Customer Support

• Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
• Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
• Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
• Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
• Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
• Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.

Customer Experience Specialist – French Speaking

Customer Support Specialist I

Customer Support Specialist

Customer Care Agent, French/Dutch

Customer Service Engineer, Food Industry

French-Speaking Customer Experience Specialist