Aircall

Producer

• Create engaging content tailored to native formats across LinkedIn, Instagram, TikTok, YouTube, X, and emerging platforms.
• Stay on top of social and cultural trends to bring fresh, relevant ideas into our content strategy.
• Design and produce baseline creative assets (graphics, social posts, simple animations).
• Shoot, edit, and produce short-form and long-form video optimized for each channel.
• Manage and leverage a variety of creative tools to streamline production and elevate content quality.
• Collaborate closely with the Content & Creative team, as well as cross-functional stakeholders, to deliver content that supports both brand and campaign goals.

Digital Content Producer

Systems Engineer

• Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
• Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
• Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
• Serve as the subject matter expert in system integrations, workflows, and data management.
• Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
• Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
• Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
• Champion data governance and compliance, ensuring system data integrity and security best practices.
• Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.

Staff Business Systems Analyst, Go-to-Market Systems

Support Engineer

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues
• Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution
• Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation
• Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team
• Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements
• Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction

Technical Support Specialist – Telecommunications Specialist

• Join a team as a second point of contact for customers across the globe
• Help solve complex technical and operational questions
• Ensure customers can make and receive phone calls, leverage products/integrations, and grow their business
• Work with multiple teams, such as Success, Engineering, Product, Onboarding, and Sales, to provide service and support
• Monitor customer support metrics to proactively identify trends and recurring issues

Customer Support

• Advocate for customers and identify, promote product education, recommend technical solutions
• Guide product users through features and functionalities
• Closely work with the global support team to address technical issues promptly for customer satisfaction

Customer Support Specialist, German Speaking

iOS Engineer

• Design and build performant, reliable, and user-centric iOS applications using Swift and SwiftUI
• Collaborate closely with product managers, designers, and backend engineers to shape the mobile experience end to end
• Champion quality by writing tests, improving automation, and participating in code reviews
• Stay up-to-date with iOS development ecosystem trends, including AI-powered developer tools, and share knowledge with the team to boost productivity and product quality
• Contribute to architectural decisions and define best practices for engineering at Aircall

Senior iOS Engineer

Frontend Engineer

• Lead end-to-end development of detection logic: from threat modeling and hypothesis to writing, testing, tuning, and deploying detection rules and alerts (across logs, telemetry, host, network, cloud).
• Build detection pipelines, orchestration, triage logic, and automation for alert handling and response (e.g. SOAR, playbooks).
• Conduct threat hunts proactively in corporate and production environments, discovering anomalies and attacker behaviors before they escalate.
• Lead incident response: investigate, contain, remediate, and perform root cause analysis. Drive post-incident reviews and feed lessons learned back into detection strategy.
• Assess and fill gaps in visibility—work with engineering teams to ensure logging, instrumentation, and context are sufficient to detect relevant threats.
• Evolve detection maturity: turn simple signature-based alerts into more advanced behavioral, statistical, ML-driven, and adversary-informed detections, in line with detection engineering maturity models.
• Author and maintain detection documentation, runbooks, alert definitions, tuning guidelines, and metrics.
• Collaborate cross-functionally (Engineering, Product, Fraud, Privacy and Legal) to align detection and response work with product lifecycles and system architecture.
• Be part of on-call rotations or threat-response rotations; escalate, coordinate, and remove blockers during high-severity events.
• Stay up to date on attacker techniques (MITRE ATT&CK, red team reports, threat intel) and propose new detection patterns or responses accordingly.
• Participate in hiring, interview evaluation of Security and Infrastructure engineering candidates, and team growth.

Senior Security Engineer, Detection & Response

Sales Development Rep

• Engage with inbound prospects from Mexico, Colombia, Chile, and other LATAM countries via chat and phone to qualify them for next sales steps
• Gather prospect information and pass qualified leads to Account Executives in the LATAM market
• Collaborate closely with IBERIA/LATAM sales teams to ensure coordinated messaging and handoffs
• Develop consultative sales skills by learning from experienced AEs and gaining exposure to the full sales cycle
• Drive lead generation and support regional sales goals to grow Aircall's presence in LATAM
• Be part of the first employees in Mexico office and contribute directly to building Aircall’s regional presence

Inbound Sales Development Representative

• Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
• React quickly to sales leads via email, phone, and chat communication at a high volume
• Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
• Highlight Aircall product features and business advantages to raise curiosity and interest
• Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce
• Continuously learn and uplevel skills and stay aware of industry trends

Sales Development Representative / Inbound SDR

Product Designer

• Lead end-to-end design vision and execution across product experiences.
• Partner with Product, Engineering, and Leadership to shape strategy and identify roadmap opportunities.
• Deliver elegant, user-centered solutions that balance business goals and technical constraints.
• Conduct research, champion user insights, and advocate for accessibility, inclusivity, and usability.
• Drive design excellence by establishing scalable systems, processes, and guidelines.
• Influence company-wide decision-making as a design thought leader.
• Partner with Marketing/Brand teams to align product design with overall company identity.

Principal Product Designer

Solutions Engineer

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes.
About the Role: We are looking for an outstanding Senior Solutions Engineer to join our GTM team in North America. You are going to be our very first Solutions Engineer that has a primary focus on supporting our customer success function, working alongside the team and our biggest customers.

Senior Solutions Engineer, Post Sales

• Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools.
• With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences.
• With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
• How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
• About the team: As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.
• Hours for this role will be Monday - Friday 9-6 PM EST.

Customer Support Specialist

• Aircall: integrated customer communications and intelligence platform used by 20,000+ companies
• Design, develop, and optimize scalable, high-performance cloud-based solutions for the Integrations team
• Work across the full software development lifecycle: architecture, coding, testing, deployment, and operation
• Collaborate with cross-functional teams to translate requirements into technical solutions
• Mentor junior engineers and participate in code reviews to ensure code quality and share knowledge
• Participate in requirements analysis and product/platform performance optimization and live site monitoring
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability
• Keep security best practices at the forefront of all work

Software Engineer, Integrations and AI

Full-stack Engineer

• Duties: Works closely with cross-functional teams to design, develop and optimize scalable solutions that focus on customer acquisition, engagement and retention.
• Utilizes a data-driven approach to inform decision-making, identify areas of opportunity and measure the impact of initiatives.
• Understand the business context and problems holistically, zooming into specific problems to solve them considering the whole picture.
• Leads projects and initiatives, providing guidance and mentorship to team members and fostering a culture of innovation via operational excellence.
• Builds new products and features from conception to launch, starting from an MVP and thinking in increments instead of striving for perfection from day one.
• Ensures the adoption of best practices in software development, security and technology infrastructure.

Digital Content Producer

Staff Business Systems Analyst, Go-to-Market Systems

Technical Support Specialist – Telecommunications Specialist

Technical Support Specialist – Telecommunications Specialist

Customer Support Specialist, German Speaking

Senior iOS Engineer

Senior iOS Engineer

Senior iOS Engineer

Senior Security Engineer, Detection & Response

Inbound Sales Development Representative

Sales Development Representative / Inbound SDR

Principal Product Designer

Senior Solutions Engineer, Post Sales

Customer Support Specialist

Software Engineer, Integrations and AI

Senior Software Engineer