RIEDEL Communications

Product Operations

• Oversee all regional operational activities — including Order Management, Logistics, Purchasing, and general office operations.
• Lead and develop the Order Management and Logistics teams, ensuring accountability, clarity, and operational excellence.
• Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination.
• Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers.
• Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams.
• Assist Finance and Controlling teams with purchase order management, basic cost analysis, invoice approvals, budget inputs, and reconciliation of expenses.
• Develop, track, and report on KPIs for the Operations team to align performance with organizational goals.
• Ensure compliance with applicable U.S. and international regulations, including Customs, import/export rules, and documentation accuracy.

Operations Manager – Product Sales

Operations

• Oversees the end-to-end order lifecycle from order entry through delivery and post-sales support
• Creates order confirmations and schedules fulfillment
• Serves as primary operational contact with Order Management in HQ and Riedel Canada
• Tracks deposits and pre-payments prior to shipment planning
• Manages vendor relationships, performance, and service level expectations
• Generates and distributes customer invoices and credit memos
• Partners with Supply Chain and Sales to align inventory strategy with demand planning

Operations Manager – Product Sales

Customer Operations Manager