Cart.com

People Operations

• Serve as a trusted advisor to Site Directors and leadership teams on all people-related matters
• Lead employee relations investigations, disciplinary actions, and coaching discussions with professionalism and compliance
• Analyze site-level engagement and turnover trends; recommend and implement action plans to improve retention
• Support onboarding, new hire orientation, and employee engagement programs that reinforce Cart.com's values and culture
• Oversee 6 sites across TX, AZ, CA
• Oversee 250 Full Time Employees and Site Leadership
• Ensure compliance with federal, state, and local labor laws, maintaining strong documentation and reporting practices
• Track, document, and manage mandatory trainings and certifications (e.g., safety, harassment prevention)
• Partner with Legal and Regional HR to implement consistent compliance and performance practices across sites
• Maintain site-level audit readiness and participate in periodic internal reviews
• Coach managers on performance management, goal setting, and feedback best practices
• Administer and improve core HR programs including compensation, leave, benefits, and performance reviews
• Support leadership capability by managing 'Workday 101 for Leaders' and curating learning paths in Open Sesame for managers and individual contributors
• Lead exit interviews and analyze turnover insights to identify proactive retention strategies
• Build and maintain People Partner SOPs and toolkits (Workday, Jazz WMS, Open Sesame, policy references)
• Create 'Cart Crew Toolkits' with how-to guides, videos, and templates for site-level
• Build and maintain an acquisition playbook outlining key steps, documents, and leadership hand-off procedures for new fulfillment sites
• Curate learning paths in Open Sesame for managers and individual contributors (e.g., coaching, talent development)
• Manage Workday 101 for Leaders
• Serve as a peer mentor and 'Training Captain' for new People Partners joining the network
• Provide leadership in building consistency, professionalism, and community among HR site teams
• Partner cross-functionally with Regional HR, Talent Acquisition, Learning, and Operations on shared initiatives
• Execute administrative tasks for facility leaders, including expense reconciliation, supply orders, and miscellaneous requests
• Conduct daily and weekly reviews of time punches, backup for billable vs. non-billable hours, and escalate discrepancies
• Prepare conference rooms and meeting spaces—ensuring AV equipment is set up and rooms are clean before each use
• Oversee communal spaces (bathrooms, breakrooms, lobbies, office areas) to maintain cleanliness, safety, and supply levels
• Function as the primary host for visitors and colleagues in both the office and fulfillment center—managing check-ins, directions, and hospitality

Senior People Partner

Copywriter

• Write and edit high-quality marketing and campaign copy across channels including web, email, paid media, social, and landing pages.
• Be the content expert for your assigned brands, knowing how to balance brand voice with platform nuance.
• Support development of product messaging and positioning by translating complex concepts into clear, customer-facing language.
• Be the lead creative on assigned brands, identifying content optimization opportunities & presenting creative to clients.
• Work with designers to create compelling, on-brand content that resonates with our clients’ target audiences.
• Partner with Product Marketing, Demand Gen, and Creative teams to ensure consistency in messaging across campaigns and channels.
• Contribute to content strategy and campaign concepts, helping bring ideas to life through strong storytelling.
• Write and refine SEO-conscious content to support organic traffic and discoverability.
• Edit and proofread content to ensure accuracy, clarity, and adherence to brand standards.
• Adapt messaging for different audiences, formats, and stages of the funnel.
• Deliver with speed through AI augmentation.
• Incorporate feedback from stakeholders and iterate quickly while maintaining content quality.
• Understand that the creative journey doesn’t end when content is published; analyze performance metrics and proactively identify opportunities for continual optimization and improvement.
• Stay current on industry trends, tone shifts, and best practices in marketing copy and storytelling.
• Collaborate with brand and media teams to deliver an integrated approach to client success.

Technical Product Manager

• Own the strategy, roadmap, and execution for key operational and fulfillment product domains.
• Identify and prioritize opportunities that improve operational efficiency, scalability, throughput, inventory accuracy, and customer experience.
• Partner with Operations, Engineering, and Product Leadership to define long-term platform capabilities and investment priorities.
• Develop business cases and strategic recommendations supported by data, operational insights, and customer feedback.
• Lead complex discovery efforts using process analysis, stakeholder interviews, operational observation, data exploration, and experimentation.
• Define product requirements, workflows, and success metrics that provide clarity for engineering and business stakeholders.
• Leverage SQL and operational data to identify trends, quantify opportunities, validate hypotheses, and measure business impact.
• Serve as a trusted advisor to operational and business leaders, influencing product strategy and execution priorities.

Senior Technical Product Manager

Manager

• Support paid media and advertising campaign strategy, setup, ongoing optimization, and reporting
• Research and analyze our clients’ business, competitors, and target audiences in order to recommend channel, budget, and targeting strategies
• Setup and monitor multiple campaigns across Amazon (Amazon Advertising Console and Amazon DSP) and other channels (e.g. programmatic, paid social, paid search)
• Effectively manage advertising campaigns through available ad tech tools to drive efficiency and enable focus on delivering on the strategy
• Synthesize performance data and present concise, actionable insights to our clients on a regular basis
• Proactively identify business opportunities for our clients (e.g., new targeting opportunities, new ad formats, novel ways of leap-frogging competitors, etc.)
• Deliver flawless execution of media strategy, optimizations, and testing plans
• Partner with Brand Management Lead to maintain an integrated approach to strategy, creative, and advertising, and enroll cross-discipline team members where relevant
• Execute on client deliverables, and provide clear direction & vision on priorities to help achieve client goals
• Proactively assist with thought leadership and POVs for clients on industry trends

Associate Media Manager – Amazon Marketplace

• Own day-to-day administration and ongoing optimization of Workday (HCM, Benefits, US Payroll, and more)
• Configure and maintain workflows, security roles, organizational structures, and business processes – such as employee reviews, goal setting, etc.
• Partner with People Ops, Payroll, Finance, Legal and IT to support system needs and cross-functional processes
• Build and maintain reports and dashboards to support People insights and operational needs
• Ensure data integrity and governance, including audits, validations, and cleanup initiatives
• Troubleshoot system issues and manage enhancements, releases, and updates
• Document system processes, standards, and configurations
• Identify and implement automation and process improvements to reduce manual work
• Support integrations with external systems (payroll, benefits, etc.)
• Partner on audit readiness and compliance requirements related to HR systems

Senior People Partner

Copywriter

Senior Technical Product Manager

Associate Media Manager – Amazon Marketplace

HRIS Manager