Customer Success Manager
PartsBase Inc.
Salary
💰 BGN 35,000 per year
Job Level
Junior
About the role
- Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
- With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
- We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
- Your Role in our Mission:
- We are redefining how we support and retain our SMB customer base. As our SMB Customer Programs Manager, you will own the programs that engage 250+ Wellbeing+ customers through HubSpot automation, creative messaging, and streamlined renewals. Your mission is to deliver consistent, value driven communications at scale while reducing churn and boosting engagement.
- This is a hands on, high impact role where you will design and manage customer journeys, partner with Account Management and Client Success/Support to refine messaging, and ensure smooth contract renewals through Salesforce. You will be the connector between automation, customer engagement, and retention, helping us shape the future of how we serve SMB clients.
- Working hours will be from 16h00pm to 00h00am (midnight).
Requirements
- Proven experience with HubSpot (must have); experience with Salesforce is a strong plus
- 1–2 years in Account Management, Customer Success, or a related role
- Strong written communication skills, with the ability to write clear, engaging copy for email campaigns and customer communications
- Analytical mindset with comfort reviewing campaign data and identifying ways to improve performance
- Creativity and customer empathy with a focus on messaging that resonates and drives action
- Collaborative energy and the ability to work effectively across teams and functions
- Organized and detail oriented with the ability to manage multiple campaigns, renewals, and tasks
