SimplePractice

Art Director

• Lead the creative direction, UX strategy, and execution for all marketing website initiatives, ensuring the site drives engagement, signups, and customer growth
• Partner closely with and mentor the web creative team to concept, design, and deliver best-in-class user experiences across the site
• Collaborate with the Creative Director and website team to ensure seamless alignment between creative vision, marketing goals, and performance metrics
• Assist the Sr. Website Manager managing multiple web design projects simultaneously, ensuring deadlines are met and prioritizing tasks effectively with the web creative team
• Create wireframes, flow diagrams, sketches, storyboards, mockups, and high-fidelity prototypes to communicate the current or future user experience
• Partner with Product Design and Brand Design to maintain a cohesive customer experience across the funnel
• Ensure that web designs from the web creative team are responsive, accessible, and optimized for user experience across different browsers and screen sizes
• Maintain, expand, and evolve various marketing website design systems, elevating our website visual identity and brand guidelines
• Own the implementation of the design system in Figma and partner with the Website Marketing team to ensure implementation in visual CMS (Builder.io)
• Synthesize research insights to inform design decisions and create visualizations that effectively summarize key findings
• Participate in UX and creative brainstorming workshops to help solve for key customer journeys and conversion paths

Associate Creative Director

• Oversee tax compliance including U.S. federal, state and international tax compliance process, including indirect taxes, R&D and foreign tax credits, VAT matters and expense allocations
• Partner with the outside consultants, to advise on global projects, review tax opportunities, develop forecasts and optimize tax department operations
• Be the technical leader on all tax accounting matters
• Lead tax due diligence and structuring for mergers and acquisitions
• Manage federal, state, and local tax audits
• Maintain knowledge of current and proposed tax laws and analyze their impact on the Company
• Research technical tax matters and prepare documentation to support tax positions
• Support strategic tax planning, identify, recommend, and implement policies, procedures and best practices
• Continuously monitor and proactively Identify and obtain tax incentives for the company.
• The Tax Director is responsible for defining tax policies, developing tax strategies and implementing tax processes and procedures
• This position is an individual contributor role who will work with 3rd party service providers to design the optimum corporate tax structure most suitable for the Company’s long-range business model and plan that would provide the long-term tax benefit for the Corporation which will include in person collaboration with auditors and others
• The Tax Director also works with various internal and external teams including Legal, Product, FP&A, and the Accounting teams to explore, identify, apply and/or implement various tax initiatives

Director of Tax

Customer Support

• Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
• Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
• Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
• Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
• Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
• Investigar y resolver preguntas complejas de los clientes.
• Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
• Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
• Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
• Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
• Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
• Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

Especialista en Servicio al Cliente

Product Specialist

• Address inbound customer inquiries regarding our platform’s features
• Answer all inbound support emails within 60 minutes or less, continually striving for faster response times
• Triage incoming customer support emails to specialized CS team members as needed
• Participate in live chat during our standard business hours
• Schedule live customer screen-sharing sessions and phone calls as needed
• Investigate and troubleshoot complex customer questions using intuitive problem-solving skills
• Identify patterns in incoming support emails and chats, and keep an eye out for potential issues
• Escalate product issues to our Technical Support Specialists
• Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
• Maintain alignment with the larger Customer Success team and other internal stakeholders
• Identify and report knowledge gaps and work to get them added to our knowledge systems
• Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Customer Success Specialist – Product Specialist

Manager

• Responsible for capacity planning, short and long- term forecasting, scheduling, real time monitoring, and call routing efficacy across multiple customer-facing teams both reactive and proactive contact types.
• Monitor and analyze key performance metrics, including availability, utilization rates, and wait times across various customer journey touchpoints for proactive Customer Success teams.
• Identify critical trends in data, assess associated business impact, and optimize efficiency of customer experience operations through process improvement.
• Collaborate with multiple business partners on an ongoing basis.
• Provide oversight for simultaneous workforce related projects.
• Assists leaders in allocating appropriate resources to all efforts and ensures initiatives are delivered on time.
• Accountability for accuracy of all WFM reporting and analysis completed in the department (Scheduling, long and short term forecasting, availability etc..)
• Implements and maintains various workforce management tools across multiple customer-facing teams and locations.
• Optimizing contact center agent skilling for optimal ticket delivery in a multi-skill environment.

