Customer Engineer – Iberia, Italy

Aircall

Customer Engineer driving technical onboarding and implementation of AI-powered communications platform. Collaborating with customers to maximize their usage and adoption of Aircall.

Posted 7/10/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
Configure integrations and help customers connect Aircall with their existing tech stack.
Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
Monitor customer health and proactively identify opportunities to improve adoption and engagement.
Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.

Requirements

What you’ll need

3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.
Experience implementing SaaS solutions for mid-market or enterprise customers.
Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
Experience working with CRM platforms and business applications.
Excellent troubleshooting and problem-solving skills.
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
Good project management skills and the ability to manage multiple customer implementations simultaneously.
A customer-first mindset with a proactive approach to solving problems.
Fluency in English and Spanish is a must. (Italian is a plus)

Benefits

Comp & perks

Competitive salary package & benefits
Health insurance
Professional development opportunities
Work-life balance support
A cosmopolite & multi-cultural environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIIntegrationsWebhooksCloud ApplicationsSaaS EnvironmentsCRM PlatformsBusiness Applications

Soft Skills

Strong CommunicationProblem-SolvingCustomer-First MindsetProactive ApproachExcellent Troubleshooting