Rapsodo Sports (Rapsodo, Inc.)

Customer Success Manager

• Support Customer Success team in Japan and provide secondary support for other markets
• Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner
• Troubleshoot product issues and guide customers through setup, usage, and best practices
• Escalate technical issues to the appropriate internal teams and follow up to ensure resolution
• Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems
• Support product education initiatives such as virtual training sessions, webinars, and documentation
• Support product launches and marketing campaigns with creation of customer-facing materials across different formats
• Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones
• Work closely with Sales, Product, and Marketing teams to ensure customer needs are met and provide feedback to inform product improvements
• Support creation of Golf marketing assets for non-Japan markets
• Participate in monthly Japan office meetings and contribute to team reviews and planning

Customer Success Specialist

People Operations

• Support onboarding and offboarding processes, ensuring a seamless experience for new hires and departing employees.
• Assist in preparing and mantaining HR documentation ( eg, contracts, letters, verification requests), with accuracy and confidentiality.
• Mantain employee records and ensure compliance with regulatory and internal requirements.
• Provide timely responses to employee queries and contribute to making HR information easily accessible.
• Manage recruitment administration, including job postings, scheduling interviews, tracking candidate progress, and corresponding with applicants.
• Support intern recruitment, including job postings on university portals, shortlisting candidates, scheduling interviews, and coordinating with schools or career centers.
• Draft and standardize communication templates to enhance candidate and employee experience.
• Maintain simple and effective recruitment tracking tools (eg spreadsheets for applications, interview outcomes, and hiring decisions).
• Assist in planning and executing internal engagement activities and company-wide events, including logistics, vendor coordination and communication for employee events and development programs.
• Draft engaging communications for internal employee events (event announcements, reminders, feedback collection).
• Handle sensitive information with professionalism, confidentiality, and discretion.

People Operations Intern

QA Engineer

• Perform manual testing of mobile, web application and related hardware devices
• Execute test scenarios and report test results
• Estimate, prioritize, plan, and coordinate testing activities
• Identify, report, and track bugs and issues
• Conduct compatibility testing across different iOS, Android devices and modern browsers
• Perform on-field testing, including baseball swings/shots, to validate application and device functionality
• Assist in user experience and basic performance testing
• Collaborate with developers and stakeholders to ensure effective issue resolution and product quality

Quality Assurance Engineer

• Support product validation and development by testing prototypes and analysing performance data
• Plan and perform validation tests for existing and new products
• Set up, operate, and monitor test equipment, robots and automation tools
• Ensure all tests are executed safely, accurately and on schedule
• Work closely with Project Managers and Engineering teams to align testing with project milestones
• Record, analyze and interpret test data to identify patterns, anomalies, or failures
• Prepare clear test reports with findings and recommendations
• Support root cause analysis in collaboration with engineering and quality teams
• Develop and refine test procedures and documentation
• Recommend and implement improvements to enhance test efficiency and accuracy
• Contribute to the design of automated testing workflows and data visualization
• Partner with Design and Manufacturing teams during product development and launch
• Proactively anticipate and manage risks throughout the product development lifecycle
• Coordinate logistics related to test materials, prototypes, fixtures and tools
• Track inventory and ensure availability of required test resources

Computer Vision Engineer

• Design and implement Unity Editor tools for inspecting and interacting with vision-related data and outputs.
• Develop modular components to support the visualization and debugging of computer vision algorithms.
• Work across teams to ensure efficient integration of perception data into development environments.
• Optimize tools and workflows for usability, responsiveness, and maintainability.
• Contribute to internal infrastructure that enables evaluation and deployment of computer vision features.
• Write clean, efficient, and well-documented code with a focus on practical engineering impact.
• Bridge research prototypes and scalable software infrastructure; collaborate with platform, algorithm, and tooling teams to integrate perception pipelines into development workflows.

Computer Vision Engineer, Tooling & Visualization

Account Executive

• Execute sales strategies and engage directly with customers and partners to drive regional growth initiatives.
• Conduct regular in-person visits with retail partners, sports academies, training centers, and direct-to-consumer events and activations.
• Present and demonstrate Rapsodo products to prospective and existing customers across both B2B and B2C channels.
• Build and maintain strong relationships with local accounts, distributors, and consumers.
• Support product launches, promotions, and educational sessions tailored to B2B and B2C audiences.
• Execute territory-specific sales plans aligned with national goals for business and consumer markets.
• Identify new sales opportunities and contribute to market expansion across retail, institutional, and direct channels.
• Monitor and report on sales performance, customer feedback, and competitive activity.
• Maintain accurate records in CRM systems and provide timely updates.
• Collaborate with the Head of Sales and cross-functional teams; participate in monthly office meetings and team reviews.
• Share field insights to inform product, marketing, and sales strategies.
• Hands-on field role with strong emphasis on in-person customer visits and monthly collaboration at the Japan office.

