RELX

DevOps Engineer

• Deliver cloud-native solutions and patterns that are highly elastic.
• Empower stakeholders and reduce toil through self-service pipelines.
• Mentor your team in solving deep technical issues, advanced cloud infrastructure topics, and complex coding problems.
• Set an example of methodical, systematic task execution for your team.
• Work with project managers and stakeholders to provide status and reporting.
• Act as an ambassador to other teams, finding common ground and defining clear agreements.
• Drive projects to schedule.
• Perform code reviews with an eye toward rigor and best practice.
• Apply continuous process improving techniques across the operation.
• Automate everything. You will ensure that everything is IAC, and that your team’s infra can be rebuilt from the ground up without relying on manual configurations or the Azure/AWS Portal.

Site Reliability Engineering Lead

Customer Success Manager

• Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
• Translating the needs/goals of key stakeholders into a Customer Success plan
• Organizing, documenting, and refining customer data throughout the partnership
• Managing and taking point on issues, as the customer advocate
• Using teaching skills that support customer onboarding plans
• Conducting training with elevated customer product value driven conversations
• Providing customer with high-level service and develops innovative solutions to meet customers' business needs

Enterprise Customer Success Manager, Nursing Health Education

Content Marketing Manager

• Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth.
• Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications.
• Establish governance, controls, and escalation paths to reduce research integrity and fraud risk.
• Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals.
• Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement.
• Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control.
• Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization.
• Lead change management, documentation, training, and adoption of new workflows and controls across teams.
• Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors.

Head of Content Process

Capture Manager

• Drive new business revenue through managing team engagement
• Conduct monthly coaching sessions and quarterly business reviews
• Support key customer sales opportunities
• Develop and maintain solution account plans
• Establish strong relationships with critical client executives

Senior Director, Capture Management – Government Sales

• Own the post-sale customer relationship, acting as the primary point of contact and strategic advisor.
• Lead onboarding, ensuring customers achieve early and sustained value.
• Develop and execute success plans, defining customer goals, value milestones, and measurable outcomes.
• Monitor customer health (usage, adoption, engagement, NPS), proactively addressing risks and driving retention.
• Deliver regular business reviews aligned to customer priorities, performance, and value delivery.
• Champion customer feedback, advocating for user needs and influencing product and service improvements.
• Partner with Account Managers to ensure seamless handovers, coordinated account strategy, and renewal alignment.
• Work with Product, Marketing, and other cross-functional teams to deliver an integrated customer experience.
• Surface and progress growth opportunities with Account Managers by identifying unmet needs and growth potential.
• Provide account insights, risk assessments, and strategic recommendations to the Regional Manager, Customer Success (RMCS).
• Contribute to customer advocacy initiatives including case studies, references, and user engagement programs.
• Maintain accurate customer documentation and activities in CRM and CS systems (e.g., Salesforce).
• Track and report metrics including adoption trends, renewal likelihood, and growth signals across the portfolio.
• Execute standardized customer success playbooks and contribute to the ongoing enhancement of CS processes.
• Identify workflow improvements to strengthen team efficiency and elevate the overall customer experience.

AI Engineer

• Design, develop, and maintain generative AI services and reusable components using mostly Python and a little bit of Java.
• Define and promote best practices in engineering, including scalability, observability, testing, and CI/CD.
• Contribute to system designs spanning multiple services and modules, aligning with architectural best practices.
• Collaborate with product, platform, and research teams to translate AI prototypes into production-ready capabilities.
• Work within a Kubernetes (EKS) environment to deploy scalable, containerized applications.
• Contribute to the resolution of complex technical challenges across distributed systems.
• Mentor less-senior developers on engineering principles, GenAI patterns, and platform development.
• Participate in code reviews, architecture sessions, and cross-team initiatives to ensure quality and maintainability.
• Stay informed of the latest developments in generative AI and advocate for responsible integration into product ecosystems.

Senior Software Engineer – AI Engineering

• Drive new business revenue through managing SA and CM team engagement
• Conduct monthly coaching sessions with SA and CM reps
• Support key customer sales opportunities
• Develop close plans for critical deals
• Paint strategic roadmap to increase customer value

Account Manager

• Initiating and answering inbound and/or outbound sales contact directly from/to prospective and/or existing customers
• Accepting orders, closing sales, maintaining customer records, and completing required documentation
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce
• Developing new accounts and/or expanding existing accounts within assigned agencies or geographic territories
• Maintaining a thorough understanding of government procurement procedures and guidelines to ensure that the organization's sales initiatives are fully compliant
• Regularly reviewing pipeline opportunities and providing updates in Salesforce
• Work towards an individual sales quota; may have a target earnings bonus or sales incentive opportunity
• Informing customers of new product/service introductions and prices
• Following up on leads with a sense of urgency and provide timely updates to Salesforce
• Maintaining a general understanding and knowledge of our solutions
• Conducting regular onsite and virtual appointments with strategic executives and business partners
• Continuing to build knowledge of business, financials, products/services, the market, or account needs
• Maintaining communication with the Sales Director and other internal stakeholders
• Attending industry conferences and events and represent our company, as required

Data Scientist

• Rigorously investigating, evaluating, interpreting, and delivering data-driven findings from relevant and diverse data sources.
• Preparing and delivering timely and actionable tactical analysis products tailored to the needs of the customer mission.
• Transforming and analyzing raw data into actionable findings, and communicating through charts, maps, timelines, and infographics to visualize complex relationships and big data sets in a user-friendly and easy-to-understand format to support operational decision making or criminal prosecution.
• Learning, applying, and maintaining relevant subject matter expertise in one or more technical areas in support of customer missions, through analytic work, operational tactics, data handling, methodology development, command briefings, and training and consultation.
• Rapidly responding to changing circumstances requiring flexibility, time-management, and the ability to function under shifting priorities while keeping track of ongoing requirements and deadlines.
• Communicating and collaborating on analysis with both internal and external analytic colleagues and with operational customers, in person or remotely, and interacting effectively with command-level and senior leadership.

