Enterprise Account Manager

Replit

Enterprise Account Manager driving customer success and client retention at Replit, a rapidly growing software creation platform enabling applications using natural language. Exceptional opportunity for knowledgeable candidates in SaaS and technical sales.

Posted 6/6/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for your assigned customer portfolio, ensuring high satisfaction and retention
Champion customer success by helping businesses realize the transformative potential of AI-powered software creation
Lead onboarding programs that accelerate customer time-to-value and platform adoption
Guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools
Execute renewal processes with a focus on expansion and long-term partnership development
Maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot)
Gather and communicate valuable customer feedback, championing their interests within Replit
Optimize customers' use of the Replit platform through ongoing training, support, and strategic guidance

Requirements

What you’ll need

3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
Proven track record of meeting or exceeding renewal and expansion revenue targets
Experience managing customer relationships from onboarding through renewal and expansion
Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
Ability to quickly learn and articulate the value of new technologies to diverse customer segments
Strong problem-solving skills and consultative approach to customer challenges
Self-motivated with excellent time management and organizational skills for managing multiple accounts
Passion for technology and staying current with industry trends, particularly AI and automation
Experience with or strong interest in AI is a plus
Comfort with data analysis to drive customer success metrics and identify growth opportunities

Benefits

Comp & perks

Competitive Salary & Equity
401(k) Program with a 4% match (*US Only*)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (*In-Office Only*)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (*In-Office Only*)
Quarterly Team Gatherings
In Office Amenities (*In-Office Only*)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successenterprise account managementtechnical salesrenewal processesdata analysisAIautomation

Soft Skills

communication skillsproblem-solvingconsultative approachself-motivatedtime managementorganizational skills