Customer Operations Manager

RIEDEL Communications

Customer Order Manager overseeing end-to-end order lifecycle for a product selling company. Involves order management, vendor relations, and inventory strategies in Santa Clarita, CA.

Posted 6/3/2026full-timeSanta Clarita • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

order managementinventory strategydemand planningvendor managementcustomer invoicingcredit memo generationorder entryfulfillment scheduling

Soft Skills

operational oversightrelationship managementcommunicationcollaboration

Tools & Technologies

ERP systemsCRM systemsMicrosoft Suite

Industry Keywords

product selling industrypost-sales support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Oversees the end-to-end order lifecycle from order entry through delivery and post-sales support
Creates order confirmations and schedules fulfillment
Serves as primary operational contact with Order Management in HQ and Riedel Canada
Tracks deposits and pre-payments prior to shipment planning
Manages vendor relationships, performance, and service level expectations
Generates and distributes customer invoices and credit memos
Partners with Supply Chain and Sales to align inventory strategy with demand planning

Requirements

What you’ll need

Proven experience in the relevant field of work, ideally in a product selling industry
Secure handling of ERP and / or CRM systems and strong Microsoft Suite proficiency
Acts as subject matter expert for ERP/CRM systems and order management tools
Bilingual in English and Spanish is a nice to have

Benefits

Comp & perks

Professional development opportunities
Health insurance
Flexible work arrangements