Workforce Manager

Engineer

• Colaborar con Producto, Analítica e Ingeniería para construir sistemas escalables que desbloqueen el valor de datos de una amplia gama de fuentes como bases de datos backend, flujos de eventos y plataformas de marketing.
• Liderar la visión técnica y la arquitectura con una perspectiva integral a corto y largo plazo.
• Trabajar con analítica para crear alineación en toda la compañía mediante métricas estandarizadas.
• Colaborar con los equipos de Producto e Ingeniería para respaldar casos internos como reportes financieros, analítica de producto y métricas operativas.
• Habilitar casos externos como tableros para clientes, analítica de autoservicio y recomendaciones de siguiente acción dentro del producto.
• Gestionar todo el stack de datos, desde la ingesta hasta el consumo.
• Construir herramientas que aumenten la transparencia en la comunicación de resultados empresariales.
• Colaborar con DevOps para implementar y mantener soluciones de datos aprovechando tecnologías en la nube, preferiblemente AWS.
• Ayudar a definir un marco de calidad y seguridad de datos para medir y monitorear la calidad en toda la empresa. Definir y promover mejores prácticas de ingeniería de datos.

Ingeniero/a de Datos Senior

• Colaborar con analistas para construir sistemas escalables que desbloqueen el valor de datos provenientes de una amplia gama de fuentes, como bases de datos backend, flujos de eventos y plataformas de marketing.
• Asesorar a nuestros equipos de Producto e Ingeniería en la creación de nuevos datos en el entorno de producción.
• Crear alineación en toda la compañía mediante métricas estandarizadas.
• Promover la importancia de los modelos de datos dimensionales como medio de comunicación en toda la organización.
• Gestionar todo el stack de datos, desde la ingesta hasta el consumo.
• Conectar a nuestros equipos y sus flujos de trabajo con bases de datos centralizadas y seguras.
• Construir herramientas que incrementen la transparencia en la comunicación de resultados empresariales en toda la empresa.
• Definir y promover las mejores prácticas de ingeniería de datos.
• Diseñar soluciones de datos escalables aprovechando tecnologías de datos en la nube, preferiblemente en AWS.
• Ayudar a definir un marco de calidad y seguridad de datos para medir y monitorear la calidad de los datos en toda la organización.
• Excelentes habilidades de resolución de problemas y pensamiento crítico para enfrentar retos complejos en un entorno dinámico y en rápida evolución.

Ingeniero/a de Datos II

Data Analyst

• Lead advanced churn analysis and customer success analytics, taking ownership of complex analytical projects that directly impact customer retention and business growth.
• Conduct comprehensive post-churn analysis to identify patterns, trends, and root causes of customer attrition across different segments and cohorts.
• Perform deep-dive investigations into churn drivers using advanced statistical methods, machine learning techniques, and AI-powered analytical approaches including agentic models.
• Design and execute sophisticated analyses to uncover hidden insights about customer behavior, product usage patterns, and engagement metrics that influence retention.
• Collaborate with Data Science, Marketing, and Product teams to translate analytical findings into actionable strategies and product improvements.
• Develop and maintain automated reporting systems and predictive frameworks that provide ongoing visibility into customer health and churn risk factors.
• Lead methodology development for churn analysis standardization and mentor junior team members on advanced analytical techniques.
• Present complex findings to senior leadership and cross-functional stakeholders, making clear recommendations for strategic decision-making.
• Drive strategic initiatives to optimize customer success and reduce churn
• Partner with Customer Success teams to identify intervention opportunities and measure the effectiveness of retention strategies.
• Leverage AI and agentic modeling approaches to uncover non-obvious patterns in customer behavior and predict optimal intervention timing.
• Analyze the relationship between customer success metrics, product feature adoption, and long-term retention outcomes.
• Support win-back campaign development through detailed analysis of churned customer segments and their re-engagement potential.
• Contribute to product roadmap discussions by identifying feature gaps and enhancement opportunities that could improve retention.

Senior Data Analyst, Churn, Customer Success

Accountant

• Reports to the Director of Revenue and Technical Accounting
• Perform monthly close activities, including preparation of revenue, accounts receivable, deferred revenue and capitalized software development journal entries, reconciliations, and flux analyses
• Perform monthly sales tax reconciliations and filing procedures
• Develop and implement process improvements to streamline revenue recognition and shorten close timelines
• Support the preparation of financial statements for annual financial audits and debt compliance reporting
• Assist with annual financial audits, including preparation of revenue schedules and supporting documentation to the external auditors
• Assist in performing technical accounting research and prepare documentation around audit risk areas
• Provide clear and concise flux commentary for both balance sheet and income statement accounts/trends on a monthly basis for assigned accounts
• Monitor regulatory or business changes and address impacts to revenue accounting operations
• Help enhance documentation, reconciliation schedules, and analyses that support strong internal control environment
• Support ERP enhancements and system implementations, as needed
• Support the development and measurement of top line KPIs
• Liaise with cross-functional teams (GL Team, FP&A, Product, etc.) to provide strategic insights and collaborate on shared goals
• Ad hoc projects and technical accounting research as needed to support the role and function

