Customer Care Specialist
Veracyte, Inc.
Customer Care Representative
Golden Customer Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Colorado, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Swift
About the role
- Use multiple systems simultaneously to resolve customer inquiries efficiently
- Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily
- Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction
- Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable
- Correct/update customer information accurately as needed to ensure current and reliable records
- Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records
- Efficiently fulfill customer order requests to enhance their experience and encourage repeat business
- Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience
- Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction
- Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction
- Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction
Requirements
- High school diploma or GED
- 1-2 Years in a customer service role
- 1 year customer service in a contact center setting (preferred)
- Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred)
- Working knowledge of call center systems and/or workflows
Benefits
- Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
- Employee Stock Ownership Plan (You're part owner of GCC).
- 401k retirement contribution with company matching up to 3.5%
- 10 days of paid vacation, 6 days of paid sick time plus holidays
- Internet reimbursement
- Massive room for professional growth and results-based pay increases
- Actually fun virtual & in-person events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem resolutionorder fulfillmentdata entrycustomer documentation
Soft skills
communicationcustomer satisfactioncomplaint resolutionactive listeningcustomer engagement
Certifications
high school diplomaGED
