PartsBase Inc.

Customer Success Manager

PartsBase Inc.

full-time

Posted on:

Origin:  • 🇲🇾 Malaysia

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Salary

💰 MYR 17,000 per month

Job Level

Mid-LevelSenior

About the role

  • Lead & Coach – Oversee a team of Customer Success Managers, run weekly 1:1s and team huddles, review customer interactions, and provide clear, actionable feedback.
  • Customer Onboarding – Ensure structured onboarding with success plans, milestones, and adoption goals.
  • Drive Adoption & Retention – Support your team in embedding PartsBase into customer workflows, increasing product usage, and driving renewals.
  • Manage Risk & Escalations – Spot red flags early, guide recovery plans, and act as the point person for priority issues.
  • Upsell & Growth – Help the team identify and pursue add-ons, advertising sales, and other PartsBase offerings.
  • Voice of Customer – Capture customer feedback and competitive insights, and share them with Product, Marketing, and Sales Enablement.
  • Operational Discipline – Maintain clean CRM/CS tools, track forecasts, and ensure dashboards reflect accurate performance.
  • Hiring & Ramp – Recruit, onboard, and train new Customer Success Managers to strengthen the team.

Requirements

  • 6–10 years in B2B Customer Success or Account Management (SaaS/marketplace preferred)
  • 2–4+ years of people management experience leading a team of 4–10 Customer Success Managers or Account Managers
  • Proven success driving customer retention, adoption, and expansion using data-driven methods
  • Proficiency with CRM/CS tools and dashboards/KPIs
  • Excellent English; additional Asian languages (Bahasa, Mandarin, Japanese, etc.) a plus
  • Leadership style that sets clear expectations, gives candid feedback, and celebrates wins
  • Based in Malaysia, with flexibility to travel across APAC for key meetings and events