Ricoh UK

Print Support Administrator

Ricoh UK

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Responsible for the daily support of assigned RICOH-managed devices within the customer’s fleet.
  • Ensures print availability and achievement of service level agreements (SLAs).
  • Responds to customer requests, service alerts, technical support needs, and training with a strong focus on customer service.
  • Monitors all facets of the fleet program to ensure performance standards are maintained.
  • Interfaces with RICOH, third-party, and vendor support resources to anticipate, prevent, and resolve customer-impacting issues.
  • Supports continuous fleet optimization by identifying over-utilized, under-utilized, frequently serviced, and exception devices.
  • Adheres to the IMACD process by coordinating and supporting functional tasks, managing workflows, and communicating status updates in a timely manner.
  • Reports asset and service contract information, as required.

Requirements

  • Typically requires a 4-year college degree or equivalent work experience.
  • Basic knowledge of printers, multifunction printers, and multifunction devices.
  • Minimum of 2 years of project or program management experience with a proven record of customer service success.
Benefits
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementprinter knowledgemultifunction printer knowledgefleet optimizationservice level agreementsIMACD process
Soft Skills
customer servicecommunicationproblem-solvingworkflow management