Seasonal Customer Service Advocate
Instant Teams
Customer Care Specialist
Veracyte, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $31 per hour
Job Level
JuniorMid-Level
About the role
- Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers.
- Physician Outreach: Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues.
- Inbound Calls: Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support.
- Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive professional relationships.
- Trend Analysis: Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.
Requirements
- Bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
- Understanding of effective order and case management practices.
- Familiarity with CRM tools, preferably Salesforce.
- Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines.
- Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.
- Strong interpersonal skills, including active listening, empathy, and problem-solving.
- Proven success in managing orders and cases with high-performance outcomes.
- Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused mindset.
- Expertise in partnering with a Sales team to drive growth and customer retention.
- Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures.
Benefits
- Competitive compensation
- Significant career opportunities
- Commitment to fostering an inclusive workforce
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementcase managementcustomer servicetrend analysisdata evaluationanalytical skillsproblem-solvingCRM toolsSalesforceonboarding
Soft skills
organizational skillstime-management skillsinterpersonal skillsactive listeningempathyflexibilitysolution-focused mindsetcollaborationcommunicationcustomer retention
