Ricoh UK

Project Manager

• Lead project teams through all phases of the project lifecycle
• Provide project management guidance to internal teams, customers, suppliers, and partners
• Motivate and manage cross-functional teams to achieve project objectives
• Identify potential business and technical project risks and recommend mitigation strategies
• Plan and manage assigned project deliverables to meet customer requirements
• Act as the primary customer advocate during escalations and complex installation issues
• Guide customer issue resolution from identification through closure
• Facilitate Solution Assurance Reviews for complex implementations
• Collaborate with SMEs and leadership to obtain functional approvals prior to deployment
• Perform root cause analysis on customer complaints and support requests.

Advisory Project Manager

Administration

• Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet.
• Ensures print availability and achievement of service level agreements (SLAs).
• Responds to customer requests, service alerts, technical support needs, and training with a strong focus on customer service.
• Monitors all facets of the fleet program to ensure performance standards are maintained.
• Interfaces with RICOH, third-party, and vendor support resources to anticipate, prevent, and resolve customer-impacting issues.
• Supports continuous fleet optimization by identifying over-utilized, under-utilized, frequently serviced, and exception devices.
• Adheres to the IMACD process by coordinating and supporting functional tasks, managing workflows, and communicating status updates in a timely manner.
• Reports asset and service contract information, as required.

Print Support Administrator

Account Manager

• Own net‑new customer acquisition within the assigned mid‑market territory
• Proactively displace incumbent competitors through value‑based selling and strategic account targeting
• Build and manage a strong prospect pipeline through outbound prospecting, referrals, and marketing‑generated leads
• Conduct consultative discovery to uncover unmet business needs and customer challenges
• Position Ricoh solutions as differentiated offerings that drive measurable business outcomes
• Deliver compelling sales presentations to decision‑makers, both virtually and in person
• Collaborate with internal partners (sales support, operations, solution specialists) to win competitive opportunities

Account Manager – New Business

Engineer

• Owns and leads work across multiple components or highly complex components of products or solutions
• Provides technical advice and consultation to other professionals on complex product and engineering issues
• Leads professional teams and major project planning activities, ensuring delivery on time and within cost objectives
• Accountable for team, departmental, or project outcomes involving cross‑functional collaboration
• Makes decisions that directly impact project objectives, customer satisfaction, cost, quality, and expense
• Provides ongoing technical leadership and guidance for development projects within the team or functional area
• Influences initiatives measured by business outcomes, customer satisfaction, and future cost or expense impact
• Solves complex engineering problems and develops innovative technical solutions and designs
• Proactively assesses future market needs from a technical and innovation perspective
• Actively contributes to intellectual property development, patents, and technical publications
• Represents the organization at conferences, technical symposiums, and industry forums
• Anticipates and mitigates technical risks using experience and subject‑matter expertise
• Drives continuous improvement in procedures, processes, and engineering practices
• Acts as an internal and external technical liaison on routine and advanced matters
• May have responsibility for project budgets or controlled expenses
• Documents technical work and ensures timely communication to all impacted stakeholders
• Supports occasional domestic and international travel as required
• Performs additional responsibilities as assigned

Advisory Engineer, Imaging Science

Sales

• Designs sales compensation plans and structures that align with business strategies and drive desired sales behaviors
• Develops and models scenario analysis to evaluate potential plan impacts, outcomes, and cost projections, including SPIF considerations for a business or a region
• Assesses plan performance and recommends sales compensation plan design ideas
• Translates and tests business requirements for sales teams into effective compensation mechanics and sales eligibility criteria
• Collaborate with sales leadership, Marketing, HR, finance, and other stakeholders to gather requirements, gain alignment, and ensure effective plan implementation.
• Prepares and presents sales compensation design recommendations to stakeholders and senior leadership
• Consults legal and finance teams to ensure plan designs and policies meet compliance requirements
• Tracks annual sales compensation plan design reviews the timeline ensuring timely decisions are reached
• Design, develop, and implement sales incentive compensation plans, including salary structures, incentive plans, and other compensation programs.
• Documents and reviews sales compensation plan designs, mechanics, eligibility rules, and policies; support communication materials for rollout
• Creates “train the trainer” playbook and delivers training programs for sales teams and managers on compensation plans and policies
• Support implementation teams with technical plan requirements and partners with sales operations teams to ensure successful plan implementation, including SPIF programs
• Identify opportunities to enhance sales compensation design, administration, and operations, implementing solutions for improvement.
• Lead a team of compensation professionals, providing guidance, mentorship, and support in their development.

Advisory Project Manager

Print Support Administrator

Account Manager – New Business

Advisory Engineer, Imaging Science

Senior Manager I, Sales Incentive Design