RELX

Consultant

• 顧客要件のヒアリングおよび課題の把握
• 顧客ニーズに基づいたソリューション提案・設計
• プロジェクトの計画・推進および関係者の調整
• プレセールスから導入後までの顧客対応
• データサイエンス分野(ケミインフォマティクス/バイオインフォマティクス等)の知見を活用した支援

Consultant, R&D Solutions

Product Manager

• Develops and builds awareness of key customer needs, as relayed by others.
• Participates in customer discovery activities with the product team and gives input for solutions.
• Helps others to deliver on existing customer commitments.
• Regularly reads competitive announcements and events.
• Seeks out data in partnership with others to support decisions.
• Demonstrates ability to review data from predefined dashboards and shares with team members for decision making.
• Understands key metrics for their feature area and major influencers of these metrics.
• With clear direction participates in go to market launch plans and activities.
• Develops an understanding of how the product is marketed to customers.
• Participates in select customer events.
• Distributes information to sales and marketing to educate on product issues.
• Demonstrates an understanding of the customer experience, and the components of a good product.
• Writes clear and concise product requirements that meet guidelines in a timely and effective manner.
• Recommends and plans use of feature functionality.
• Develops an understanding of, and executes defined product strategy.
• Proactively asks questions about strategy and goals.
• Learns the company technology stack at a high level, for his/her feature area.
• Ability to write detailed technical user stories and present to internal stakeholders.
• Learns about technologies to assist day-to-day tasks.

Associate Product Manager

Account Manager

• Achieving both new business acquisition and renewal targets for assigned accounts and sectors within designated markets, ensuring consistent revenue growth on a monthly, quarterly and annual basis.
• Planning and execute targeted sales campaigns and detailed account plans to achieve objectives, maximize revenue growth, and build strong, long-term client relationships.
• Quickly developing a deep understanding of Cirium’s products, services, and solutions, and effectively communicate their value and benefits to clients and prospects aligned to identified Pain.
• Maintaining regular communication with both prospects and existing customers to gain a thorough understanding of their business goals, challenges, and opportunities.
• Using a consultative sales approach to offer right-fit solutions that align with customer needs, ensuring high levels of satisfaction and long-term relationships.
• Building strong relationships with internal teams across Cirium, including product, marketing, Consultancy and customer success, to develop and deliver customized solutions that meet specific client requirements.
• Actively contributing to team success by sharing best practices, sales strategies, and market insights across the sales team to enhance overall performance and efficiency.
• Continuously monitoring developments and trends within the aviation and travel industries to identify emerging opportunities and challenges.
• Actively engaging, support and create structures/platforms for network development within the industry (including customer to customer interactions).

Business Development Rep

• Identify and qualify new business opportunities in target markets, verticals, or segments.
• Develop and manage a robust pipeline of leads and prospects.
• Perform market research and analysis to uncover trends, customer needs, and competitor activity.
• Cultivate relationships with key stakeholders, prospects, and industry influencers.
• Lead proposal development, pitch presentations, and negotiations for new business.
• Collaborate with internal teams (Product, Marketing, Sales Engineering) to tailor solutions and close deals.
• Contribute to go-to-market strategies and campaign development based on client insights.
• Offer feedback on product-market fit and emerging client demands.
• Represent the company at industry events, networking functions, and trade shows.
• Track and report on pipeline status, revenue forecasts, and market developments.
• Maintain detailed records of interactions and opportunities in the CRM system (e.g., Salesforce, HubSpot).
• Meet or exceed quarterly and annual revenue targets.

Business Development Manager

Sales

• Drive overall penetration in the Clinical Solutions and EHE segment
• Identify, prioritize and pursue global expansion opportunities for existing products, building go-to-market plans for CKS (for medical schools) and CKP (for hospitals)
• Develop overall sales strategy in collaboration with sales management and segment commercial leadership
• Partner with Product and Marketing to develop and execute the go-to-market plan
• Lead pricing initiatives for the Clinical Solutions and EHE sales team, coordinating with pricing authority to achieve quota
• Develop creative programs and new growth opportunities
• Ensure go-to-market processes are robust and that effective controls are in place
• Manage the strategic planning process for Clinical Solutions and EHE
• Recruit the right talent, develop and manage teams, and plan succession

Sales Regional Manager

Account Executive

• Identifying key contacts and decision makers within a customer organization and develops exceptional relationships with those contacts.
• Creating and implementing Account Plans within the prospective accounts.
• Driving new business opportunities to exceed quota and annual sales targets.
• Collaborating effectively with all internal stakeholders including Product Management, Marketing, Operations, and Implementation.
• Providing accurate reporting and forecasting of sales. Keeping current records and building account profiles by updating account and contact information and managing account data in our CRM.
• Promoting, driving, and delivering on any promotional product strategies.
• Performing effective product demonstrations remotely through Zoom or other technology-based applications.

Health System Sales Representative

Full-stack Engineer

• Providing technical leadership for the Search Experience team, guiding design and implementation of shared search and retrieval systems.
• Owning the technical delivery of search platform initiatives, ensuring solutions meet requirements for scalability, relevance, reliability, and maintainability.
• Leading our shared search platform — expanding content search and improving relevance through vector and lexical search techniques.
• Designing and developing scalable search services, data processing workflows, and microservices using technologies such as Elasticsearch, Spark, and Airflow.
• Writing clean, modular, and testable code in Python and/or Java, aligned with architecture guidelines and engineering standards.
• Leading design discussions, code reviews, and architecture sessions to ensure software quality and maintainability.
• Mentoring and supporting engineers through pairing, code reviews, and technical coaching.
• Proactively identifying technical risks, dependencies, and bottlenecks, and drive them to resolution.
• Contributing to cross-team alignment, ensuring the search platform integrates cleanly with broader product and AI ecosystems.

