Conseiller relation client, Bilingue Flamand ou Néerlandais
Santévet
Customer Support Specialist, German Speaking
Aircall
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
Junior
About the role
- Advocate for customers and identify, promote product education, recommend technical solutions
- Guide product users through features and functionalities
- Closely work with the global support team to address technical issues promptly for customer satisfaction
Requirements
- Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
- Fluency in **English & German **is mandatory. Another European languages is a plus
- Excellent written and verbal communication skills
- Familiar with ticketing tools and systems
- An understanding of how CRMs systems work
- Strong understanding of basic computer skills
- Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
- A curiosity to understand and troubleshoot complex customer inquiries
- Strong sense of time management and prioritization of work
- Exhibit uncompromising empathy
- Ability to multi-task across different platforms and forms of communication
- Willingness to work with multiple teams in an international and multilingual remote environment
Benefits
- Competitive salary package & benefits (health coverage, lunch, commute, sports)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSB2Btechnical solutionsbasic computer skillstechnical aptitudetroubleshooting
Soft skills
communication skillsempathytime managementprioritizationmulti-taskingcuriosity
