Customer Success Operations Manager
Ironclad
Job Level
Senior
About the role
- Ensure that Reprise’s most strategic prospects and customers succeed in deploying Reprise
- Build world-class demo experiences that transform how the largest enterprise software companies go to market
- Combine sales acumen, deep technical knowledge, and Solutions Engineering best practices to deliver compelling solutions
- Report directly to the VP of Solutions & Partnerships and work closely with Sales, Product, Customer Success, and other teams
- Own end-to-end Proof of Concept execution, serving as technical advisor and strategic partner throughout the customer evaluation process
- Unpack customer technical requirements, assess existing platforms, and design optimal solutions leveraging the Reprise platform
- Solve HTML, CSS, Javascript capture challenges; coordinate escalations to Solution Architects and Engineering teams
- Communicate customer and market feedback into actionable product roadmap items
- Strategically expand and retain key customers with virtual and travel opportunities for onsite working sessions
- Evangelize Reprise technology through in-person and virtual events, blogs, and interviews.
Requirements
- 5-10+ years demonstrated success in Solutions Engineering, Sales Engineering, or Solutions Consulting, with proven partnerships across Sales and GTM functions.
- Intermediate web development skills (HTML, CSS, Javascript, web services).
- Bridge business and sales experience with technical web development and application skills
- Experience building and maintaining a demo environment; previous experience using demo automation technology is a plus.
- Skilled at teaching complex concepts simply and concisely, adapting messaging to the audience, and instilling confidence through clear guidance.
- Strong customer-facing communication skills including experience with non-technical personas.
- Listens to customer requirements, whiteboards and proposes solution architectures, and is hands-on with technology to solve business challenges.
- Dedication to teamwork, and getting things done together.
- Ability to adapt to new and dynamic environments - we are a startup.
- Strong interpersonal and presentation skills, with ambition to be recognized as an industry expert globally.
