SimplePractice

Senior Product Manager, Identity, Trust & Platform

SimplePractice

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $170,000 - $210,000 per year

Job Level

Senior

About the role

  • About Us: SimplePractice builds an all-in-one platform for health and wellness practitioners and their clients.
  • The Role: Senior Product Manager to own strategy of critical foundational components of our platform that impact user identity, fraud prevention, compliance adherence and internal tool support.
  • Responsibilities: Own the vision and roadmap for authentication, roles & permissions, fraud prevention and internal tool support. You''ll drive the why behind the product, defining the user experience, setting priorities, and charting the course to success.
  • Responsibilities (cont): End-to-end authentication experience from secure sign on to managing granular access permissions of different user roles
  • Identify emerging fraud threats and proactively develop solutions to safeguard against future threats and account takeovers
  • Partner with internal teams to support internal tooling needs
  • Evaluate and integrate third-party vendors and build custom in-house tools where necessary
  • Deeply understand customers (internal and external), their needs, and ensure products deliver exceptional value
  • Champion collaboration. You''ll work closely with engineering, design, security + compliance, fraud, customer success, legal, marketing and other stakeholders to turn your vision into reality.
  • Stay current on fraud and identity trends, best practices, and technologies to inform product decisions
  • Roll up your sleeves and get things done. You''re not afraid to dive into the details, experiment, and iterate quickly.
  • Closely monitor product performance through key metrics, analytics, and customer feedback. Use data-driven insights to make informed decisions and drive continuous improvement.
  • Bonus Points
  • Base Compensation Range: $170,000 - $210,000 annually
  • Benefits: list items below

Requirements

  • 6+ years of experience in product management including at least 1-2 years of experience working on identity verification and fraud related products in a highly regulated industry
  • Ability to translate long-term vision into a coherent strategy for both executive audiences and technical working partners
  • Experience with authentication and authorization product features at scale such as SSO, MFA, passwordless login, and role/permission management
  • Experience designing and building risk management platforms that find the balance of loss prevention and customer experience.
  • Experience making build/buy/partner decisions. When partnering, experience evaluating technical vendors and collaborating with vendor teams to build integrated product solutions
  • Knowledge of systems, processes, tools and vendors related to identity verification, threat detection, payment transactions, operational procedures, and risk scoring
  • A proven track record of scaling and iterating on features based on user data and market insights.
  • Experience partnering with security + compliance, fraud, customer success, legal, marketing, and other teams to inform decisions
  • Excellent communication and stakeholder management skills with the ability to clearly communicate and present complicated topics to a range of audiences
  • Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, measure impact, segment user populations, and prioritize initiatives
  • Passion for getting deep into the details and comfort with handling edge cases and complexity