Senior Technical Accountant

Product Manager

• Drive discovery, validation, and incubation for new product ideas supporting clinicians and practice owners, including group practice offerings.
• Develop a comprehensive viewpoint on the marketplace, identifying strategic integrations and partnership opportunities.
• Define build/buy/partner framework for product gaps and contribute to M&A strategy by identifying potential acquisitions or investments.
• Serve as internal SME and evangelist for Group practices, conducting deep market research and translating insights into product roadmaps.
• Champion Group practices' perspective across Product Leadership and drive alignment to build scalable solutions.
• Collaborate with Product Marketing to define and execute launch strategies for new group practice offerings.
• Partner with Customer Success to drive account management and quarterly reviews with large accounts.
• Lead incubation of new business ideas, develop strategy documents, and partner with finance to build business cases and 3-year forecasts.
• Apply data-driven validation using prototypes, pilot programs, and customer feedback to de-risk new ventures.

Principal Product Manager, New Products

Product Marketing

• Lead, mentor, and grow a team of product marketers embedded with product managers and engineering throughout the product lifecycle
• Define and drive go-to-market strategies including positioning, messaging, pricing, segmentation, and monetization models
• Partner with product and commercial leaders to shape product strategy, ensuring market viability and customer impact
• Build robust business cases and financial models to support product investment decisions and growth strategies
• Translate complex product capabilities into clear, compelling value propositions tailored to multiple audiences
• Collaborate with Sales, Customer Success, and Marketing teams to enable successful product adoption and growth
• Serve as the voice of the market and customer, ensuring products meet real-world needs and deliver measurable business value
• Oversee strategy and execution from early product conception through launch and growth

Director of Product Marketing, Payment & Insurance Solutions

Sales

• Lead and motivate a team of Inside and Group Sales Representatives.
• Monitor daily, weekly, and monthly sales metrics. Conduct regular one-on-one meetings, pipeline reviews, and QBRs.
• Provide hands-on coaching to improve sales skills including prospecting, discovery, objection handling, and closing.
• Participate in recruiting and interviewing process; assist onboarding and training of new hires.
• Work with the Sr. Director of Sales to define, refine and implement sales processes. Identify opportunities to improve efficiency.
• Partner with Marketing, Product, and Customer Success to ensure alignment and provide product/marketing feedback.
• Accurately forecast monthly and quarterly revenue targets; analyze sales data to identify trends, opportunities, and risks.

National Sales Manager

Social Media Manager

• Lead the development and execution of a unified social media strategy across major social channels such as Instagram, TikTok, Facebook, LinkedIn and other emerging platforms.
• Create and curate high-quality videos, photos, graphics, and copy for social media platforms. Partner with the Creative team to develop high-quality video and photo content.
• Manage the editorial strategy, process, and execution. This includes quality assurance of photos, videos, and copy to ensure social content meets brand and editorial standards.
• Monitor and analyze performance metrics to optimize content and engagement strategies.
• Stay ahead of industry trends, platform updates, and emerging social media best practices.
• Act as a brand storyteller, ensuring all content reflects the brand’s identity, values, and target audience.
• Drive alignment meetings with Brand team, internal creative team and influencers to conceptualize and create engaging/shareable campaign content.
• Oversee and manage content calendars, reporting, optimization, and tracking metrics for all brands. This includes reports on engagement, Key Performance Indicators (KPIs) and tracking collaboration goals on a weekly and monthly basis.

