Customer Success Manager – EMEA
respond.io
Client Success Manager
VALD
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
- Build strong relationships with clients through online methods and occasionally face-to-face.
- Identify client support needs and opportunities for growth.
- Online client presentations using Microsoft Teams.
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
- Manage multiple assignments and support requests simultaneously while working independently or with other team members.
Requirements
- You must have used VALD Technology in your current or previous role.
- Fluency in English, both written and verbal, is required to a high professional standard.
- The ability to understand and share the client’s perspective and challenges.
- Excellent grammar, spelling, and proofreading skills.
- Demonstrated ability to build positive relationships quickly.
- The ability to think outside of the box to find appropriate solutions.
- Adaptable and willing to learn new skills and processes.
- Become an expert on VALD systems.
- Ideally, you have empathy, excellent communication skills, attention to detail, strong critical thinking, analytical and strategic problem-solving skills, and highly organized with practical time management skills.
- Prior experience using VALD systems.
Benefits
- Regular travel opportunities to get the entire VALD team together for your ongoing development
- The latest equipment and remote setup to perform at your best
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VALD TechnologySaaS applicationsMicrosoft Suiteactivity trackingreporting
Soft skills
communication skillsrelationship buildingcritical thinkinganalytical skillsstrategic problem-solvingattention to detailtime managementadaptabilityempathy