Senior Data Scientist

Support Engineer

• Interpreting contracts within projects to Provide setup and billing support for all Risk products we provide.
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back-office support.
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
• Compiling data, verify pricing, compute fees and charges contract for billing purposes.
• Implementing all Fulfillment related requests in outlined workflow & processes.
• Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
• Troubleshooting any billing/invoicing/account set up related inquiries.
• Performing all other duties as assigned.

Account Support Analyst

Full-stack Engineer

• Design, develop, test, and maintain scalable web applications using React on the frontend and Node.js/Express.js on the backend.
• Translate product requirements into well-architected, maintainable code and robust APIs.
• Implement linting, automated tests (unit/integration), and ensure code quality through reviews and best practices.
• Collaborate in an Agile/Scrum environment: participate in standups, sprints planning, backlog grooming, and demos.
• Contribute to CI/CD pipelines and release processes; work with Jenkins to build, test, and deploy features.
• Write and maintain comprehensive documentation, including code comments, README updates, and API specs.
• Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes.
• Mentor junior engineers and share knowledge to uplift the team’s skills and coding standards.
• Collaborate with QA to define and implement test strategies and acceptance criteria.

Senior Software Engineer

• Performs complex research, design, and software development assignments within a software functional area or product line
• Provides input into project plans, estimates, schedules, technical design, and development methodology for cross-functional software products
• Designs and develops software solutions across multiple systems, applications, and services
• Analyzes business and technical requirements and builds secure and maintainable solutions
• Supports system integrations, troubleshoots complex issues, and contributes to long-term improvements
• Mentors junior team members, participates in code reviews, and works closely with Agile teams and business stakeholders
• Translates user or customer needs into practical technical solutions

Project Manager

• Lead and manage complex customer engagements and project initiatives across cross-functional teams
• Drive project planning, milestone management, dependency tracking, issue resolution, and delivery execution throughout the project lifecycle
• Build and maintain project schedules, action logs, risk registers, governance documentation, and executive-ready status reporting artifacts
• Drive cross-functional execution and alignment across Engineering, Product Management, Testing, Operations, Legal, Sales, and customer stakeholders to ensure successful delivery outcomes
• Lead customer communications, governance discussions, delivery reviews, and project status meetings
• Manage stakeholder expectations through proactive communication, issue escalation, and consistent follow-through
• Identify risks, blockers, and dependencies proactively while driving accountability and resolution across teams
• Lead scope management and change control efforts while ensuring alignment to contractual obligations and business objectives
• Communicate project health, delivery status, risks, financial impacts, dependencies, and key decisions to leadership and customer stakeholders
• Ensure compliance with organizational, contractual, and regulatory requirements throughout all project phases
• Drive operational improvements and contribute to PMO delivery best practices and process optimization efforts
• Operate effectively in fast-moving environments where priorities, timelines, and requirements may evolve

• Lead and manage highly complex projects and strategic initiatives across multiple portfolios and cross-functional teams.
• Drive integrated project planning, milestone management, resource coordination, dependency tracking, risk mitigation, and executive-level status reporting.
• Build and maintain project schedules, roadmaps, risk registers, action tracking, dependency management, and governance documentation.
• Provide concise, executive-level communication regarding project progress, risks, decisions, financial impacts, dependencies, and required actions.
• Coordinate and negotiate resource assignments with Engineering Resource Managers and communicate capacity and delivery impacts across stakeholders.
• Ensure alignment between contractual obligations, scope management, compliance requirements, customer expectations, and technical delivery teams.
• Lead cross-functional collaboration across Product, Engineering, Testing, Operations, Legal, Market Planning, Sales, and customer stakeholders.
• Manage client communications, executive stakeholder engagement, escalations, and expectation management throughout all project phases.
• Oversee all phases of the product development and implementation lifecycle, from initiation through deployment and operational transition.
• Identify delivery risks proactively and drive accountability across teams to ensure timely resolution and successful outcomes.
• Support operational optimization and continuous improvement efforts across project delivery, governance, reporting, and execution practices.
• Apply structured delivery methodologies, including Agile and hybrid approaches, based on project, customer, and organizational needs.
• Operate effectively within fast-moving environments where priorities, requirements, and timelines may evolve.

Site Reliability Engineering Lead

Enterprise Customer Success Manager, Nursing Health Education

Head of Content Process

Senior Director, Capture Management – Government Sales

Customer Success Manager

Senior Software Engineer – AI Engineering

Senior Director, Capture Management – Government Sales

Account Manager

Senior Data Scientist

Account Support Analyst

Senior Software Engineer

Senior Software Engineer

Project Manager

Senior Project Manager

Project Manager