Product Operations

• Own the bridge between product, data, and operations; design scalable processes and define and manage metrics
• Define and manage KPIs, dashboards, and reporting frameworks that measure product adoption, operational efficiency, and customer success
• Turn customer and operations insights into clear product priorities and process improvements
• Automate and optimize onboarding, payroll, compliance, and support workflows to ensure scalability across global markets
• Partner with Product Managers to launch and measure new features and products, from requirements through to adoption tracking
• Lead cross-functional projects that require alignment across operations, product, and engineering
• Act as the metrics champion, ensuring the organization knows what to measure, why it matters, and how to improve
• Leverage tools like Zendesk, Jira, Notion, HubSpot, and BI platforms (Looker/Tableau, SQL) to streamline processes and increase visibility
• Document workflows, product changes, and best practices for both internal and external stakeholders

Senior Global Product Operations Manager

Product Operations Manager

Director – Programmes and Product Operations

Product Operations Specialist

Senior Product Operations Associate

Product Operations