Senior Social Media Marketing Manager

• Lead Product Marketing strategy and execution — define and evolve product positioning, messaging, differentiation, build narratives and launch strategies, and influence product strategy through customer and market insight
• Own pricing and packaging strategy — lead research, modeling, testing, stakeholder alignment; partner with Product, Finance, and Strategy to evolve monetization; serve as internal expert on value articulation and packaging design
• Drive full GTM activation — lead go-to-market planning and execution across product and feature launches, campaign development, lifecycle messaging, and channel coordination; collaborate with Customer Support for launch readiness and adoption
• Lead market research and customer insight programs — drive voice-of-customer, competitive intelligence, segmentation, and usage analysis; translate insight into actionable recommendations
• Tell great stories — shape product narrative with Product and Brand; ensure all product communications ladder up to a clear, consistent story
• Support future GTM evolution — build foundational messaging, personas, buyer journeys for PLG customers and expansion into sales-led or B2B models; guide content, lifecycle, and campaign strategy
• Lead and grow a high-performing product marketing team — lead the entire Product Marketing team, manage and develop product marketers and market researchers, foster a culture of clarity, accountability, and customer-first thinking

Senior Director, Product Marketing

• Define and Champion the Vision: Articulate a clear product vision and strategy for navigation and the design system that aligns with broader company goals. Act as a change agent, building consensus and advocating for the system's value to secure ongoing investment.
• Manage the Product Roadmap: Own the roadmap, prioritizing the development of components and features based on user needs, business impact, and technical feasibility.
• Drive Adoption and Engagement: Develop and execute a comprehensive communication plan to increase visibility and encourage adoption of the design system across product teams. Drive adoption of design systems across product teams through documentation, training, and advocacy. Establish and maintain feedback loops through user interviews and surveys to ensure the system remains relevant and useful.
• Measure Impact: Define key performance indicators (KPIs) and use both qualitative and quantitative data to measure the design system's impact on efficiency, consistency, and time-to-market.
• Bridge Communication: Serve as the primary liaison between design, engineering, and product teams, reducing communication gaps and ensuring a shared source of truth.
• Reduce Debt and Rework: Champion a component-based approach to reduce technical debt and minimize rework across the organization.

Senior Product Manager, Navigation and Design Systems

Account Executive

• Qualify potential leads and prospects within behavioral health private practices
• Target net new and/or existing customers
• Build and maintain relationships with key decision-makers and stakeholders
• Develop and execute effective sales strategies to meet and exceed sales targets
• Utilize Hubspot (CRM) software to track leads, manage opportunities
• Maintain data hygiene and accurate forecasting
• Provide ongoing sales support and assistance to prospective customers, ensuring their needs are met and issues are addressed promptly.
• Stay abreast of industry trends, competitor activities, and market developments to capitalize on opportunities and mitigate risks
• Prepare and deliver compelling presentations and proposals to prospective customers
• Negotiate contract terms and pricing agreements to close deals successfully
• Monitor and report on sales performance metrics, identifying areas for improvement and implementing action plans as needed
• Collaborate with internal team members and partners across our organization

Group Sales Representative

• Lead and mentor a team of data analysts, fostering a culture of growth, innovation, and collaboration
• Drive the data analytics strategy, developing frameworks to uncover actionable insights from complex datasets across various business functions
• Own and optimize the creation and maintenance of data products, including dashboards, reports, and ad hoc analysis
• Collaborate with cross-functional leaders (Product, Finance, Marketing, Risk Management) to identify business needs, define key metrics, and deliver insights
• Ensure data consistency, accuracy, and governance throughout the enterprise, setting best practices and standards for data quality
• Build and manage relationships with both internal and external stakeholders to champion data-driven decision-making
• Manage and execute change management processes related to data analytics, implementing scalable solutions that address both short-term needs and long-term goals
• Shape long-term strategies, improve data governance, and enhance data infrastructure to enable scalable, reliable analytics
• Oversee daily operations and enable stakeholders with analytical capabilities that empower decision-making

Senior Manager, Data Analytics

Data Engineer

• Lead, mentor, and grow a high-performing team of data engineers, analytics engineers, and architects
• Define and execute the data engineering strategy aligned with business goals, in coordination with product engineering and analytics
• Oversee the design and development of scalable, robust, and secure data pipelines
• Own and evolve the enterprise data platform (data lake, data warehouse, etc.)
• Drive best practices in data modeling, architecture, and infrastructure
• Collaborate with data science, analytics, and application teams to deliver high-quality data products
• Implement and enforce data governance, quality, security, and compliance standards (e.g., GDPR, HIPAA)
• Evaluate and implement emerging tools and technologies in the data ecosystem
• Optimize data storage, processing, and access for performance and cost efficiency
• Develop and manage the data engineering budget, roadmap, and project priorities
• Continue to raise the bar on quality, standard and rigor for data practice

