RELX

Analyst

• Manage a working queue to meet productivity, accuracy, and SLA targets.
• Perform credentialing reviews based on the specific request type and apply complex, documented policies and procedures accurately.
• Respond to inquiries from internal departments and external customers regarding application status.
• Communicate with applicants and customers via phone and email to gather required documentation and provide final credentialing decisions.
• Use multiple systems, tools, and verification products to confirm credentialing standards are met.
• Make accurate final “pass” or “fail” decisions based on regulatory and policy requirements.
• Document all findings, actions, and communications in the credentialing system (MBS‑ECT) for FTC, vendor/provider, audit, and data retention purposes.
• Maintain high-quality communication using clear, concise, and customer‑appropriate language.
• Attend quarterly policy and procedure training sessions, as well as annual refresher training, applying frequent updates (40–45 per year) to daily work.
• Ensure all credentialing decisions adhere to legal and regulatory requirements and reflect the approved interpretations outlined in the Credentialing Manual.

Customer Due Diligence Analyst

Data Analyst

• Investigate: Conduct in-depth reviews of complex fraud cases to identify trends and actionable insights, making clear recommendations on how our customers can use your findings to build trust and mitigate risks.
• Analytics: Use your SQL and Python skills to increase our customers’ fraud capture while reducing false positives, conducting offline analysis of customer data to expose patterns and tune rules.
• Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the ThreatMetrix® decision engine.
• Consulting mindset: Apply effective questioning skills to quickly understand the business and fraud requirements of our customers, no matter their industry.
• Share best practices with fraud managers, risk analysts and project managers for combating persistent and emerging security threats.
• Customer focus: Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat.
• Presentation: Use your strong attention to detail and ability to craft a story through data, delivering industry-leading presentations for external and executive audiences with non-technical backgrounds
• Learn: Never stop developing your extensive knowledge of cybercrime and become a true SME – account takeover, scams, social engineering, Card Not Present (CNP) fraud, money laundering and mule fraud etc.
• Support: Continually disseminate your fraud expertise across the Data Science & Analytics team to support the growth of the team as a whole
• Innovate: Propose and support research that deepens our understanding of the most complex fraud risks. Stay ahead of the industry by continuously thinking of new ways to apply our tools and solutions to customer problems such as romance scams and unwitting money mules. Inspire the team to think outside the box.
• Collaborate: Collaborate with ThreatMetrix teams including Products, Engineering, Sales and other Professional Services colleagues to continually redefine best practices.

Senior Fraud Data Analyst

Data Scientist

• Collaborate with Legal and AI Data Science teams to address challenges in content protection and compliance.
• Analyze third-party AI models and applications for potential unauthorized use of Elsevier content.
• Support the development and evaluation of AI models for detecting copyright infringements and compliance risks.
• Assist the legal team in preparing technical documentation for compliance cases.
• Analyze datasets, identify patterns, and communicate findings clearly to stakeholders.
• Document issues and suggest improvements to systems and processes.
• Learn best practices and advanced methodologies from experienced team members.

Data Scientist Intern

Artificial Intelligence

• As a Prompt Engineer you will design new conversational AI experiences or enhance existing ones, focusing on improving the interaction patterns between users and conversational AI agents.
• Optimizing conversational agent responses to meet user expectations for length and information presentation
• Using behavioral science principles to design mechanisms that nudge user behavior toward better outcomes.
• Prototyping conversational experiences and validate them with users to help communicate concepts before they are developed
• Tracking performance of Conversational AI agents using qualitative and quantitative data.
• Turn insights into opportunities to improve the experience.
• Working closely with Product Managers and Data Scientists to optimize large language models in an agile development environment.
• Driving the creation and take ownership of Elsevier’s Conversational AI design Framework, documenting standards, processes and methods
• Be an advocate for the Conversational AI Design community of practice and communicate the value of Conversational AI Design to stakeholders

AI Prompt Engineer

Attorney

• Own product features and lead project execution
• Gather, evaluate, and understand customer use cases
• Create and deliver AI-enabled product features
• Lead and mentor team members
• Develop go-to-market launch plans
• Drive end-to-end life-cycle components

Legal Product Manager II

Content Marketing Manager

• Develop and maintain a 12-month rolling editorial calendar in coordination with global communications and business segments.
• Create content strategies that ensure impactful and resonant brand messaging.
• Optimize content for efficiency and return on investment using performance data.
• Establish a center of excellence for writing standards and guidelines.
• Develop tools and training to support consistent writing quality across the organization.

Editorial Planning & Content Strategy Director

Solutions Engineer

• owning the post‑sale customer relationship
• leading onboarding to ensure customer value
• developing success plans and defining customer goals
• monitoring customer health and addressing risks
• delivering regular business reviews
• advocating for user needs and championing feedback
• partnering with Account Managers for coordinated strategy
• providing insights and strategic recommendations

Solutions Consultant – CounselLink

• Conduct legal research and provide solutions to customers via Live Support chat.
• Maintain confidentiality and the sensitivity of information from customer conversations.
• Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
• Understand customer pain points and provide an effortless customer experience.
• Use scripted messages appropriately and timely.
• Create meaningful connections with customers and offer additional products or services when applicable.

