Reserv

Data Analyst

• Work with our data stack: Python (Pandas to NLTK), Postgres, Looker, dbt, AWS, etc.
• Serve as the main technical liaison between Reserv and our largest customers
• Ship reporting code and build ML tools that solve for our customers needs
• Help translate the core lifecycle of a claim into structured data and partner with the product ops team to incorporate low drag data collection into the claim lifecycle
• Communicate ideas and specifications through detailed, precise writing
• Influence the culture, values, and processes of a growing engineering team
• Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!”

Senior Data Analyst

Director

• Manage a unit of Commercial Transportation claims professionals at the management and desk level.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Claims Director, Commercial Transportation

Administration

• Monitor vehicle movement with Copart and IAA once assignments are made by claim teams.
• Resolve pickup or yard delays directly with salvage vendors.
• Serve as the primary point of contact with Copart and IAA for salvage and title-related issues.
• Track title status through Copart Title Express (TE) and IAA Title Procurement (TP) systems, ensuring documents are secured and processed timely.
• Work stalled title cases (missing signatures, lienholder delays, incomplete documentation).
• Manage titles received in the corporate mailbox, including:
• Owner retain vehicles – process reassignments back to owners with salvage branding.
• Unrecovered thefts – hold until resolved, then process appropriately.
• Provide consistent handling across both Copart and IAA salvage processes.
• Document salvage and title status in claim files across all supported business units.
• Escalate salvage or title delays to the appropriate claims team when needed.
• Monitor auction readiness and sale results in Copart and IAA systems.
• Confirm sale proceeds are applied correctly to claim files.
• Partner with accounting to resolve any payment discrepancies.
• Receive, review, and address all deficit invoices (when auction proceeds do not cover vendor fees).
• Review all deficit invoices, ensure accuracy, and either process for payment or escalate for further review based on company guidelines.
• Provide insureds/claimants with salvage yard contact information for personal property retrieval.
• Assist insureds with TE/IAA title document requirements.
• Coordinate EDR/EDM inspections with Copart and IAA to ensure modules are preserved and inspections are scheduled before vehicle sale.
• Escalate exceptions (yard issues, title delays, inspection conflicts) to Copart/IAA account reps for resolution.
• Maintain a centralized Title & Salvage Tracking Log for all titles received at the corporate mailbox.
• Generate salvage reports by business unit (pending titles, unsold units, sales results).
• Ensure compliance with state salvage title requirements and internal company standards.

Salvage Administrator – Ride Share

Designer

• Collaborate with the L&D Lead and operational teams to design, refine, and maintain training materials and onboarding content.
• Develop instructional resources, including process documents, FAQs, and LMS content, ensuring accuracy, accessibility, and alignment with current practices.
• Implement modern learning tools and methodologies to enhance engagement and learning outcomes.
• Support knowledge base and LMS updates, ensuring content remains current and user-friendly.
• Gather feedback from participants and stakeholders to evaluate training effectiveness and identify improvement opportunities.
• Stay up to date on industry trends and emerging learning technologies to continually improve programs.
• Assist with and occasionally facilitate training sessions, ensuring content aligns with company values and learning objectives.
• Support the planning and delivery of process refresher trainings and workshops.

Curriculum Design Specialist

Salvage Administrator – Trucking

• Manage a unit of long-haul/interstate trucking bodily injury and APD managers overseeing a team of desk level Claims Professionals
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Interstate Trucking Claims Director

Insurance

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Gather necessary information from customers to initiate the claim and explain policy,coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

General Liability Claims Adjuster

Payroll

• Process payroll for multiple business units, including exempt and non-exempt employees, contractors.
• Validate payroll data inputs (time sheets, deductions, bonuses, reimbursements) and resolve discrepancies.
• Coordinate with HR and finance to ensure correct tax withholdings, benefit deductions, garnishments, etc.
• Explain, answer questions, and provide guidance to the employee base on how deductions for those benefits will be reflected in their payroll, and help reconcile any issues that arise.
• Address questions related to paystubs (e.g., 401k, FSA, etc.) in collaboration with People Ops, and ensure any necessary corrections are promptly addressed.
• Complete state filings and ensure deadlines are met.
• Maintain compliance with federal, state, and local regulations (tax, labor laws, wage & hour, reporting).
• Prepare and file payroll tax returns, quarterly reports (Form 941, state filings), and year-end documents (W-2s, 1099s).
• Reconcile payroll accounts (liability accounts, general ledger) and investigate variances.
• Support audits and inquiries (internal, external) and provide necessary documentation.
• Analyze payroll data for trends, anomalies, and opportunities to improve efficiency.
• Assist in payroll process improvements, system implementation or upgrades, and policy updates.

