Replit

IT Support

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet) and Slack
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Help Desk Technician

Manager

• Evolve the company’s compensation philosophy across cash and equity
• Translate compensation philosophy into clear, scalable decision frameworks
• Design and maintain compensation structures, including leveling alignment, salary bands, and equity frameworks
• Ensure market competitiveness while balancing cost and talent density
• Partner with Finance to align compensation strategy with business and financial goals
• Design and build a scalable compensation engine for offer generation, job leveling and benchmarking, merit and promotion recommendations, and pay equity monitoring
• Encode compensation policies into systems, rules, and workflows
• Partner with People Systems to integrate comp into HRIS, ATS, and equity platforms
• Continuously improve workflows to increase speed, consistency, and decision quality
• Redesign and operate compensation planning processes (merit, promotions, market adjustments)
• Build systems that generate first-pass recommendations for comp decisions
• Establish guardrails for offers, promotions, and exceptions
• Support complex and high-stakes compensation decisions, including executive hiring and retention
• Build and maintain compensation models to support offer strategy, equity scenarios, and workforce cost planning
• Develop analytical frameworks to evaluate market competitiveness, internal equity, and retention risk
• Create dashboards and reporting to provide visibility into compensation trends and system performance
• Design and implement AI-enabled workflows across compensation processes
• Identify opportunities to automate repeatable compensation decisions and augment complex decisions with AI-driven recommendations
• Help evolve the People function toward an AI-native operating model

Senior Compensation Manager

Creative Strategist

• Define and evolve Replit’s brand positioning, narrative, and messaging architecture
• Translate company and product strategy into clear audience frameworks, value propositions, and communication principles
• Establish and maintain the strategic foundation for how Replit is understood across key audiences and markets
• Develop and lead creative briefs that articulate objectives, audience, insight, and strategic direction
• Ensure consistency of positioning and messaging across System, Scale, Story, and Services
• Partner with Strategy, Design, Product, and Marketing to align brand, product, and go-to-market narratives
• Guide the development of campaigns, launches, and key initiatives from a strategic perspective
• Provide direction and feedback on work to ensure it aligns with brand strategy and positioning
• Partner with external agencies on strategy, positioning, and campaign direction
• Identify opportunities to strengthen differentiation, clarity, and relevance in the market
• Drive alignment across stakeholders, ensuring all work ladders up to a coherent brand and business narrative

Brand & Creative Strategy Lead

Engineer

• Maintain and evolve our codebase structure — a complex TypeScript monorepo, Go services, npm packages, and internal Agentic tooling.
• Own the build and test pipelines and optimize them to minimize build times and improve developer iteration speed.
• Drive code generation and type-safe interfaces across service boundaries (e.g., GraphQL, Protocol Buffers, gRPC, OpenAPI).
• Set the standards for code quality using automation tools such as TypeScript, ESLint, Prettier, and Go linters/formatters.
• Streamline development setup and the onboarding experience.
• Work with platform teams to improve deployment processes, infrastructure integrations, and external tooling.
• Keep things fresh and modern in our codebase by adopting and leading migrations to better and faster tools.
• Partner with the AI team on our internal AI platform (which generates >60% of all merged PRs at Replit) to improve the Agent's output and shape strategy around its default stack.
• Help manage dependencies both internal (public and private) and external, including being the face of the company when interfacing with open-source libraries.

Senior DevEx Engineer

• Maintain and evolve our codebase structure — a complex TypeScript monorepo, Go services, npm packages, and internal Agentic tooling.
• Own the build and test pipelines and optimize them to minimize build times and improve developer iteration speed.
• Drive code generation and type-safe interfaces across service boundaries (e.g., GraphQL, Protocol Buffers, gRPC, OpenAPI).
• Set the standards for code quality using automation tools such as TypeScript, ESLint, Prettier, and Go linters/formatters — building custom rules and plugins to enforce Replit-specific requirements.
• Streamline development setup and the onboarding experience.
• Work with platform teams to improve deployment processes, infrastructure integrations, and external tooling.
• Keep things fresh and modern in our codebase by adopting and leading migrations to better and faster tools.
• Partner with the AI team on our internal AI platform (which generates >60% of all merged PRs at Replit) to improve the Agent's output and shape strategy around its default stack.
• Help manage dependencies both internal (public and private) and external, including being the face of the company when interfacing with open-source libraries (e.g., sponsorships, upstream contributions).

Staff DevEx Engineer

Account Manager

• Own and develop Replit's GSI Channel program strategy, building on the momentum of our Accenture partnership to recruit, enable, and scale additional GSI relationships (e.g., Deloitte, Cognizant, Infosys, Wipro, TCS, and others).
• Serve as the primary relationship owner for key GSI partners, developing joint go-to-market plans, co-sell motions, and solution frameworks that drive pipeline and revenue.
• Build and manage the partner enablement program, including training, certifications, and technical resources that equip GSI teams to position and deliver Replit-powered solutions to their enterprise clients.
• Collaborate closely with Replit's Enterprise Sales team to identify and pursue co-sell opportunities, aligning GSI capabilities with customer needs for AI-driven software development.
• Develop joint solution offerings with GSI partners that combine Replit's platform with partner delivery capabilities, targeting use cases in application modernization, developer productivity, and AI transformation.
• Define and track partnership KPIs, including partner-sourced and partner-influenced pipeline, revenue, certifications, and customer outcomes. Regularly report progress to leadership.
• Represent Replit at partner events, industry conferences, and executive briefings to deepen relationships and expand our partner ecosystem.
• Negotiate partnership agreements, including commercial terms, co-marketing commitments, and joint investment plans.

Partnerships Lead, GSIs

Security Operations

• Manage intake from bug bounty platforms (HackerOne preferred), customer reports, automated scanners, pentest reports, and coordinated disclosure channels.
• Independently validate, reproduce, severity-score, and document findings.
• Identify duplicates and maintain a clean vulnerability records pipeline.
• Assess relevance and exploitability using OWASP, cloud misconfiguration patterns, and identity/authentication/authorization risks (Oauth, OIDC).
• Work with Engineering, SecOps, IT, SRE, and Cloud Security to confirm product impact and drive remediation.
• Provide detailed reproduction steps, proof-of-concepts, and technical analyses.
• Track SLAs, remediation progress, regression testing, and systemic improvements.
• Support SOC 2, ISO 27001, and pentest evidence needs as part of vulnerability lifecycle governance.
• Design and evolve the bug bounty program, including scope, rules, and reward structures.
• Manage platform selection, private vs. public launches, and community engagement.
• Communicate clearly with researchers, provide clarifications, and handle feedback or disputes.
• Determine reward payouts, bonus decisions, and recognition for top contributors.
• Lead the coordinated vulnerability disclosure process for internal and external findings.
• Negotiate disclosure timelines with researchers and partners.
• Coordinate CVE assignments and publications, and prepare customer/public advisories.

Product Security Engineer – PSIRT

Full-stack Engineer

• Build high-throughput backend applications and services, like streaming chat between user and agent.
• Design a collaborative "Multiplayer Computer" that lets humans and AI agents work together on shared shells, filesystems, and state—conflict-free and in real time.
• Develop infrastructure (frontend & backend) that empowers product engineers to rapidly ship delightful user experiences.
• Design and build durable, well-crafted interfaces between the Agent and internal systems, as well as external agentic systems (MCP)

Staff Software Engineer, Agent Platform

Customer Support

• Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contribute to and maintain the Support’s Team's Knowledge Base
• Partner with Engineering and other internal teams to resolve complex billing escalations
• Help shape and refine support processes as the team and product continue to grow

Support Specialist

• Collaborate closely with a team of designers, mobile and UX engineers to streamline the mobile app towards AI-first creation.
• Introduce new features that make creation on mobile easier and faster.
• Improve the quality and observability of the app.
• Proactively identify what our software creators need to make building on mobile delightful.

Software Engineer, Mobile

Support Engineer

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• Lead customer-facing communications during outages or incidents.
• Identify recurring issues and collaborate internally to reduce time-to-resolution.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.
• Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
• Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Premium Support Engineer – Weekend Shift

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• Lead customer-facing communications during outages or incidents.
• Identify recurring issues and collaborate internally to reduce time-to-resolution.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.
• Partner with Engineering, Product, Sales, and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
• Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.

Premium Support Engineer

• Build and lead a regional team of Premium Support Engineers, setting the standard for technical depth, speed, and customer experience.
• Operate as a player-coach, directly handling complex cases and escalations while mentoring your team and driving operational excellence.
• Own the end-to-end Premium Support experience across both high-volume Pro users and high-touch Enterprise customers.
• Oversee daily operations of the Premium Support queue, ensuring SLAs (response, update, resolution) are consistently met or exceeded across varying customer tiers.
• Serve as the escalation lead for critical or sensitive issues, coordinating closely with Product and Engineering to drive rapid resolution.
• Lead incident communication for Premium customers, ensuring updates are clear, timely, and build trust under pressure.
• Build and refine processes, playbooks, and tooling that enable scalable, high-quality Premium Support in a fast-evolving environment.
• Partner with Sales and Customer teams to align on customer expectations, onboarding, and ongoing support experience for Enterprise accounts.
• Identify trends across Premium users (Pro and Enterprise) and drive systemic improvements to product, tooling, and support workflows.
• Define and track key performance metrics (SLA adherence, CSAT, time to resolution, escalation volume), and provide insights to leadership.
• Recruit, develop, and mentor a high-performing team, fostering a culture of ownership, technical curiosity, and adaptability.

Chief of Staff

• Act as a trusted advisor to the CEO and exec team — elevate insights, prep leadership for key decisions, and when needed serve as a stand-in
• Proactively resolve problems before they reach the CEO — you see around corners and close gaps
• Coordinate the CEOs network to accelerate go-to-market including in international markets like MENA where there is existing regional expertise and existing strong relationships
• DRI decisions that span Product, Eng, Finance, and GTM — surface risks and disagreements early, drive alignment where org structure creates friction
• Develop integrated views of product economics, market dynamics, and business performance that no single function owns
• Use AI, automation, and agent workflows to scale your impact: analysis synthesis, scenario modeling, status aggregation, operational monitoring
• Support the CEO's most important cross-functional initiatives — competitive positioning, pricing strategy, product economics, strategic planning — from scoping through decision

Help Desk Technician

Senior Compensation Manager

Brand & Creative Strategy Lead

Senior DevEx Engineer

Staff DevEx Engineer

Partnerships Lead, GSIs

Product Security Engineer – PSIRT

Staff Software Engineer, Agent Platform

Support Specialist

Software Engineer, Mobile

Premium Support Engineer – Weekend Shift

Premium Support Engineer – Weekend Shift

Premium Support Engineer

Premium Support Engineer

Chief of Staff – CEO