Sales Executive

Game Engineer

• Develop and optimize Unity-based enterprise and simulation applications
• Design and implement robust, scalable, and modular systems
• Implement multiplayer features including matchmaking, real-time communication, and session management
• Optimize rendering, physics, and runtime efficiency across PC, mobile, and embedded devices
• Integrate APIs, SDKs, backend systems, and real-time data streams with Unity applications
• Conduct profiling, debugging, and troubleshooting of runtime issues
• Collaborate with designers, backend engineers, and product stakeholders in agile teams
• Participate in sprint planning, reviews, and retrospectives; contribute to technical roadmap and evaluate new Unity features/tools

Unity Developer

Accountant

• Work out of North America Headquarters in St Louis and join the North America finance team
• Manage all aspects of full-cycle accounting ensuring accuracy, integrity, and GAAP compliance
• Accounts Payable: process and track vendor invoices, assist with purchase orders, perform three-way matching, ensure timely payments
• Accounts Receivable: manage customer invoicing, record cash receipts, monitor collections, handle payment processing
• Maintain Fixed Asset Module in NetSuite and calculate depreciation per company policies
• Lead month-end close processes and quarter-end reporting
• Provide audit support by preparing schedules, liaising with external auditors, and explaining A/R and A/P processes
• Identify and implement process improvements and support special projects
• Produce weekly reports on Aged A/R, Aged A/P, order backlog, and ad hoc reports
• Support budgeting and forecasting and monitor expenditures
• Perform other ad hoc duties as assigned

Sales Operations Manager

• Own the order-to-invoice cycle end-to-end for key retail partners.
• Manage full sales order process from purchase order entry to invoicing.
• Track and organize incoming sales orders ensuring accuracy and timely processing.
• Handle credit card disputes and refunds within defined policies.
• Monitor EDI/API interfaces to ensure orders and invoices flow correctly.
• Coordinate delivery logistics with key partners.
• Review and resolve API transaction issues weekly to keep invoice data complete and accurate.
• Troubleshoot recurring errors and escalate clearly to IT when needed.
• Partner with Sales, Finance, and IT teams to keep processes connected.
• Assist in analyzing retail sales and usage trends across Rapsodo’s software and subscription products.
• Provide insights that help sales, marketing, and product teams improve subscription growth and retention initiatives.
• Gain exposure to global order management, EDI/API processes, and cross-functional collaboration.

Sales Operations Specialist

• Reports to the Sales Manager; responsible for new sales, upgrade sales, and retention for Baseball and Softball.
• Full Sales Cycle Ownership – Drive inbound and outbound opportunities from initial contact through close, focusing on SaaS subscriptions and hardware sales.
• Pre-to-Post Sale Transition – Ensure smooth, documented handoff to onboarding/support teams, capturing client requirements, timelines, and success metrics.
• Onboarding & Adoption – Lead tailored onboarding sessions for hardware and software solutions to ensure rapid client activation.
• Performance Monitoring – Track account usage, engagement, and ROI to identify retention risks and expansion opportunities.
• Client Engagement & Retention – Maintain proactive communication cadence to strengthen relationships, resolve challenges, and prevent churn.
• Revenue Growth – Identify and close upsell and cross-sell opportunities, including software upgrades, additional hardware, and expanded licenses.
• Market Presence – Represent the company at trade shows, industry events, and client site visits to drive business development.
• Cross-Functional Collaboration – Partner with product, marketing, and support teams to align sales strategies with client feedback and market needs.
• Performance Targets – Consistently meet or exceed quotas for new sales, retention, and account expansion.

Sales Representative

Human Resources

• Support onboarding and offboarding processes, ensuring a seamless experience for new hires and departing employees.
• Assist in preparing and mantaining HR documentation (eg, contracts, letters, verification requests), with accuracy and confidentiality.
• Maintain employee records and ensure compliance with regulatory and internal requirements.
• Provide timely responses to employee queries and contribute to making HR information easily accessible.
• Manage recruitment administration, including job postings, scheduling interviews, tracking candidate progress, and corresponding with applicants.
• Support intern recruitment, including job postings on university portals, shortlisting candidates, scheduling interviews, and coordinating with schools or career centers.
• Draft and standardize communication templates to enhance candidate and employee experience.
• Maintain simple and effective recruitment tracking tools (eg spreadsheets for applications, interview outcomes, and hiring decisions).
• Assist in planning and executing internal engagement activities and company-wide events.
• Support logistics, vendor coordination and communication for employee events and development programs.
• Draft engaging communications for internal employee events (event announcements, reminders, feedback collection).
• Handle sensitive information with professionalism, confidentiality, and discretion.