Payroll and Benefits Analyst

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Transportation Claims Adjuster – Auto Physical and Property Damage

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate with our salvage vendor partners for the movement of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Negotiating and communicating all total loss settlements per company and state guidelines within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Total Loss Claims Adjuster

Manager

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Total Loss Resolution Manager

• About Reserv: Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims.
• Handle commercial motor and motor trade claims — repair, capture, intervention, third-party & property damage
• Conduct credit hire negotiations
• Handle claims from cradle to grave
• Provide quality interactions with stakeholders, clients, and customers to high standards
• Work to system-driven SLAs and workflows
• Communicate effectively, both written and oral
• Work in a fluid role in a fast-paced environment

Motor Claims Adjuster

• Manage a team of claims professionals handling large loss/complex commercial property claims across multiple clients
• Manage an inventory of claims including large and complex risks; establish and adjust reserves appropriately
• Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and process improvements
• Serve as a resource for escalated claims and ensure compliance with regulatory, internal, and external contractual SLAs
• Align team with client and customer expectations and maintain high quality standards
• Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
• Execute on performance management: attract, hire, retain, train, and develop staff
• Collaborate with Account Management, Compliance, and Claim Operations to resolve complex claims issues
• Establish and maintain relationships with policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and advise on claim trends and loss mitigation

Property Claims Manager – Large Loss

• Manage delivery and rideshare-focused commercial auto physical damage claims, including driver and third-party incidents
• Interact directly with delivery & rideshare drivers and affected third parties, ensuring smooth, empathetic, and timely resolution of claims
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Collaborate with product and engineering teams to refine claims processes and tools
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Claims Adjuster, Auto Delivery and Rideshare

Attorney

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role
As VP of Legal at Reserv, you will be the primary legal advisor to the executive team and oversee all legal matters for the company. You will report to a member of the founding team, the SVP of Strategic Services; as Reserv continues to scale up and the Legal function build out more capabilities, this role has the potential to be elevated to General Counsel, reporting to the CEO.
You will be responsible for developing and implementing legal strategies that align with our business objectives while managing legal risks and ensuring compliance with relevant laws and regulations. This role requires a first principles thinker familiar with startup dynamics and a growth-oriented, commercial-minded approach to risk management and risk posture.

Who you are
• Strategic Thinker: You possess a keen ability to anticipate legal issues and proactively address them in a way that supports business objectives. Your strategic mindset helps you align legal strategies with the company’s growth plans.
• Experienced Professional: With significant experience in in-house legal roles, particularly within startup or high-growth environments, you have a track record of managing diverse legal matters, from corporate governance to intellectual property and contract negotiation.
• Growth-oriented risk posture: You have a strong sense of the balance between identifying & mitigating legal risks and being commercial-minded in order to be strategically wisely risk-accepting.
• Problem Solver: You excel at finding practical solutions to legal challenges. Your problem-solving skills enable you to tackle complex issues with creativity and a focus on achieving positive outcomes.
• Excellent Communicator: You communicate legal concepts clearly and effectively to both legal and non-legal stakeholders. Your ability to explain complex legal matters in a straightforward manner helps bridge the gap between legal and business perspectives.
• Agile and quick on your feet: You thrive in fast-paced, ever-changing environments. Your ability to adapt to shifting priorities and manage multiple responsibilities makes you a resilient and effective legal partner.
• Ethically Driven: Your commitment to integrity and ethical standards is unwavering. You handle sensitive information with discretion and uphold the highest standards of legal and professional conduct.
• And did we mention, a sense of humor!

What we need
We need you to do all the things typical to the role:
Transactional law
• Build a lean and scalable process and team to efficiently lead contract negotiations, collaborate cross-functionally to protect Reserv, and do so with a commercial-minded approach
• Full contract lifecycle management for every type of contract and legal document, with the gold standard being minimal work to provide contracts & reports to a virtual data room during Reserv’s eventual exit
Litigation
• Develop and implement litigation prevention strategies and decisive settlement processes for each function with a meaningful surface area of risk
• Commercial-minded risk management focused on compliantly enabling business partners to pursue their objectives
• Foster a growth-oriented risk posture across transactional and litigation matters, avoiding an "absolute risk avoidance" culture.
• Act as a force multiplier to other functions by delivering proactive legal support that enables business objectives and cross-departmental efficiency. Examples include:
• Working with outside counsel on patents & trademarks
• Partnering with Product & Engineering teams as their pursue innovation
• Effective at teaming – able to influence other functional leaders horizontally as well as manage upwards to deploy the SVP, Strategic Services against different objectives to rapidly and effectively achieve your objectives

Requirements
• 6+ years of legal experience, with mix of Big Law associate experience and in-house experience at startups
• Recent experience as the first legal hire at a startup or second legal hire at a startup who helped build out the legal function at a startup
• Prior experience in Big Law in formative early career years
• Experience with insurtechs or fintechs, SaaS businesses, or tech-enabled services is a plus but not necessary
• Juris Doctor (JD) degree from an accredited law school.
• Admission to a state bar in the United States
• Willingness to travel as needed

Benefits
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Unlimited PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple or PC laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!