Claims Manager
Reserv
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs.
- You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs.
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement.
- Align team with client and customer expectations of the claims process.
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues.
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation.
Requirements
- Active insurance adjuster’s license by way of a designated home state, or home state
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementdata analysisprocess improvementloss mitigationinsurance claimsproperty insurancegeneral liabilityauto insurancebodily injury
Soft Skills
leadershipattention to detailintegrityaccountabilitycollaborationcommunication
Certifications
insurance adjuster's licenseCPCUAIC