RIEDEL Communications

Support Engineer

• Manage and take ownership of Customer Support cases
• Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend
• Support customers with remote online sessions when needed
• Reproduce issues on service lab equipment
• Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge
• Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services
• Utilize the knowledge base to efficiently resolve customer issues
• Maintain, configure, and schedule use of lab systems for all the larger remote Customer Success teams
• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery
• Advise Management on project and support case status, risks and mitigation
• Research and promote additional business opportunities, solutions, and services sales to the client and sales team

Service and Support Engineer

Events

• Du planst, bereitest vor und erweckst spannende Veranstaltungsprojekte weltweit zum Leben.
• Du übernimmst den Aufbau und die Verwaltung von analogen und digitalen Funkkommunikationssystemen vor Ort.
• Du konfigurierst, betreibst und unterstützt drahtlose und kabelgebundene Kommunikationssysteme während der Veranstaltung.
• Du sorgst für den reibungslosen Betrieb kleinerer IT-Systeme und hältst alles nahtlos am Laufen.
• Du analysierst und löst technische Probleme bis hinunter zur Komponentenebene – sowohl an unserem Hauptsitz in Wuppertal als auch direkt vor Ort bei den Kunden.
• Du dokumentierst die Veranstaltungen präzise und sorgst für einen nahtlosen Nachbereitungsprozess.

Freelance Event Technician

Pre-sales Engineer

• Manage presales tasks and projects in coordination with the Sales teams
• Directly consult with customers, system integrators, consultants, and Riedel staff
• Produce full-scale, elaborate written technical proposals, system designs, and drawings
• Coordinate technical responses to RFP/RFI tenders
• Represent the company at customer-facing and industry events
• Prepare quality customer facing proposal supplements
• Maintain up-to-date information and documentation
• Provide consultancy throughout the sales and post-sale lifecycle
• Identify opportunities to expand the customer solution
• Manage the transition to the Professional Services and Support teams
• Organize and deliver product demonstrations, proof of concepts, and presentations of products and solutions
• Proactively educate clients and business partners

Presales Engineer

Sales

• Responsible for the constant development of client relationships
• Focus on sales, capturing market share, and sales tracking to achieve territory sales quota
• Continuous evaluation of market trends and gathering competitive information
• Be the voice and vision for Riedel Communications in the territory
• Responsible for daily maintenance of the company’s database management program
• Coordinate product demonstrations, evaluations, and proof of concept demos
• Provide sales and product education for Riedel’s resellers and coordinate end-user training
• Sell to end users in coordination and determine fulfillment based on customer preference
• Implement and maintain a regional sales plan
• Represent Riedel at regional trade shows

Regional Sales Manager

Operations

• Oversee all regional operational activities including Order Management, Logistics, Purchasing, and general office operations
• Lead a team of six responsible for accurate order processing and inventory coordination
• Manage domestic and international shipments and vendor relationships
• Maintain effective communication between Sales, Service, Finance, and HQ teams
• Assist Finance and Controlling teams with budget inputs and reconciliation of expenses
• Ensure compliance with U.S. and international regulations and monitor changes in trade regulations

Operations Manager – Product Sales Division

• Drive Sales Growth: Lead the expansion of Riedel’s Video Infrastructure solutions, specializing in video infrastructure for sports and Division II educational environments.
• Relationship Building: Cultivate and maintain strong connections with key decision-makers in the broadcast and sports industries.
• Client Liaison: Serve as the primary point of contact for North American clients, delivering exceptional service and technical expertise.
• Sales Pipeline Development: Identify and pursue new opportunities within targeted segments, including broadcasters, sports organizations, and educational institutions.
• Product Presentation: Showcase Video Infrastructure products at client meetings, industry events, and trade shows, highlighting their value and competitive edge.
• Cross-Functional Collaboration: Work with internal teams, such as product management and technical support, to ensure customer satisfaction and effectively resolve inquiries.
• Achieve Sales Targets: Meet and exceed sales goals while contributing to the overall success of the company.

Video Infrastructure Sales Professional

• Lead, manage, coordinate, and support efforts of the Presales team related to high-visibility projects throughout the sales and post-sale lifecycle
• Provide inspiring leadership which cultivates a professional workplace environment that promotes inclusiveness
• Manage presales, assignments, tasks and projects in coordination with the Sales teams to gather customer requirements and functional specifications
• Directly consult with customers, system integrators, consultants, and Riedel staff to design systems that meet client requirements
• Manage and coordinate technical responses to RFP/RFI tenders
• Represent the company at customer-facing and industry events
• Identify opportunities to expand the customer solution and capture new customer requirements
• Proactively educate clients and business partners to enhance their product and solutions knowledge
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services

