Account Manager

• Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
• With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
• We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
• Your Role in our Mission:
• We are redefining how we support and retain our SMB customer base. As our SMB Customer Programs Manager, you will own the programs that engage 250+ Wellbeing+ customers through HubSpot automation, creative messaging, and streamlined renewals. Your mission is to deliver consistent, value driven communications at scale while reducing churn and boosting engagement.
• This is a hands on, high impact role where you will design and manage customer journeys, partner with Account Management and Client Success/Support to refine messaging, and ensure smooth contract renewals through Salesforce. You will be the connector between automation, customer engagement, and retention, helping us shape the future of how we serve SMB clients.
• Working hours will be from 16h00pm to 00h00am (midnight).

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