Customer Service Agent – Call Center
Genesis Call Center, LLC
Production Support Specialist
Cart.com
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Kentucky, Maryland, Massachusetts, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudSQL
About the role
- Design and implement technology solutions to increase throughput and units-per-hour metrics
- Lead the investigation and root cause analysis of issues that slow or stop production operations in Cart.com’s fulfillment center network
- Collaborate with Cart.com’s software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network
- Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects
- Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities
- Provide technical mentorship for new or junior members of the production engineering and support team
- Participate in the teams on-call rotation
Requirements
- 3+ years in systems design, implementation, and operations of 24/7 production systems
- 3+ years production support within distribution, fulfillment, logistics, or other environments with high daily volume
- ability to write, troubleshoot, and optimize SQL statements and stored procedures against production databases
- familiarity with monitoring and managing cloud-based services
- ability to rapidly learn and troubleshoot third-party infrastructure software
- working knowledge of network protocols and server-to-server communication techniques
- ability to collaborate cross-functionally with software engineering, facilities operation, sales, client services, and finance
Benefits
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems designimplementationproduction supportSQLstored procedurescloud-based servicesnetwork protocolsserver-to-server communicationtroubleshootingoptimization
Soft skills
collaborationtechnical mentorshipproblem-solvingcommunicationcross-functional teamwork