Manager, Presales Engineering

Engineer

• Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
• Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required.
• Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams.
• Ensure services quoted and ordered are appropriate and expenses are tracked.
• Advise Management on project status, risks and mitigation, and scope.
• Track and resolve any project related issues.
• Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
• Manage and take ownership of Customer Support cases.
• Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
• Support customers with remote online sessions when needed.
• Reproduce issues on service lab equipment.
• Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills.
• Act as market and industry aware collaborator providing information on competition and market trends.
• Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services
• Utilize the knowledge base to efficiently resolve customer issues

Project Engineer

Administration

• Provide daily administrative assistance and assist customer and departmental requests via email or phone
• Prepare sales quotes based on specifications as delegated by the Sales team or management
• Help the Sales department improve their productivity by removing operational complexity and being their trusted partner for communication with key accounts
• Acts as the unique interface between the Sales and Operations departments
• Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Coordinate with the Sales and Customer Success departments in the follow-up of annual recurring contract renewals for Service Level Agreements (SLA’s) or software, as well as usage-based software models
• Drive data quality by actively flagging data inconsistency issues in Salesforce to the respective sales manager(s)
• Respond to website sales inquiries and customer calls, providing price quotes on an as-needed basis
• Proactively build, maintain, and monitor the progress of Salesforce tracking dashboards to gauge sales performance metrics
• Regularly produce reporting details on sales forecasting and/or performance to the Sales department or management
• Support Order Management with tasks such as: On-time processing of orders from receipt to delivery, including subsequent invoicing and payment monitoring
• Coordinate with warehouse and shipping teams to ensure timely delivery of orders
• Enter new customer data in the CRM and ERP and ensure accuracy of existing data
• Assist with and coordinate travel bookings through Concur travel management software, as needed
• Assist Sales and Marketing team with trade show and event support, as needed
• Keep up to date with new products and features
• Follow all company’s policies and procedures.

Sales Administrator

• O n-Time processing of national and international orders from order receipt to delivery
• Communicating lead times to Sales and Customers
• Primary contact with OMM in HQ and Riedel Canada
• Schedules the day for Logistics team
• Participates in allocation planning
• Tracking deposits and pre-payments prior to shipment planning
• PO’s to HQ for finished goods and repair parts
• Customer return orders
• Customer invoice generation and distribution
• Customer credit memo generation and distribution

Order Administrator

• Provide first-level technical support for our Broadcast Control hi human interface solution to global customers.
• Communicate professionally with internal and external stakeholders as part of the global support organization.
• Support customers through remote troubleshooting and online support sessions when required.
• Work as part of a 24/7 shift team, including nights and weekends, to provide round the clock global support for our customers.
• Analyze customer-reported issues by gathering detailed information, to enable replication of issues in our labs and to analyze the root causes of reported issues.
• Manage and document customer cases in Salesforce, ensuring accurate tracking, escalation, and KPI compliance.
• Collaborate closely with regional support teams, Customer Success, Sales, Product Management, and R&D in a global setup.

Service & Support Engineer – Broadcast Control Systems

• You plan, prepare, and bring exciting event projects to life worldwide.
• You take responsibility for the setup and management of analogue and digital radio communication systems on site.
• You configure, operate, and support wireless and wired communication systems during events.
• You ensure the smooth operation of smaller IT systems and keep everything running seamlessly.
• You analyze and resolve technical issues down to component level — both at our headquarters in Wuppertal and on customer sites.
• You document events precisely and ensure seamless follow-up after the event.

Freelance Event Technician – m/f/d

Manager

• You oversee daily site operations and ensure compliance with all safety and company standards.
• You lead and motivate an interdisciplinary team.
• You plan and manage event logistics, schedules, and staffing to ensure seamless execution.
• You approve and monitor project plans, budgets, and deliverables.
• You maintain RIEDEL’s technical inventory and coordinate project readiness.
• You review contracts, manage on-site communication, and provide bi-weekly progress reports.
• You act as the primary liaison between local teams, management, and clients.
• You identify risks, troubleshoot issues, and ensure projects are delivered on time and within budget.

Site Manager – Managed Technology

• Plan and support projects in event and broadcast technology in Wuppertal and worldwide – from initial concept through to implementation.
• Install and service analog and digital RF/wireless systems, communication systems, and camera systems on-site.
• Set up wireless and wired communication systems and maintain smaller IT systems.
• Diagnose faults at the component/assembly level and resolve malfunctions – both in Wuppertal and on customer sites.
• Document events and ensure all operations run smoothly.

Event Solutions Specialist

Executive Assistant

• You manage all business-related and selected personal organizational matters as part of a trusted partnership with our owner and CEO
• You are responsible for complex calendar and decision-making processes with foresight, acting simultaneously as a gatekeeper, sparring partner, and pace-setter
• You are responsible for the CEO's international travel management, ensuring every arrangement is executed precisely, efficiently, and smoothly
• You prepare strategically relevant materials, briefings, and management documents so they are decision-ready and of excellent quality
• You represent the Executive Office with confidence toward internal and external stakeholders at top-management level, providing clarity, structure, and accountability
• You continuously develop processes, standards, and working methods within the executive environment and support cross-functional national and international projects