Cart.com

Brand Manager

• Own the strategy for our clients to capture, grow and expand their Amazon revenue and brand awareness
• Develop overall channel strategy plans for portfolio brands
• Drive the client playbook process to define brand priorities
• Ensure flawless execution of services
• Drive holistic thinking and expertise to unlock business insights and turn them into action
• Work cross-functionally with Media, Content, and Operations to achieve client goals efficiently
• Conduct in-depth market and brand analysis to support category and brand growth
• Monitor, track, and analyze brand performance and initiatives
• Prepare and create engaging and persuasive presentations

Senior Brand Manager

Manager

• Support paid media and advertising campaign strategy, setup, ongoing optimization, and reporting
• Research and analyze our clients’ business, competitors, and target audiences in order to recommend channel, budget, and targeting strategies
• Setup and monitor multiple campaigns across Amazon (Amazon Advertising Console and Amazon DSP) and other channels (e.g. programmatic, paid social, paid search)
• Effectively manage advertising campaigns through available ad tech tools to drive efficiency and enable focus on delivering on the strategy
• Synthesize performance data and present concise, actionable insights to our clients on a regular basis
• Proactively identify business opportunities for our clients (e.g., new targeting opportunities, new ad formats, novel ways of leap-frogging competitors, etc.)
• Deliver flawless execution of media strategy, optimizations, and testing plans
• Partner with Brand Management Lead to maintain an integrated approach to strategy, creative, and advertising, and enroll cross-discipline team members where relevant
• Execute on client deliverables, and provide clear direction & vision on priorities to help achieve client goals
• Proactively assist with thought leadership and POVs for clients on industry trends

Associate Media Manager – Amazon Marketplace

• Own the strategy for clients to capture, grow, and expand Amazon revenue and brand awareness
• Develop overall channel strategy plans for portfolio brands
• Drive the client playbook process to define brand priorities
• Ensure flawless execution of services
• Communicate insights and important information to clients proactively
• Conduct in-depth market and brand analysis
• Monitor, track, and analyze brand performance and initiatives

Brand Manager – Amazon Marketplace

Customer Support

• Design and implement technology solutions to increase throughput and units-per-hour metrics
• Lead the investigation and root cause analysis of issues that slow or stop production operations in Cart.com’s fulfillment center network
• Collaborate with Cart.com’s software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network
• Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects
• Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities
• Provide technical mentorship for new or junior members of the production engineering and support team
• Participate in the teams on-call rotation

Production Support Specialist

Full-stack Engineer

• Ensure adherence to continuous improvement practices as required to meet quality / time to market imperatives
• Maintain records to document program development and revisions
• Provide 3rd level support of software solution as needed
• Assist in planning and selecting workstreams to improve the product and customer experience
• Share best practices and improve processes within and across sprint teams, and mentor more junior developers
• Assist in designing and architecting software solutions
• Reviewing code of junior team members and peers for best practices and good software principles
• Assist in architecting Cloud solutions and defining best practices
• Recommending and integrating new technologies where appropriate

Software Engineer – Storefront

Implementation Specialist

• Communicate with key stakeholders to determine project requirements and objectives.
• Build and maintain an action-driven plan for each implementation.
• Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing.
• Lead multiple standalone projects by working with the client and functional areas to gather requirements, scope, delegate project tasks, and communicate project statuses internally and externally.
• Develop technical connections between client’s order management software and Cart’s warehouse management platform.
• Work cross-functionally to identify and resolve problems.
• Brainstorm and provide solutions that best serve client’s business model throughout the implementation process.
• Act as the primary point of contact for client communications between cross-functional teams.
• Partner with operations to collaborate on client expectations and build a sustainable footprint for each business.
• Define objectives and understand client needs in order to create and set realistic goals as part of the implementation lifecycle.
• Train each client within the warehouse management system platform to encourage self-sustainability

Implementation Manager – Fulfillment Services

Business Development Rep

• Lead strategic efforts to drive revenue growth and forge high-value partnerships
• Develop and execute a comprehensive business development strategy to expand Cart.com’s footprint
• Form consultative relationships with Brands & prospects to introduce Supply Chain services
• Collaborate with internal teams to deliver tailored solutions
• Conduct market research and competitive analysis to identify opportunities
• Drive customer retention and upselling efforts
• Negotiate complex contracts and agreements
• Track and analyze key performance metrics

Director of Business Development

Events

• Monitor and respond to computer-based security systems including fire, intrusion, duress, access control, environmental systems, and video surveillance
• Apply appropriate response protocols or use sound judgment when predefined procedures do not apply
• Serve as the primary contact for emergency situations (e.g., fire, gas leaks, medical emergencies, natural disasters, overseas travel incidents)
• Conduct regular physical security checks (e.g., fence lines, gates, lighting, doors, windows) to ensure facility safety
• Review and analyze reports from security systems to identify anomalies or potential dishonest behavior; escalate findings appropriately
• Enforce turnstile monitoring policies including bag/garment checks, badge distribution, and merchandise removal procedures
• Assist in developing loss prevention procedures and response protocols
• Customize and program Cart.com’s security system software to meet operational objectives and act as first-line technical expert
• Collaborate with management to routinely test system functionality and user preparedness
• Monitor for violations of company policy that may lead to safety risks or inventory shrinkage; report findings to management
• Oversee trailer delivery checks including seal verification, paperwork accuracy, and proper release/receipt procedures
• Train and evaluate new Loss Prevention personnel; assist in investigations and apprehension of dishonest associates or contractors
• Perform additional duties as assigned by the Loss Prevention Investigator, Supervisor, or Manager

Loss Prevention Specialist

Media Manager, Marketplace

Ecommerce

• Clearly understand and manage existing scopes of work; ensuring all deliverables are met in a timely fashion and monitoring for scope creep
• Assist with billing and payment setup and manage all invoices and reconciliations and be responsible for timely updates and billings both internally and externally
• Onboarding and monitoring Payment Processors for all managed ecommerce sites
• Understand current tax structures and ensure all taxes are properly managed for client
• Work with internal media teams to ensure all client accounts are migrated properly and all payments are tracked properly
• Create and update appropriate reports from various sales channels and POS platforms
• Perform monthly MOR reconciliations across multiple client accounts
• Investigate and resolve reconciliation breaks in a timely and accurate manner
• Assist in improving reconciliation processes through automation and system enhancements
• Maintain proper documentation for audit and control purposes
• Forecast end of month fees to track against service line P&L and have a deep understanding of potential end of month charges