Strategy and Operations Director
Zillow
Cloud
Director, Creative Operations
Resident
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $160,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Function as the engine behind creative operations—coordinating timelines, managing resources, and balancing priorities so the team can deliver its best work on time
- Provide strategic leadership and mentorship to the creative team, fostering a culture of innovation, collaboration, and professional growth
- Oversee creative development across all channels—retail environments, POP, digital, paid media, social, email, and beyond—ensuring excellence, consistency, and impact
- Audit, refine, and implement workflows and processes that enhance efficiency, scalability, and cross-functional collaboration
- Develop and standardize creative toolkits, templates, and best practices to enable consistency and efficiency across teams
- Lead the evolution of brand systems, ensuring they resonate with consumers and differentiate in the competitive home furnishings space
- Leverage performance insights, consumer behavior, and market trends to continuously optimize creative strategies for stronger engagement and conversion
- Build strong cross-functional partnerships with Marketing, Merchandising, Retail Operations, and external vendors to deliver seamless execution at scale
- Manage multiple projects and timelines with precision, balancing strategic priorities with creative excellence
- Present and advocate for creative concepts to senior leadership and stakeholders with clarity, confidence, and influence
- Stay at the forefront of design, retail, and home furnishings trends, integrating new ideas, materials, and technologies into creative execution
- Occasional travel to support retail initiatives, vendor partnerships, or team collaboration
Requirements
- 8+ years of progressive creative/brand experience, including 4+ years leading in-house or agency teams within retail, consumer goods, or home furnishings
- Bachelor’s degree in related field preferred
- Proven track record of driving creative strategies that deliver measurable business impact across retail, digital, and omnichannel environments
- Proven experience building, managing, and developing high-performing creative operations and project management teams, with deep expertise in account management and guiding creative projects from concept to delivery
- Demonstrated experience implementing and optimizing project management platforms (e.g., Asana, Smartsheet, Workfront) and creative tools (e.g., Figma, Adobe Creative Cloud)
- Deep knowledge of print production, retail environments, and vendor management
- Exceptional communication, storytelling, and presentation skills; able to influence senior leadership
- Demonstrated success in building and mentoring high-performing creative teams while fostering innovation and operational excellence
- Highly organized, with strong project management capabilities and ability to manage multiple priorities in fast-paced environments
- Curious, future-focused mindset; embraces innovation, new technologies (including AI), and emerging trends in design and consumer experience
- Experience in the interiors, furniture, or lifestyle industries strongly preferred
- Able and willing to do occasional travel for on-site meetings
- Must reside and be authorized to work within the United States
Benefits
- Remote-first workplace (since 2016!)
- Competitive salary
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
creative operationsproject managementbrand strategycreative developmentworkflow optimizationconsumer behavior analysisperformance insightsprint productionaccount managementcreative project delivery
Soft skills
strategic leadershipmentorshipcollaborationcommunicationstorytellingpresentation skillsinfluenceorganizationinnovationcuriosity
Certifications
Bachelor’s degree
