Choco

Customer Support

• Choco’s mission: enable the global food system to become sustainable by optimizing how food is sold, ordered, distributed, and financed using AI-focused software
• Make every support interaction seamless, human, and empathetic
• Be a trusted point of contact for French customers via chat, email, and WhatsApp
• Collaborate with external agents — coach and support quality in the market
• Troubleshoot confidently and escalate clearly when needed
• Spot patterns in recurring issues and share ideas to fix root causes
• Help adopt new tools and workflows, especially automation and AI

Customer Care Associate, Multilingual