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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Human Resources management, focusing on employee relations, performance management, and compliance with labor laws. Proven ability to implement HR processes and support multi-site operations while fostering a positive workplace culture.
Highest-signal resume keywords
Employee Relations ManagementPerformance ManagementWorkday HRIS ExperienceBilingual: SpanishHR Process Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Human Resources ManagementEmployee Engagement ProgramsCompliance with Labor LawsPerformance ReviewsOnboarding ProcessesRetention StrategiesTraining and DevelopmentSOP DevelopmentData AnalysisDocumentation Practices
Soft Skills
CoachingLeadershipCommunicationCollaborationProblem-Solving
Tools & Technologies
WorkdayJazz WMSOpen Sesame
Certifications & Qualifications
SHRM-CPPHR
Industry Keywords
DistributionManufacturingHigh-Growth EnvironmentsEmployee Relations InvestigationsMulti-Shift Workforce
About the role
Key responsibilities & impact- Serve as a trusted advisor to Site Directors and leadership teams on all people-related matters
- Lead employee relations investigations, disciplinary actions, and coaching discussions with professionalism and compliance
- Analyze site-level engagement and turnover trends; recommend and implement action plans to improve retention
- Support onboarding, new hire orientation, and employee engagement programs that reinforce Cart.com's values and culture
- Oversee 6 sites across TX, AZ, CA
- Oversee 250 Full Time Employees and Site Leadership
- Ensure compliance with federal, state, and local labor laws, maintaining strong documentation and reporting practices
- Track, document, and manage mandatory trainings and certifications (e.g., safety, harassment prevention)
- Partner with Legal and Regional HR to implement consistent compliance and performance practices across sites
- Maintain site-level audit readiness and participate in periodic internal reviews
- Coach managers on performance management, goal setting, and feedback best practices
- Administer and improve core HR programs including compensation, leave, benefits, and performance reviews
- Support leadership capability by managing 'Workday 101 for Leaders' and curating learning paths in Open Sesame for managers and individual contributors
- Lead exit interviews and analyze turnover insights to identify proactive retention strategies
- Build and maintain People Partner SOPs and toolkits (Workday, Jazz WMS, Open Sesame, policy references)
- Create 'Cart Crew Toolkits' with how-to guides, videos, and templates for site-level
- Build and maintain an acquisition playbook outlining key steps, documents, and leadership hand-off procedures for new fulfillment sites
- Curate learning paths in Open Sesame for managers and individual contributors (e.g., coaching, talent development)
- Manage Workday 101 for Leaders
- Serve as a peer mentor and 'Training Captain' for new People Partners joining the network
- Provide leadership in building consistency, professionalism, and community among HR site teams
- Partner cross-functionally with Regional HR, Talent Acquisition, Learning, and Operations on shared initiatives
- Execute administrative tasks for facility leaders, including expense reconciliation, supply orders, and miscellaneous requests
- Conduct daily and weekly reviews of time punches, backup for billable vs. non-billable hours, and escalate discrepancies
- Prepare conference rooms and meeting spaces—ensuring AV equipment is set up and rooms are clean before each use
- Oversee communal spaces (bathrooms, breakrooms, lobbies, office areas) to maintain cleanliness, safety, and supply levels
- Function as the primary host for visitors and colleagues in both the office and fulfillment center—managing check-ins, directions, and hospitality
Requirements
What you’ll need- 5+ years of progressive experience in Human Resources
- 2+ years distribution, manufacturing, or high-growth operational environments
- 2+ years main POC and managing temp agency relationships
- Fluent: Spanish
- 3+ years experience leading employee relations, performance management, and coaching site leadership
- Experience supporting multi-shift or hourly workforce environments
- Proven success implementing or improving HR processes and SOPs across multiple locations
- Bachelor's degree in Human Resources, Business Administration, or related field (Nice to Haves)
- SHRM-CP/PHR certification (Nice to Haves)
- Experience with Workday HRIS (Nice to Haves)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities