Customer Support Specialist, German Speaking
Aircall
Customer Experience Specialist – French Speaking
The Flex
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
- Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
- Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
- Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
- Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
- Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.
Requirements
- Fluent in French and English (both written and spoken).
- Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
- Excellent communication and interpersonal skills — you know how to listen and make people feel heard.
- Strong organizational skills and ability to stay composed under pressure.
- Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
- A problem-solving mindset with empathy, patience, and sharp attention to detail.
Benefits
- Earn what you deserve. Competitive compensation + performance-based incentives.
- Live flexibly. Remote-first, results-driven culture — work from anywhere.
- Be part of the revolution. Help us reshape the $4T global rental industry.
- Work with the best. Join a high-performing, supportive international team.
- Grow fast. Real career progression opportunities as we expand globally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingcommunicationinterpersonal skillsorganizational skillsempathypatienceattention to detail
