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Aircall

Billing Specialist

Aircall

Customer Support Specialist at Aircall, resolving billing inquiries and assisting customer-facing teams. Join a fast-paced, data-driven environment focused on customer satisfaction.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
  • Assist customer-facing teams with invoicing, subscriptions, and payment management topics
  • Maintain accurate customer account balances
  • Collaborate closely with the Accounts Receivable and Cash Collection teams
  • Build and maintain professional relationships by delivering a world-class billing support experience
  • Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Requirements

What you’ll need
  • Fluency in English and Spanish. French and German are a plus.
  • 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
  • Excellent written and verbal communication skills
  • Experience with ticketing tools and support systems
  • Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
  • Analytical mindset with curiosity to investigate and resolve complex inquiries
  • Strong time management and prioritization skills
  • High level of empathy and customer orientation
  • Ability to multitask across different platforms and communication channels
  • Comfortable working cross-functionally in an international, multilingual, remote environment
  • Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Benefits

Comp & perks
  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching!
  • Unlimited PTO — take the time you need to come to work feeling great!
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Billing SupportPayment ProcessingInvoicingAccount ManagementCustomer Account Balances
Soft Skills
Excellent Communication SkillsTime ManagementCustomer OrientationEmpathyMultitasking