Reserv

Manager, Customer Onboarding

Reserv

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • We are hiring a Manager, Customer Onboarding to lead and scale our customer onboarding function at Reserv.
  • This is a player-coach role — you will lead a team of Onboarding Specialists while also managing complex client onboardings directly (especially for large or enterprise accounts).
  • You will own the design and execution of a standardized, repeatable, and value-focused onboarding process that reduces friction, sets clear expectations, and accelerates time-to-value for customers.
  • This is a highly cross-functional role that interfaces with Sales, Claims, Claims Ops, Product, Engineering, Data, and Account Management — and requires someone who can drive both strategic improvements and day-to-day delivery.

Requirements

  • Have 5+ years of experience in onboarding, implementation, management consulting, or external project management (ideally at a TPA, Insurtech, tech-enabled services firm, or SaaS company).
  • Have experience managing a team while also owning projects or clients directly.
  • Have strong project management and process optimization skills.
  • Are proactive, organized, and detail-oriented — and always looking for a better way to do things.
  • Are confident facilitating executive-level discussions, especially around timelines, scope, or trade-offs.
  • Are able to drive engagement and accountability across cross-functional teams
  • Thrive in fast-moving, cross-functional environments and know how to translate ambiguity into structure.
Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprocess optimizationonboardingimplementationmanagement consultingclient managementcross-functional collaborationstrategic improvementsdata analysisSaaS
Soft Skills
proactiveorganizeddetail-orientedfacilitating executive-level discussionsengagementaccountabilityadaptabilitycommunicationleadershipproblem-solving