Customer Care Director – Telecom Sector
Go Echoes
Customer Care Associate, Multilingual
Choco
full-time
Posted on:
Location: 🇫🇷 France
Visit company websiteJob Level
JuniorMid-Level
About the role
- Choco’s mission: enable the global food system to become sustainable by optimizing how food is sold, ordered, distributed, and financed using AI-focused software
- Make every support interaction seamless, human, and empathetic
- Be a trusted point of contact for French customers via chat, email, and WhatsApp
- Collaborate with external agents — coach and support quality in the market
- Troubleshoot confidently and escalate clearly when needed
- Spot patterns in recurring issues and share ideas to fix root causes
- Help adopt new tools and workflows, especially automation and AI
Requirements
- Fluent in French and English (C1+ in both written and spoken)
- 2+ years in customer-facing roles in high-speed, tech-enabled environments
- Excellent communicator — clear, warm, and structured under pressure
- Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
- Curious and tech-adaptable — embraces change and learns tools quickly
- Empathetic and solution-focused — cares about customer outcomes and team impact
