Aircall

Payroll

• Manage a team of Global HR Specialists
• Establish operational workflows, set standard operating procedures
• Oversee the monthly end-to-end payroll operations executed by your team
• Serve as the authority on global payroll tax laws
• Maintain and optimize our automated HRIS-to-Payroll tech pipeline
• Audit and manage performance SLAs for global payroll providers
• Protect the company’s financial integrity by contributing to statutory audits

Global HR Ops, Payroll Manager

Human Resources

• Partner with leaders & managers to drive HR strategy and initiatives aligned with business goals
• Deliver tailored HR solutions, address employee concerns, maintain a high-performing & talented workforce
• Provide guidance, coaching and support to managers and leadership on all HR related matters, including talent development, employee relations, performance management, change management, compensation, and organizational decisions
• Ensure compliance with diverse global regulations and assist leaders in ensuring compliance
• Support our GTM population spread across Australia, EMEA, and North America
• Manage complex and sensitive employee relations cases, including terminations, in full compliance with labor law to mitigate related risks
• Collaborate with Legal and the Works Council (CSE) on regulated HR processes, including gender equality and employee life cycle management
• Partner with Talent Ops and Legal teams to support workforce planning and HR data reporting

Interim Senior HRBP

Frontend Engineer

• Build and update website pages using our CMS (Storyblok) and frontend framework (Next.js /Vercel stack)
• Translate Figma designs and marketing briefs into pixel-perfect, responsive, and SEO-friendly web experiences
• Collaborate with designers and content managers to execute A/B tests, optimize landing pages, and roll out new content blocks
• Maintain technical hygiene by troubleshooting broken links, form integrations, performance issues, and UX bugs
• Own staging environments and QA all site changes before publishing
• Partner with Growth Engineering and Design to improve load speed, accessibility, and cross-browser compatibility
• Monitor performance using Google Analytics, Hotjar, and other tools to support marketing insights

Website Developer

Account Manager

• Identify, qualify, and engage new potential partners across Italy (distributors, consultants, system integrators, etc.)
• Help partners grow their expertise around Aircall’s product and value proposition
• Strengthen commercial relationships through recurring check-ins, pipeline reviews, and collaborative business planning
• Educate partners around AI-related features, use cases, and product innovation
• Map relevant technology players, industry verticals, and local business communities
• Participate in the creation of joint marketing actions: webinars, events, content, campaigns, customer stories

Sales Partner Manager, Apprenticeship, Italian market

• Develop and manage relationships with key strategic partners
• Identify new partnership opportunities and develop strategies
• Lead and accelerate sales growth
• Provide strategic insights to adapt Aircall’s vision for LATAM
• Collaborate with cross-functional teams to pursue growth opportunities
• Represent Aircall at industry events and conferences
• Develop a deep understanding of the LATAM SMB market

Partner Account Manager

Account Executive

• Own the full sales cycle across the APAC market
• Apply a consultative approach to discovery and demonstration
• Lead product demonstrations that translate AI capability into business outcomes
• Collaborate with Solutions Engineering and Account Management
• Maintain accurate pipeline records and forecasts in Salesforce
• Develop substantive product expertise across Aircall’s platform and AI capabilities
• Incorporate AI tools into your daily workflow

Account Executive – Strategic

• Identify, recruit, and onboard new Channel Partners that align with our strategic objectives.
• Develop and implement effective partner onboarding programs.
• Educate partners on Aircall's products, services, and sales processes.
• Build and maintain strong relationships with key stakeholders within partner organizations.
• Conduct regular business reviews with partners to assess performance.
• Develop and execute joint business plans with partners to achieve revenue targets.
• Provide ongoing sales enablement, training, and support to partners.
• Collaborate with internal sales teams for seamless hand-off and co-selling opportunities.
• Accurately forecast partner sales and provide regular reports on performance.

