Instant Teams

Seasonal Customer Service Advocate

Instant Teams

part-time

Posted on:

Location Type: Remote

Location: Remote • California, District of Columbia, Illinois, Iowa, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New York, Rhode Island, Vermont, Washington • 🇺🇸 United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Handle inbound customer service calls from existing members
  • Address questions about their plans and resolve issues
  • Provide information about complimentary services
  • Assist members with questions related to their current plan
  • Answer outbound calls from a dialer
  • Complete post-enrollment activities

Requirements

  • High School diploma or GED certificate
  • 6 months of customer service experience, preferably in a call center or similar environment
  • Ability to handle high call volumes and manage multiple tasks simultaneously
  • Proficiency in using a dialer and other computer applications is a huge plus
  • Prior experience with health insurance/Medicare plans is a plus
  • Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
  • Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
  • Must be able to work Saturdays and Sundays
Benefits
  • Must be employed to receive reimbursement for equipment
  • Paid time off for Thanksgiving Day, Christmas, and New Year's Eve

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall handlingissue resolutionpost-enrollment activitieshealth insuranceMedicare plans
Soft skills
multitaskingcommunicationproblem-solvingtime management
Certifications
High School diplomaGED certificate
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