RIEDEL Communications

Product Manager

• Define and drive the strategy and roadmap for Riedel's ST 2110 video products
• Lead development of new products related to WAN solutions and live production
• Collaborate closely with international teams to convert market intelligence into competitive product offerings
• Serve as the product expert to support launches, sales, and customer engagement
• Manage the full product lifecycle, including pricing and end-of-life planning
• Support video sales and represent the company at trade shows and industry events
• Work with internal teams and key customers to align product direction and gather feedback.

Product Manager, Video

Customer Success Manager

• Du erfasst Auftragsdaten zu Kunden-Reparaturen in SAP.
• Du übernimmst die schriftliche Kommunikation mit Kunden auf Deutsch und Englisch.
• Du führst operative Aufgaben im Bereich Reparaturabwicklung und Customer Success durch.
• Du verantwortest die Nachverfolgung von Klärungsfällen.
• Du dokumentierst Prozesse und erstellst Auswertungen.

Werkstudent, Studentische Aushilfe – Repair Administration & Customer Success

Events

• Support in handling customer inquiries, proposals and tender processes
• Preparing invoices in the ERP system
• Monitoring timely receipt of payments
• Assisting with budget and forecast planning
• Maintaining the ERP and CRM systems
• Organizing daily office operations
• Managing calendars and scheduling meetings
• Planning and organizing travel for colleagues in the Global Events team

Team Assistant – Global Events

Project Manager

• Manage New Product Introduction (NPI) projects from ideation and concept through development and production transfer to successful product launch
• Improve the transition of products from Development to Production
• Coordinate agile and traditional development teams inside and outside the organization, including external suppliers
• Foster a results-driven, collaboration-centered team approach to NPI
• Implement and control risk, change, and configuration management

Project Manager, NPI

Backend Engineer

• Adapt and enhance Kotlin-based backend services
• Improve and extend Go-based application for automated infrastructure and cluster deployment
• Design, build and operate cloud and cluster environments (AWS, Azure, GCP) using automation tools
• Ensure system scalability, stability and zero-downtime deployments
• Implement monitoring, service discovery, load balancing and network security

Software Engineer – Kotlin/Golang

Network Engineer

• You effectively communicate and share information with clients and the team.
• You show a high degree of flexibility and are willing to travel worldwide to exciting events and race tracks.
• You love being a team player in a diverse and international team, with the ability to think across domains and collaborate closely with other functions.
• You quickly adapt to changing situations while maintaining superb attention to detail and delivering work to the highest standard.
• You are always seeking improvement and value constructive feedback.

Senior Network Engineer – Formula 1

• You record order data for customer repairs in SAP.
• You handle written communication with customers in German and English.
• You perform operational tasks in repair processing and Customer Success.
• You are responsible for following up on clarification cases.
• You document processes and prepare reports.

Working Student, Repair Administration & Customer Success

Account Manager

• Du stabilisierst und entwickelst bestehende Umsatzpotenziale weiter
• Du sorgst für nachhaltiges Wachstum in unserem Kundenportfolio
• Du identifizierst Up- und Cross-Selling-Möglichkeiten
• Du platzierst passende Lösungen bei bestehenden Enterprise-Kunden
• Du baust vertrauensvolle, langfristige Beziehungen zu Entscheidungsträgern auf
• Du positionierst dich als strategische Ansprechperson
• Du identifizierst potenzielle Geschäftskunden aus dem gehobenen Mittelstand mit internationaler Ausrichtung
• Du begleitest den gesamten Vertriebsprozess: von der Angebotserstellung über die Nachverfolgung bis hin zur erfolgreichen Auftragsabwicklung

Senior Account Manager – Enterprise Accounts

Operations

• Oversee daily site operations and ensure compliance with all safety and company standards
• Lead and motivate an interdisciplinary team
• Plan and manage event logistics, schedules, and staffing to ensure seamless execution
• Approve and monitor project plans, budgets, and deliverables
• Maintain RIEDEL’s technical inventory and coordinate project readiness
• Review contracts, manage on-site communication, and provide bi-weekly progress reports
• Act as the primary liaison between local teams, management, and clients
• Identify risks, troubleshoot issues, and ensure projects are delivered on time and within budget

Operations Manager – Managed Technology

Supply Chain

• Packaging products for safe and secure transport to the recipient
• Organizing, loading, and unloading inventory in the warehouse
• On-the-job training on building digital intercom matrix systems
• Install software licenses and firmware on intercom panels, frames, and antennas
• Assemble and organize equipment exhibits for broadcast and production trade shows and demos
• Facilitate communication between sales and distribution stages to promote a healthy, efficient supply chain
• Reviewing purchase orders and shipping documents to ensure accuracy
• Help facilitate communication between sales, distribution, and customers
• Performing inventory counts
• Liaise with clients to provide information, service and support related to the role
• Liaise with transportation providers to ensure prompt and proper movement of shipments
• Making special shipping arrangements as necessary
• Ensuring that distribution and shipment deadlines are met
• Following existing processes and procedures
• Ensuring that the quality of all services provided meets the required standards
• Ensure high levels of customer satisfaction through excellent customer service
• Replying to vendors and customers’ requests in a timely manner
• Keep up to date with product information
• Follow all company policies and procedures

Logistics Coordinator

Pre-sales Engineer

• Du erkennst neue Technologien und Trends und leitest daraus Handlungsempfehlungen für unsere Key Accounts ab.
• Du unterstützt den Vertrieb auf der technischen Seite und trägst aktiv zum Erfolg unserer Projekte bei.
• Du gestaltest unsere technische Ausrichtung durch eigene Ideen mit.
• Du pflegst Beziehungen zu Technologiepartnern und Herstellern und baust dein Netzwerk kontinuierlich aus.
• Du erstellst technische Beiträge für Angebote, Ausschreibungen und Kundenpräsentationen.

Pre-Sales Consultant, IT-Security

• Architecture, development and integration of systems for the broadcast and event industry, with a focus on drones and their use in various application areas
• Planning and application of drones, camera systems, and 5G technology in complex technical environments
• Creation of technical concepts and specifications for drone deployment
• Collaboration with development teams, project management, and clients to implement innovative solutions
• Analysis of existing systems and Adoption of innovative technologies (AI and more)
• Continuous optimization of system architecture