Senior Strategy and Operations Manager
Pinterest
SQLTableau
Senior Global Product Operations Manager
Remofirst
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
SQLTableau
About the role
- Own the bridge between product, data, and operations; design scalable processes and define and manage metrics
- Define and manage KPIs, dashboards, and reporting frameworks that measure product adoption, operational efficiency, and customer success
- Turn customer and operations insights into clear product priorities and process improvements
- Automate and optimize onboarding, payroll, compliance, and support workflows to ensure scalability across global markets
- Partner with Product Managers to launch and measure new features and products, from requirements through to adoption tracking
- Lead cross-functional projects that require alignment across operations, product, and engineering
- Act as the metrics champion, ensuring the organization knows what to measure, why it matters, and how to improve
- Leverage tools like Zendesk, Jira, Notion, HubSpot, and BI platforms (Looker/Tableau, SQL) to streamline processes and increase visibility
- Document workflows, product changes, and best practices for both internal and external stakeholders
Requirements
- 5+ years in Product Operations, Business Operations, or BI/Data-focused roles within SaaS or tech (HRTech, FinTech, or B2B SaaS is a strong plus)
- Strong analytical and technical background, with experience using BI tools and working directly with data (SQL, dashboards, reporting)
- Proven ability to automate and improve processes at scale
- Experience managing cross-functional projects and driving measurable impact
- Excellent communication skills: you can translate complex data into simple, actionable insights
- Comfortable operating in a fast-paced, global, remote-first startup with changing priorities
- Passion for metrics, scalable systems, and building productized operations
