Enterprise Customer Success Manager, Nursing Health Education

RELX

Enterprise Customer Success Manager focusing on developing partnerships for customer success. Collaborates on account strategies to ensure product value and customer engagement.

Posted 6/2/2026full-timeAlabama, Florida, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $98,600 per yearWebsite

About the role

Key responsibilities & impact

Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
Translating the needs/goals of key stakeholders into a Customer Success plan
Organizing, documenting, and refining customer data throughout the partnership
Managing and taking point on issues, as the customer advocate
Using teaching skills that support customer onboarding plans
Conducting training with elevated customer product value driven conversations
Providing customer with high-level service and develops innovative solutions to meet customers' business needs

Requirements

What you’ll need

Possess prior customer success experience
Be organized with exceptional time management skills and professional agility
Have relational intelligence and strategic thinking ability
Be a team player with a demonstrated high level of collaboration
Have a strategic problem-solving mindset
Be able to effectively prioritize tasks and see them through to completion
Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)

Benefits

Comp & perks

country specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success experiencecustomer onboardingtrainingstrategic problem-solvingdata organizationcustomer advocacy

Soft Skills

time managementprofessional agilityrelational intelligencestrategic thinkingcollaborationprioritizationcommunication