Director of Data Engineering

Financial Planning and Analysis

• Data Analysis: Perform basic SQL queries to extract, clean, and analyze marketing and financial data from various databases
• Dashboard Management: Assist in updating and troubleshooting Tableau visualizations and reports for Finance leadership and marketing stakeholders
• Financial Reporting: Support the creation of marketing ROI reports, budget variance analysis, and campaign financial performance tracking
• Data Quality: Monitor data integrity and flag any anomalies or inconsistencies in marketing and financial datasets
• Support Senior Manager: Assist the Senior Manager of Marketing and Finance Analytics with daily responsibilities and priority projects
• Maintain Marketing Reports: Support the ongoing maintenance and quality assurance of existing marketing dashboards and automated reports used by Finance and Marketing teams
• Budget Support: Assist with marketing budget tracking, forecasting, and variance analysis as part of the FP&A process
• Documentation: Help document data processes, report specifications, and analytical methodologies used by the Finance team
• Ad-hoc Analysis: Support with basic data pulls and preliminary analysis for finance and marketing initiatives
• Learning & Development: Participate in training sessions and gradually take on more complex financial and analytical projects

Junior Finance Analyst

Product Designer

• We’re hiring a Director of Design to lead the UX vision for our Clinical Group. This team is building AI-powered workflows that transform how behavioral health clinicians handle progress notes, care planning, and administrative load. You&apos;ll lead a team of designers across 6 squads, guiding how we infuse AI into every step of the care delivery journey.
• This is a senior leadership role for a systems thinker who can toggle between strategy and execution. You’ll shape the long-term Clinical Assistant vision, guide fast-paced MVP delivery, and ensure quality, trust, and usability across one of the most sensitive areas of our product.
• Define and scale the Clinical design team: structure, rituals, staffing, and standards
• Co-lead the Clinical Assistant strategy with Product and Engineering
• Ensure user trust, clarity, and adoption across AI-powered clinical experiences
• Balance exploration and execution across documentation, group care, and care planning
• Work closely with the AI acceleration team to connect prototyping with real-world workflows
• Champion human-centered design within an AI-powered product evolution
• Lead product storytelling efforts that shape cross-company understanding and support
• Mentor designers through ambiguity, rapid learning cycles, and system-level design decisions
• Advocate for accessibility, transparency, and reliability in AI-assisted care
• Represent the design org in executive planning and XFN decision forums
• 10+ years in product design, with 5+ leading teams and strategy in healthcare or regulated spaces
• Track record designing AI-powered tools with strong UX patterns and systems thinking
• Experience designing AI-powered tools, including hands-on work with prompt engineering, LLMs, or agentic workflows. Comfortable collaborating with cross-functional partners on early-stage prototyping and system behavior tuning
• Experience with natural language interfaces, agentic workflows, or clinician-facing applications
• Strong point of view on quality, with the ability to mentor and influence at the craft level
• Comfortable navigating HIPAA, clinical workflows, and trust requirements in health tech
• Strategic partner to Product and Engineering, able to spar without ego and push for clarity
• Experience collaborating with AI or infrastructure teams on early-stage experiments
• Skilled communicator, strong presence in executive forums and cross-functional planning

Director of Product Design, Clinical Group

• SimplePractice is hiring a Director of Design to lead the UX vision for our Revenue Cycle Management (RCM) group. This team powers how over 250,000 clinicians get paid, from client billing and insurance claims to managed billing services and payment infrastructure.
• You’ll partner with senior product and engineering leaders to shape the next generation of financial tools that reduce complexity around insurance, ensure compliance, and make the business of care feel effortless.
• This role is perfect for a systems thinker who thrives in regulated environments, loves mentoring high-performing teams, and wants to raise the bar for UX across complex workflows.
• You’ll also be accountable for raising the bar on interaction quality and visual clarity across the RCM experience. For every clinician who depends on us, getting paid should feel seamless, smart, and increasingly automated. We’re looking for a craft-driven leader with a track record of bringing elegance to complexity.
• Responsibilities: Define and scale the RCM design organization, including structure, staffing plans, rituals, and quality standards; Guide senior cross-functional peers through high-stakes tradeoffs, ensuring clarity, alignment, and timely execution; Drive adoption of robust design processes (system governance, UX metrics, peer reviews) to scale craft excellence; Advocate for high-quality design at the exec table and in quarterly strategy forums; Lead UX vision, execution, and team development across the RCM domain; Drive high-quality design across billing, claims, payments, and eligibility flows; Partner with product and engineering leadership to shape strategy and delivery plans; Ensure design excellence across both clinician-facing tools and internal RevOps workflows; Champion accessibility, data transparency, and inclusive design in all financial experiences; Identify opportunities to automate or simplify high-friction user tasks; Guide designers working in highly regulated, infrastructure-heavy systems; Represent the design org in executive reviews and cross-functional forums.
• Desired Skills & Experience includes items: 10+ years in product design; etc

