Choco

Customer Support

• Own customer issues from first contact through resolution across French and Spanish-speaking markets.
• Build and deliver fast, reliable support workflows used by distributors in day-to-day operations.
• Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly.
• Make decisions that directly impact customer satisfaction, retention, and order flow continuity.
• Improve support quality by identifying patterns in recurring issues and driving root-cause fixes.
• Take responsibility for clear escalation and coordination with internal teams when needed.
• Collaborate with external support agents and internal teams to maintain high-quality service standards.

Customer Care Associate – Multilingual