Business Development Executive, Game Sales
Aristocrat
Director, Client Engagement
Quantum Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Lead
About the role
- Lead, coach, and develop Client Success leads to deliver best-in-class client service.
- Set clear expectations, provide regular feedback, and drive professional growth and retention within the team.
- Provide executive-level oversight of client engagement strategies, ensuring alignment with client objectives and Quantum Health’s value proposition.
- Monitor client performance metrics (NPS, ROI, PGs, retention) and proactively address risks.
- Standardize processes and tools to ensure consistency across all client touchpoints.
- Serve as an escalation point and trusted advisor for key client stakeholders, including HR, Finance, and Benefits leadership.
- Anticipate client needs, address concerns quickly, and ensure alignment with strategic initiatives.
- Partner with internal teams (BI, Clinical, Operations, Product) to bring forward proactive insights and solutions.
- Build and maintain relationships with clients’ consultants, brokers, and advisors to reinforce Quantum Health’s value.
- Ensure accurate, timely, and strategic communication to consultants to support client renewals and growth.
- Partner cross-functionally to enhance processes, reporting, and client communications.
- Identify and implement best practices that improve efficiency, client satisfaction, and long-term retention.
- Contribute to enterprise initiatives that strengthen Quantum Health’s competitive positioning and scalability.
- All other duties as assigned.
Requirements
- Bachelor’s degree in business, healthcare administration, or related field (Master’s preferred).
- 10+ years’ experience in client engagement, consulting, or healthcare services, with strong knowledge of employer benefits and healthcare trends.
- 3+ years leading and developing high-performing client-facing teams.
- Proven ability to manage executive relationships and complex client accounts.
- Exceptional communication and executive presence; strong presentation and influencing skills.
- Proficiency in MS Office Suite, CRM systems, and data-driven reporting tools.
- Travel up to 30%.
- Commitment to protecting company and member data, always working within ethical and compliance standards.
- A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
- Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.
