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About the role
Key responsibilities & impact- Lead project teams through all phases of the project lifecycle
- Provide project management guidance to internal teams, customers, suppliers, and partners
- Motivate and manage cross-functional teams to achieve project objectives
- Identify potential business and technical project risks and recommend mitigation strategies
- Plan and manage assigned project deliverables to meet customer requirements
- Act as the primary customer advocate during escalations and complex installation issues
- Guide customer issue resolution from identification through closure
- Facilitate Solution Assurance Reviews for complex implementations
- Collaborate with SMEs and leadership to obtain functional approvals prior to deployment
- Perform root cause analysis on customer complaints and support requests.
Requirements
What you’ll need- Bachelor’s degree or equivalent experience (including printing industry experience)
- Minimum 2 years of experience in customer support / problem resolution, preferably in the printing industry
- Minimum 2 years of project management experience, with certification preferred
- Strong customer communication and relationship-building skills
- Ability to translate technical issues into clear customer-focused messaging
- Strong written communication skills, including technical summaries, meeting minutes, status reports, and action plans
- Proven ability to analyze complaint and survey data to drive process improvements and business solutions.
Benefits
Comp & perks- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementroot cause analysisproblem resolutionprocess improvementsdata analysis
Soft Skills
customer communicationrelationship-buildingtechnical messagingwritten communicationteam motivation
Certifications
project management certification