Sales Development Representative, Legal Marketing
EverService Holdings, LLC
Customer Success Specialist
Rapsodo Sports (Rapsodo, Inc.)
full-time
Posted on:
Origin: • 🇲🇾 Malaysia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support Customer Success team in Japan and provide secondary support for other markets
- Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner
- Troubleshoot product issues and guide customers through setup, usage, and best practices
- Escalate technical issues to the appropriate internal teams and follow up to ensure resolution
- Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems
- Support product education initiatives such as virtual training sessions, webinars, and documentation
- Support product launches and marketing campaigns with creation of customer-facing materials across different formats
- Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones
- Work closely with Sales, Product, and Marketing teams to ensure customer needs are met and provide feedback to inform product improvements
- Support creation of Golf marketing assets for non-Japan markets
- Participate in monthly Japan office meetings and contribute to team reviews and planning
Requirements
- Bachelor’s degree
- 2-4 years of experience in Customer Support, Marketing or Business
- Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent)
- Fluency in English
- Highly organized with a strong attention to detail
- Action oriented with the ability to handle multiple projects and meet deadlines
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite and related software
- Self-starter with a strong desire to learn
- Excellent presentation, verbal and written communication skills
- Passion for sports - Baseball & Golf a plus
