Customer Care Associate, Multilingual
Choco
Job Level
Mid-LevelSenior
About the role
- About Reserv: Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims.
- Handle commercial motor and motor trade claims — repair, capture, intervention, third-party & property damage
- Conduct credit hire negotiations
- Handle claims from cradle to grave
- Provide quality interactions with stakeholders, clients, and customers to high standards
- Work to system-driven SLAs and workflows
- Communicate effectively, both written and oral
- Work in a fluid role in a fast-paced environment
Requirements
- Minimum of 3 years’ experience with motor claims, including commercial and motor trade
- Experience in fraud within the motor space
- Proven background in credit hire negotiation
- Ability to deal with delegated authority and client philosophies
- Cert CII (or willingness to work toward it)
- Ability to analyse and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
- Curious and motivated by problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
- Willingness to travel for client and claims needs