Director of Product Design, Revenue Cycle Management

• We’re seeking an experienced Lead Product Manager to drive innovation and growth in our new client referrals offering for clinicians who want to grow their caseloads. You will make a tremendous impact in the behavioral healthcare space by expanding access to care and helping clinicians maintain a healthy business. To succeed in this role, you should have a strong track record of defining product strategy, building 0-1 products and scaling them, evaluating and integrating with partners, growing website traffic and conversion, sizing product opportunities, and transforming complicated problems into innovative easy-to-use solutions.
• Responsibilities:
• Define and communicate a product strategy that focuses on high-impact initiatives that drive business results while remaining flexible to changing market dynamics
• Conduct customer research and analyze data to uncover underlying pain points and opportunities for improvement
• Apply a combination of qualitative and quantitative research, competitive intelligence, customer segmentation, and product intuition to drive product innovation
• Turn greenfield concepts into reality - scaling from 0 to 1 by rapidly testing, learning, and iterating into product market fit for customers by running experiments
• Evaluate the opportunities possible by working with external partners, and collaborate with partner teams to define and deliver integrated product solutions that expand our reach and value proposition
• Collaborate with our SEO and SEM team to increase website traffic and conversion with a range of technical and user experience optimizations
• Lead and collaborate with cross-functional teams and stakeholders (senior leadership, engineering, design, data science, customer success, finance, other product teams, and marketing)
• Work closely with Product Marketing to drive monetization and go-to-market strategy of new products
• Define and track product metrics to measure the value that we are bringing to customers and the business, using insights to iterate and refine strategies
• Stay informed on industry trends, best practices and technology advancements to inform product decisions
• Lead the full product development lifecycle from conceptualization of ideas through launch
• Mentor and guide junior product managers and team members
• Desired Skills & Experience:
• 8+ years of experience in product management
• Experience working on provider marketplaces
• Ability to translate long-term vision into a coherent strategy for both executive audiences and working partners
• Proven experience launching and growing new product from inception
• Experience evaluating external partner opportunities and collaborating with partner teams to build integrated product solutions
• Comfort with SEO and SEM strategies and experience driving optimizations to increase website traffic and conversion
• Demonstrated experience turning highly complex problems into elegant solutions for users
• Passion for getting deep into the details of a product space/ industry and comfort with handling edge cases and complexity
• Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, measure impact, segment user populations, build business cases, and prioritize initiatives
• Excellent communication and stakeholder management skills with the ability to clearly communicate and present complicated topics to a range of audiences
• Bonus Points:
• Familiarity with the healthcare industry, ideally with referral workflows
• Experience using AI and ML to solve user problems
• You thrive in a fast-paced environment
• Base Compensation Range:
• $207,000 - $253,000 annually

Lead Product Manager, Client Referrals

• About Us: SimplePractice builds an all-in-one platform for health and wellness practitioners and their clients.
• The Role: Senior Product Manager to own strategy of critical foundational components of our platform that impact user identity, fraud prevention, compliance adherence and internal tool support.
• Responsibilities: Own the vision and roadmap for authentication, roles & permissions, fraud prevention and internal tool support. You''ll drive the why behind the product, defining the user experience, setting priorities, and charting the course to success.
• Responsibilities (cont): End-to-end authentication experience from secure sign on to managing granular access permissions of different user roles
• Identify emerging fraud threats and proactively develop solutions to safeguard against future threats and account takeovers
• Partner with internal teams to support internal tooling needs
• Evaluate and integrate third-party vendors and build custom in-house tools where necessary
• Deeply understand customers (internal and external), their needs, and ensure products deliver exceptional value
• Champion collaboration. You''ll work closely with engineering, design, security + compliance, fraud, customer success, legal, marketing and other stakeholders to turn your vision into reality.
• Stay current on fraud and identity trends, best practices, and technologies to inform product decisions
• Roll up your sleeves and get things done. You''re not afraid to dive into the details, experiment, and iterate quickly.
• Closely monitor product performance through key metrics, analytics, and customer feedback. Use data-driven insights to make informed decisions and drive continuous improvement.
• Bonus Points
• Base Compensation Range: $170,000 - $210,000 annually
• Benefits: list items below