Resident

Accounts Receivable

• Review and validate customer deductions related to compliance, shipping, and pricing
• Investigate recurring penalties from large accounts and identify root causes
• Dispute and resolve deductions via customer portals and obtain supporting documentation
• Coordinate with Operations, Retail Support, and Sales on claim resolution
• Maintain organized records and prepare deduction-related entries for accounting
• Partner with the Operations Team to resolve frequent shipment errors contributing to chargebacks
• Analyze deduction trends involving short shipments, compliance violations, and delivery issues
• Recommend and help implement operational changes to prevent recurring penalties
• Conduct regular audits of high-volume accounts to detect patterns and assess financial impact
• Develop and improve standard operating procedures for deduction handling and tracking
• Prepare recurring and ad hoc reporting on deduction categories, resolution time, and financial exposure
• Assist with applying payments against open balances when needed
• Coordinate with AR team to ensure clean customer account aging
• Serve as Accounting's representative in deduction-related discussions with Operations, Retail Support, and Sales

Accounts Receivable, Deductions Analyst

Accountant

• Review revenue related arrangements for compliance with US GAAP ASC 606 revenue recognition standards
• Assist in the quarterly and year-end audit process, actively working with external auditors to ensure that the interpretation of revenue recognition accounting standards is consistent and compliant with US GAAP ASC 606
• Analyze revenue performance and analytics to identify risks and opportunities for improvements.
• Ensure compliance with key controls in the order to cash cycle, accurate GAAP reporting, audit requirements, and external reporting requirements
• Prepare and complete monthly revenue accounting close efforts, including but not limited to daily cash balancing, customer rebate accruals, and deferred revenue reconciliation.
• Monitor, recommend, and implement improvements to current methodologies & practices
• Work closely with other finance team members and cross functional departments such as Sales, FP&A, Product Management and Legal

Senior Accountant, Revenue

Operations

• Function as the engine behind creative operations—coordinating timelines, managing resources, and balancing priorities so the team can deliver its best work on time
• Provide strategic leadership and mentorship to the creative team, fostering a culture of innovation, collaboration, and professional growth
• Oversee creative development across all channels—retail environments, POP, digital, paid media, social, email, and beyond—ensuring excellence, consistency, and impact
• Audit, refine, and implement workflows and processes that enhance efficiency, scalability, and cross-functional collaboration
• Develop and standardize creative toolkits, templates, and best practices to enable consistency and efficiency across teams
• Lead the evolution of brand systems, ensuring they resonate with consumers and differentiate in the competitive home furnishings space
• Leverage performance insights, consumer behavior, and market trends to continuously optimize creative strategies for stronger engagement and conversion
• Build strong cross-functional partnerships with Marketing, Merchandising, Retail Operations, and external vendors to deliver seamless execution at scale
• Manage multiple projects and timelines with precision, balancing strategic priorities with creative excellence
• Present and advocate for creative concepts to senior leadership and stakeholders with clarity, confidence, and influence
• Stay at the forefront of design, retail, and home furnishings trends, integrating new ideas, materials, and technologies into creative execution
• Occasional travel to support retail initiatives, vendor partnerships, or team collaboration

Director, Creative Operations

Graphics Designer

• Produce high-quality designs across multiple formats including static and video ads, web pages, Amazon ads, and other digital assets
• Support occasional packaging or print projects depending on team needs
• Partner with the Senior Designer to conceptualize new ideas and evolve existing systems
• Elevate the visual identity of all Resident brands with focus on aesthetics and consistency
• Independently manage full design process from concept to final execution for assigned projects
• Embrace emerging tools and technologies, including AI-driven design solutions
• Collaborate closely with cross-functional partners including Growth, Retail, and Operations teams
• Interpret project briefs, generate fresh ideas, and support design needs across multiple teams
• Communicate design principles and provide guidance to non-designers

Graphic Designer

Customer Support

• CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer's needs.
• Since 2017, Resident has grown into a leading omnichannel home furnishings retailer in North America, leveraging data science & analytics, performance marketing, and ecommerce tech.
• At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
• To be considered for this remote opportunity, you must reside and be authorized to work within the United States.
• About the Role: Resident is seeking a high-energy Customer Experience Trainer to elevate our customer journey. You’ll partner with Sales, Support, and Quality teams to equip our specialists with the skills and confidence to deliver exceptional service. From mastering our systems and processes to creating engaging Zoom and Google-based training, you’ll turn knowledge into impact—making both the how and the why resonate. We’re looking for a results-driven trainer who thrives in fast-paced environments, blends clear organization with a people-first approach, and inspires teams to perform at their best.
• What You’ll Be Doing:
• Design, enhance, and deliver engaging training programs, resources, and tools that empower Customer Success Specialists, Sales Specialists, and leaders to excel; adapting quickly to shifting business needs and priorities.
• Facilitate impactful learning experiences throughout the employee lifecycle, from onboarding to ongoing professional growth, fostering agility, and continuous improvement.
• Continuously refine and innovate training strategies by leveraging feedback, performance metrics, and emerging trends to stay ahead in a fast-paced environment, while maximizing the impact of available resources.
• Collaborate cross-functionally with Sales, Support, Quality Management, and other teams to leverage customer insights, strengthen alignment, and drive enhancements across the customer journey.
• Act as a trusted subject matter expert on products, processes, and the full Customer Success tech stack, identifying opportunities to streamline workflows, improve efficiency, and elevate both the customer and sales experience.
• Actively engage as a team player and foster team synergy by being a champion and an ambassador of our Resident core values: Excellence, Big Thinking, Inclusivity, Customer Love, and Forward Momentum.
• Manage and optimize knowledge base tools by creating, updating, and organizing content to ensure accuracy, accessibility, and usability for both internal teams and customers.