Customer Service Agent – Call Center
Genesis Call Center, LLC
Bilingual Customer Service Representative, English/Spanish
Moen
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Nevada • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
Tech Stack
ERPOracle
About the role
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories
- Provide empathetic, solution-oriented support for product, technical, and warranty issues
- Use tools and product knowledge to identify solutions for consumers, guiding them through repair or installation processes
- Maintain composure and professionalism while handling a high volume of inquiries
- Balance customer outcomes with company policies, seeking win-win resolutions
- Document call details, product issues, and troubleshooting steps accurately
- Meet daily productivity and service quality expectations
- Contribute to team goals and participate in learning opportunities
- Perform additional assignments or projects as needed
Requirements
- High school diploma or equivalent required
- Minimum 2 years of experience in a contact center or fast-paced customer service role
- Fluent in both English and Spanish
- Excellent verbal and written communication skills
- Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word)
- Aware of internet and workspace requirements and compliance with remote work policies
- Must pass a background check and drug screen
Benefits
- Medical, dental, vision health insurance
- 401(k) with company match
- Profit sharing
- Generous paid time off
- Moen product discounts
- Exclusive access to a self-led career development program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supporttroubleshootingdocumentation
Soft skills
empathysolution-orientedprofessionalismcommunicationteamworkcomposure
Certifications
high school diploma
