Reserv

Onboarding Specialist

• We are hiring a Manager, Customer Onboarding to lead and scale our customer onboarding function at Reserv.
• This is a player-coach role — you will lead a team of Onboarding Specialists while also managing complex client onboardings directly (especially for large or enterprise accounts).
• You will own the design and execution of a standardized, repeatable, and value-focused onboarding process that reduces friction, sets clear expectations, and accelerates time-to-value for customers.
• This is a highly cross-functional role that interfaces with Sales, Claims, Claims Ops, Product, Engineering, Data, and Account Management — and requires someone who can drive both strategic improvements and day-to-day delivery.

Manager, Customer Onboarding

Manager

• As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs.
• You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs.
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
• Align team with client and customer expectations of the claims process.
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues.
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation.

Claims Manager

Claims Specialist

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, analyze coverage and identify any potential coverage issues.
• Establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Ability to handle all aspects of construction defect claims
• Ability to handle all aspects of general liability claims including but not limited to Slip and Falls, Habitational, Risk Transfer, Construction, and New York Labor Law
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers, client counsel and investigative services to resolve the claim while closely with the client.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

General Liability Claims Adjuster – Construction Defect

Sales Operations Manager

• Support the company’s rapid growth by enabling new customer acquisition and conversion
• Build and maintain sophisticated revenue models, conduct staffing and pricing analyses
• Inform contract negotiations and support key strategic business decisions
• Provide hands-on, tactical support in partnership with Reserv’s Business Development team
• Design Salesforce reporting, dashboards, and business development workflows that drive clarity and execution

Sales Operations Lead

Customer Support

• Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels
• Anticipate the customer needs and take action to manage the process to full resolution
• Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims
• Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers
• Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols
• Identify and address customer concerns, complaints, and disputes with empathy and professionalism
• Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions
• Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience
• Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all times

Claims Customer Experience Specialist

Technical Recruiter

• Source and recruit high-quality candidates for Product, Engineering and Data Science roles.
• Conduct phone/video interviews to assess candidates' skills, experience, and fit for the role.
• Ensure efficient and fast scheduling, facilitate communication among all parties, and ensure hiring is within budget.
• Providing strategic partnership to hiring managers, giving market insights, assisting with decision making and driving urgency.
• Manage the applicant tracking system to ensure it is the single source of truth for tracking.
• Create reports on the recruiting process to provide clear insight into the hiring pipeline and actionable insights to improve the pipeline.
• Stay updated with industry trends, recruitment and talent acquisition best practices.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Cargo Claims Adjuster

• Investigate and gather all necessary information and documentation related to claims
• Evaluate liability and damages
• Negotiate and settle claims
• Manage litigation cases related to auto claims disputes
• Maintain electronic files, analyzing defense counsel's performance, and regularly reporting to the Claims Manager
• Collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements

Litigation Claims Examiner

Operations

• Be the principal owner of capacity planning and operational volume forecasting to ensure that we are sufficiently staffed for customer programs while meeting internal productivity and efficiency targets
• Maintain and evolve our claim volume and headcount model (currently Excel-based) to reflect changing business requirements, new initiatives, and company growth.
• Gather, coordinate, and consolidate data from multiple sources and internal teams on a regular basis.
• Prepare forecast outputs and scenario analyses to support regular workforce planning discussions.
• Identify and report discrepancies between projected and actual results and provide insights on utilization, capacity constraints, and risk signals.
• Communicate forecasting results and recommendations to stakeholders, including senior leaders and functional directors, to drive actionable insights and support decision-making.
• Partner with finance to align headcount needs with budgeting and planning cycles.
• Troubleshoot complex spreadsheets and resolve breaks or formula issues quickly and with precision.
• Maintain clear documentation, versioning, and training materials for the forecasting process.
• Train other team members on model functionality and ensure shared understanding of assumptions and outputs

Operations Analyst, Capacity Planning

Product Manager

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches including working with public relations team, executives, and other product management team members
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services
• Support the product function globally

Senior Product Manager

Account Manager

• Develop and maintain a strong and productive relationship with this a key dedicated customer
• Identify opportunities to scale the range of products and services provided to this customer
• Act as a trusted advisor to the customer, understanding their business objectives and providing strategic insights to help them achieve their goals
• Collaborate with internal teams, including Sales, Operations and Technology to ensure the successful delivery of customer objectives and expectations
• Conduct regular account reviews and provide clients with performance reports
• Stay up-to-date on industry trends and developments, sharing insights with internal and external customers
• Handle customer complaints and inquiries, ensuring prompt and satisfactory resolution