Legal Research Intern

Project Manager

• Manages all aspects of complex to highly complex projects from original concept through completion
• Defines project scope, develops schedules and budget, and identifies resource requirements, deliverables and timeframes for completion
• Acts as the single point of contact for its team and coordinates activities with internal/external groups
• Manages multiple concurrent projects and coordinates activities of several project teams
• Develop reports, analytics, and assessment tools to evaluate performance and improvement opportunities.
• Responsible for raising and maintaining awareness of all project issues and risks and working with appropriate personnel to develop solutions.
• Implement and manage project changes and interventions to achieve project outputs.
• Drive continuous process improvement in assigned areas of the business.
• Owns complex projects or workstreams by designing AI-augmented delivery models that improve predictability, speed, and decision quality.
• Actively manages dependencies, trade-offs, and risks while coaching junior PMs.

Software Engineer

• Act as a primary point of contact for attorneys, engaging mainly via telephone to clarify system requirements and resolve queries related to document formats and configuration standards within Lexis®Convey.
• Manage and maintain VAT configuration variations across regional account specifications, ensuring accurate setup and compliance for different offices (e.g. Cape Town vs Johannesburg).
• Develop, maintain, and update installation templates, including account templates, letterheads, and GhostFill templates, to support consistent and efficient system deployments.
• Ensure all user-facing legal documents—such as bonds, transfers, and consents—are consistently formatted, professionally presented, and aligned with firm and system standards.
• Design, build, and maintain operational and management reports, report models, and classic reports within Lexis®Convey to support business and client reporting requirements.
• Perform functional testing and troubleshooting to identify, diagnose, and resolve configuration or document-related issues prior to and post‑implementation.
• Support the business with reasonable ad hoc projects, contributing to continuous improvement initiatives and cross‑functional operational needs as required.

Document Developer

• Design, develop, and maintain automated documents in alignment with defined business requirements.
• Build and configure documents using GhostDraft, incorporating required logic, rules, and data‑driven functionality.
• Implement and manage dynamic content, variables, and data integrations within automated documents.
• Review and analyse existing documents to evaluate quality, efficiency, usability, and regulatory or business compliance.
• Ensure document accuracy, consistency, and adherence to established standards and best practices.
• Provide ongoing support for document maintenance, updates, and version control.
• Contribute to ad hoc projects and initiatives as required to support business needs.

Document Analyst – LDA

• Assurer le suivi et la coordination des ouvrages qui lui sont confiés, disponibles en ligne et en format imprimé;
• Effectuer le suivi des auteurs pour obtenir la remise des manuscrits et des mises à jour selon les échéanciers fixés;
• Recruter de nouveaux auteurs et assurer le remplacement des auteurs qui se désistent;
• Participer activement au développement de nouveaux ouvrages, notamment en identifiant et recrutant des auteurs et en évaluant les projets soumis;
• Évaluer la viabilité financière des nouveaux projets de publication pour déterminer s’ils doivent être poursuivis;
• Participer au processus éditorial et à la publication des manuscrits de langue française;
• Établir et maintenir de bonnes relations avec la communauté juridique, y compris les praticiens, les universitaires, les membres de la magistrature, les bibliothécaires et d'autres partenaires externes;
• Travailler en collaboration avec les équipes Marketing et Ventes pour développer des stratégies de mise en marché;
• Contribuer à divers projets de traduction;
• Agir à titre de personne-ressource auprès des auteurs et des membres de nos différentes équipes.

Legal Editor – Éditeur Juridique

Manager

• Own and lead engagement strategy for a portfolio of strategic and enterprise-level customers, acting as the senior escalation point post-implementation
• Build and maintain strong executive relationships, positioning LexisNexis Risk Solutions as a trusted advisor and strategic partner
• Define and drive multi-year customer roadmaps, aligning business objectives with LexisNexis Risk Solutions capabilities
• Lead, mentor and develop a team of Engagement Managers, providing coaching, performance feedback and career development support
• Establish best practices, engagement frameworks and delivery standards across the team
• Support resource planning, prioritization and capacity management across accounts
• Demonstrate deep expertise across fraud, identity and risk management, applying industry best practices to customer use cases
• Guide the development and execution of fraud strategies, solution customization and complex functional configurations
• Provide strategic oversight on solution adoption, optimization and value realization
• Partner with Sales, Pre-Sales, Product and Marketing teams to shape account strategy, influence roadmap priorities and support growth initiatives
• Act as a senior SME and industry liaison, contributing thought leadership, customer insights and domain expertise to internal and external initiatives

Lead Engagement Manager

Technical Account Manager

• Manage the full commercial lifecycle for Interfolio solutions, including new business development, renewals, and account expansion
• Build and maintain long‑term relationships with universities and research organisations, acting as a trusted commercial partner
• Use a consultative, value‑based sales approach to understand customer needs and position Interfolio solutions appropriately
• Work closely with Solution Engineers and cross‑functional teams to support solution demonstrations, proposals, and complex sales cycles
• Navigate public‑sector and higher‑education procurement processes, including multi‑stakeholder decision environments
• Maintain accurate pipeline management, forecasting, and reporting using CRM tools
• Represent Interfolio at customer meetings, events, and conferences across Europe as required

Customer Due Diligence Analyst

Senior Fraud Data Analyst

Customer Due Diligence Analyst

Data Scientist Intern

AI Prompt Engineer

Legal Product Manager II

Editorial Planning & Content Strategy Director

Solutions Consultant – CounselLink

Legal Research Intern

Project Manager

Document Developer

Document Analyst – LDA

Legal Editor – Éditeur Juridique

Lead Engagement Manager

Solutions Account Manager