Customer Success Operations Manager
Ironclad
Job Level
Mid-LevelSenior
About the role
- Optimize and scale the partnership strategy to strengthen and expand the partnership ecosystem
- Develop and manage a structured partner program for recruiting, enablement, and deal support
- Shift partnerships from passive to active to increase partner-driven revenue
- Streamline processes and improve efficiency in collaboration with GTM teams and partners
- Leverage data and insights to refine strategies and maximize partner performance
- Collaborate cross-functionally with sales, marketing, and product teams to align partnership initiatives
Requirements
- 3+ years of experience in partnerships, sales, or account management in a software or tech company, ideally in a startup or growth environment
- Prior exposure to the reseller/distributor space, with experience navigating complex partner ecosystems
- Proven track record of building and executing partnership programs, with history of exceeding targets (100%+ quota achievement)
- Data-driven, proactive, and hands-on approach
- Excellent virtual communication and presentation skills with the ability to build and maintain relationships
- Self-starter mentality with a can-do attitude and an entrepreneurial mindset
- Understanding of common GTM tools (e.g., Salesforce, Outreach.io) and proficiency in Microsoft Office
- Fluency in English (application form asks if fluent)
- Fluency in German (application form asks if fluent)
