Choco

Customer Care Associate, Multilingual

Choco

full-time

Posted on:

Origin:  • 🇫🇷 France

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Job Level

JuniorMid-Level

About the role

  • Choco’s mission: enable the global food system to become sustainable by optimizing how food is sold, ordered, distributed, and financed using AI-focused software
  • Make every support interaction seamless, human, and empathetic
  • Be a trusted point of contact for French customers via chat, email, and WhatsApp
  • Collaborate with external agents — coach and support quality in the market
  • Troubleshoot confidently and escalate clearly when needed
  • Spot patterns in recurring issues and share ideas to fix root causes
  • Help adopt new tools and workflows, especially automation and AI

Requirements

  • Fluent in French and English (C1+ in both written and spoken)
  • 2+ years in customer-facing roles in high-speed, tech-enabled environments
  • Excellent communicator — clear, warm, and structured under pressure
  • Comfortable managing multiple stakeholders and tools (Intercom, Salesforce, internal systems)
  • Curious and tech-adaptable — embraces change and learns tools quickly
  • Empathetic and solution-focused — cares about customer outcomes and team impact