Reserv

Insurance

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Transportation Claims Adjuster – Auto Physical and Property Damage

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate with our salvage vendor partners for the movement of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Negotiating and communicating all total loss settlements per company and state guidelines within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Total Loss Claims Adjuster

Manager

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Total Loss Resolution Manager

• About Reserv: Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims.
• Handle commercial motor and motor trade claims — repair, capture, intervention, third-party & property damage
• Conduct credit hire negotiations
• Handle claims from cradle to grave
• Provide quality interactions with stakeholders, clients, and customers to high standards
• Work to system-driven SLAs and workflows
• Communicate effectively, both written and oral
• Work in a fluid role in a fast-paced environment

Motor Claims Adjuster

• Manage a team of claims professionals handling large loss/complex commercial property claims across multiple clients
• Manage an inventory of claims including large and complex risks; establish and adjust reserves appropriately
• Implement and maintain best practices for claims handling: intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and process improvements
• Serve as a resource for escalated claims and ensure compliance with regulatory, internal, and external contractual SLAs
• Align team with client and customer expectations and maintain high quality standards
• Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
• Execute on performance management: attract, hire, retain, train, and develop staff
• Collaborate with Account Management, Compliance, and Claim Operations to resolve complex claims issues
• Establish and maintain relationships with policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and advise on claim trends and loss mitigation

Property Claims Manager – Large Loss

• Manage delivery and rideshare-focused commercial auto physical damage claims, including driver and third-party incidents
• Interact directly with delivery & rideshare drivers and affected third parties, ensuring smooth, empathetic, and timely resolution of claims
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Collaborate with product and engineering teams to refine claims processes and tools
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Claims Adjuster, Auto Delivery and Rideshare

Attorney

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role
As VP of Legal at Reserv, you will be the primary legal advisor to the executive team and oversee all legal matters for the company. You will report to a member of the founding team, the SVP of Strategic Services; as Reserv continues to scale up and the Legal function build out more capabilities, this role has the potential to be elevated to General Counsel, reporting to the CEO.
You will be responsible for developing and implementing legal strategies that align with our business objectives while managing legal risks and ensuring compliance with relevant laws and regulations. This role requires a first principles thinker familiar with startup dynamics and a growth-oriented, commercial-minded approach to risk management and risk posture.

Who you are
• Strategic Thinker: You possess a keen ability to anticipate legal issues and proactively address them in a way that supports business objectives. Your strategic mindset helps you align legal strategies with the company’s growth plans.
• Experienced Professional: With significant experience in in-house legal roles, particularly within startup or high-growth environments, you have a track record of managing diverse legal matters, from corporate governance to intellectual property and contract negotiation.
• Growth-oriented risk posture: You have a strong sense of the balance between identifying & mitigating legal risks and being commercial-minded in order to be strategically wisely risk-accepting.
• Problem Solver: You excel at finding practical solutions to legal challenges. Your problem-solving skills enable you to tackle complex issues with creativity and a focus on achieving positive outcomes.
• Excellent Communicator: You communicate legal concepts clearly and effectively to both legal and non-legal stakeholders. Your ability to explain complex legal matters in a straightforward manner helps bridge the gap between legal and business perspectives.
• Agile and quick on your feet: You thrive in fast-paced, ever-changing environments. Your ability to adapt to shifting priorities and manage multiple responsibilities makes you a resilient and effective legal partner.
• Ethically Driven: Your commitment to integrity and ethical standards is unwavering. You handle sensitive information with discretion and uphold the highest standards of legal and professional conduct.
• And did we mention, a sense of humor!

What we need
We need you to do all the things typical to the role:
Transactional law
• Build a lean and scalable process and team to efficiently lead contract negotiations, collaborate cross-functionally to protect Reserv, and do so with a commercial-minded approach
• Full contract lifecycle management for every type of contract and legal document, with the gold standard being minimal work to provide contracts & reports to a virtual data room during Reserv’s eventual exit
Litigation
• Develop and implement litigation prevention strategies and decisive settlement processes for each function with a meaningful surface area of risk
• Commercial-minded risk management focused on compliantly enabling business partners to pursue their objectives
• Foster a growth-oriented risk posture across transactional and litigation matters, avoiding an "absolute risk avoidance" culture.
• Act as a force multiplier to other functions by delivering proactive legal support that enables business objectives and cross-departmental efficiency. Examples include:
• Working with outside counsel on patents & trademarks
• Partnering with Product & Engineering teams as their pursue innovation
• Effective at teaming – able to influence other functional leaders horizontally as well as manage upwards to deploy the SVP, Strategic Services against different objectives to rapidly and effectively achieve your objectives

Requirements
• 6+ years of legal experience, with mix of Big Law associate experience and in-house experience at startups
• Recent experience as the first legal hire at a startup or second legal hire at a startup who helped build out the legal function at a startup
• Prior experience in Big Law in formative early career years
• Experience with insurtechs or fintechs, SaaS businesses, or tech-enabled services is a plus but not necessary
• Juris Doctor (JD) degree from an accredited law school.
• Admission to a state bar in the United States
• Willingness to travel as needed

Benefits
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Unlimited PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple or PC laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!