Strategic Partner Account Manager

Operations

• Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
• Handle complex escalations and take difficult final decisions with direct business impact, ensuring every decision is thoroughly documented and backed by data
• Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
• Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk profiles and flag suspicious onboarding activity
• Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
• Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
• Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts

Senior Fraud Operations Specialist

Performance Marketing

• Lead the planning and execution of paid marketing campaigns across various channels (Google, Bing, LinkedIn, Meta, Reddit, etc.)
• Set campaign objectives, target audience, and achieve budget targets.
• Monitor, analyze, and optimize campaign performance using data from tools like Looker, Google Analytics, HubSpot, and Salesforce.
• Make data-driven decisions to optimize campaigns, drive performance, and maximize Return on Ad Spend (ROAS).
• Stay on top of ad spend and deliver strong ROI while adhering to allocated budgets.
• Own performance reporting from top-of-funnel through lead and pipeline generation, delivering regular readouts to the EMEA/LATAM Sales Director, General Manager, and marketing leadership.
• Conduct root cause analysis on performance trends and translate findings into clear, actionable recommendations for senior stakeholders.
• Collaborate with marketing and sales stakeholders to identify opportunities for growth, experimentation, and optimization.
• Manage purchase orders and forward invoices from ad platforms to the finance team accurately and on time, in compliance with internal policies and vendor agreements.
• Stay current on industry trends and best practices across all ad platforms and channels.

Performance Marketing Manager – EMEA/LATAM

Data Engineer

• Design, build and maintain core data infrastructure pieces that allow Aircall to support our many data use cases.
• Enhance the data stack, lineage monitoring and alerting to prevent incidents and improve data quality.
• Implement best practices for data management, storage and security to ensure data integrity and compliance with regulations.
• Own the core company data pipeline, responsible for converting business needs to efficient & reliable data pipelines.
• Participate in code reviews to ensure code quality and share knowledge.
• Lead efforts to evaluate and integrate new technologies and tools to enhance our data infrastructure.
• Define and manage evolving data models and data schemas. Manage SLA for data sets that power our company metrics.
• Collaborate with applied scientists, data scientists, analysts and other business stakeholders to drive efficiencies for their work, supporting complex data processing, storage and orchestration

Data Engineer/Senior Data Engineer, Data and Science

Full-stack Engineer

• Build AI-powered tools and applications that accelerate Aircall's go-to-market efforts — from lead enrichment and workflow automation to intelligent dashboards and internal assistants.
• Work across the full product lifecycle: prototype, iterate, ship, and maintain production-grade solutions that GTM teams rely on daily.
• Embed with GTM stakeholders (Sales, Marketing, CS, Support, RevOps) to deeply understand their pain points, map workflows, and rapidly prototype solutions.
• Apply LLMs and AI APIs in novel ways to solve real-world GTM workflow problems — automating repetitive tasks, extracting insights from unstructured data, and enabling smarter decision-making.
• Create reusable code libraries, integrations, and MCP servers to enable consumption of AI-powered tooling across the GTM stack (Salesforce, Slack, Outreach, and more).
• Collaborate with the Data & Analytics team to pull customer usage, engagement, and pipeline data and leverage it within your tooling.
• Measure and iterate: deploy solutions, track adoption and impact against pre-defined metrics, and continuously refine based on end-user feedback.
• Write documentation and runbooks for productionized solutions so others can maintain and debug them.

Full Stack Software Engineer – GTM AI Automation

• Participate in requirements analysis to help with providing the right technical and business solutions for our customers
• Have key responsibilities within the design, architecture, and end-to-end delivery of key product features
• Write clean scalable code and test and deploy applications and systems
• Revise, update, refactor, and debug code
• Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
• Involvement in product and platform performance optimization and live site monitoring
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability

Full-Stack Software Engineer, AI

Engineering Manager

• Own the Secure Software Development Lifecycle (SSDLC) from threat modelling through to production deployment.
• Partner with engineering to embed security reviews, static analysis (SAST), dependency scanning (SCA), and secrets detection into CI/CD pipelines.
• Lead the Aircall Bug Bounty and Vulnerability Disclosure Program (VDP), triaging and remediating reports with engineering teams.
• Drive regular penetration testing cycles for web, mobile, and API surfaces; oversee remediation tracking.
• Champion a developer-centric security culture through security champions, training, and tooling that makes the secure path the easy path.
• Define and maintain the security architecture of Aircall's cloud infrastructure (AWS).
• Build and mature Aircall's threat detection capability — SIEM tuning, alert triage playbooks, and investigation workflows.
• Own and continuously improve Aircall's information security management program, aligned to SOC 2 Type II, and applicable data-protection regulations (GDPR, CCPA).