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Tech Stack
Tools & technologiesJavaScriptPythonSwift
About the role
Key responsibilities & impact- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
Requirements
What you’ll need- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
Benefits
Comp & perks- Competitive Salary & Equity
- 401(k) Program with a 4% match (*US Only*)
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Flexible Time Off (FTO) + Holidays
- Commuter Benefits (*In-Office Only*)
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement (*In-Office Only*)
- Quarterly Team Gatherings
- In Office Amenities (*In-Office Only*)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debuggingJavaScriptPythontechnical supportsystems engineeringautomationdocumentation
Soft Skills
communicationempathyproactive mindsetownershiptime managementproblem-solving