Software Engineering Lead

Customer Support

• Respond to customer inquiries in a timely and professional manner
• Educate customers on agency-specific requirements, including documentation, identification, and processing timelines
• Assist customers with placing and managing orders for vital records and related services
• Troubleshoot and resolve customer concerns, including order issues, payment questions, and service delays
• Collaborate with team members and support partners to resolve complex issues
• Contribute to process improvements and knowledge sharing to enhance the overall customer experience

Customer Service

Learning and Development

• Support the planning, development, implementation, and evaluation of accredited CPD activities aligned to identified practice gaps and educational needs.
• Define target audiences, learning objectives, and expected outcomes to improve clinician performance, patient outcomes, and system effectiveness.
• Develop and review measurable, outcomes-based learning objectives tied to practice gaps and educational goals.
• Ensure content is evidence-based, clinically relevant, balanced, and incorporates adult learning principles and engagement strategies.
• Maintain compliance with accreditation standards, policies, and joint provider ship/interprofessional CE requirements.
• Manage disclosure processes, identify and mitigate financial conflicts, and ensure separation from commercial influence.
• Review materials for bias, accuracy, and completeness, including accreditation statements, disclosures, and learner requirements.
• Collaborate with faculty, SMEs, and planning committees; provide guidance on CME expectations, timelines, and content alignment.
• Oversee activity operations, including evaluations, learner assessments, reporting, documentation, and continuous improvement initiatives.

Activity Planner – Continuing Professional Development

Marketing

• Lead the development and execution of marketing strategies that support LeapSpace’s content partner ecosystem.
• Work cross-functionally with Product, Global Communications, Legal, Sales, and Marketing teams to operationalize partner-related messaging, support partner awareness and co-marketing initiatives, and enable customer-facing teams to confidently communicate the value of content partnerships.
• Serve as a central coordination point between Product and commercial teams, ensuring partner-related marketing activities are strategically aligned, contractually compliant, and commercially effective.

Manager, Partner Marketing

Customer Success Manager

• Own the post-sale customer relationship, acting as the primary point of contact and strategic advisor.
• Lead onboarding, ensuring customers achieve early and sustained value.
• Develop and execute success plans, defining customer goals, value milestones, and measurable outcomes.
• Monitor customer health (usage, adoption, engagement, NPS), proactively addressing risks and driving retention.
• Deliver regular business reviews aligned to customer priorities, performance, and value delivery.
• Champion customer feedback, advocating for user needs and influencing product and service improvements.
• Partner with Account Managers to ensure seamless handovers, coordinated account strategy, and renewal alignment.
• Work with Product, Marketing, and other cross-functional teams to deliver an integrated customer experience.
• Surface and progress growth opportunities with Account Managers by identifying unmet needs and growth potential.
• Provide account insights, risk assessments, and strategic recommendations to the Regional Manager, Customer Success (RMCS).
• Contribute to customer advocacy initiatives including case studies, references, and user engagement programs.
• Maintain accurate customer documentation and activities in CRM and CS systems (e.g., Salesforce).
• Track and report metrics including adoption trends, renewal likelihood, and growth signals across the portfolio.
• Execute standardized customer success playbooks and contribute to the ongoing enhancement of CS processes.
• Identify workflow improvements to strengthen team efficiency and elevate the overall customer experience.

Manager

• Optimize onboarding plans for new MDRs and provide direct coaching to continuously improve their skills.
• Collaborate with Sales Enablement to ensure training is current and relevant to our offerings and buying groups.
• Manage team capacity and support ongoing development to retain top-performing MDRs.
• Establish certification and achievement milestones to formally recognize competence.
• Lead and support an international team of 7 MDRs, fostering authentic connections with prospects and encouraging innovative approaches.
• Develop best-in-class communication strategies and prospecting techniques in partnership with marketing and sales.
• Analyze engagement cadences and messaging for continuous improvement.
• Inspire engagement through creative tactics, including contests and team competitions.
• Maintain a playbook of processes and best practices to ensure team efficiency.
• Model effective leadership and communication, setting the standard for "what good looks like."
• Establish KPIs to measure and improve MDR performance in opportunity identification, validation, and qualification.
• Create a feedback loop with marketing, sales, and portfolio leadership to share insights and optimize go-to-market strategies.
• Partner with sales and marketing operations on reporting, segmentation, and tool integrations.
• Identify and recommend improvements in process, efficiency, and productivity.
• Ensure accurate reporting in Salesforce and manage all demand management-related SLAs.
• Plan and forecast team capacity to align with business needs.

Market Development Manager

Business Analyst

• Gather and analyze business requirements and translate them into user stories, functional specifications, and wireframes
• Develop system specifications, process flows, and conversion strategies
• Document data-driven workflows, including inputs, calculation logic, assumptions, exceptions, and outputs
• Support validation of system outputs by comparing results against source data, documented rules, and expected outcomes
• Partner with UI/UX specialists to create detailed wireframes for complex workflows and user journeys
• Create clear technical and functional user documentation
• Analyze existing systems to identify and document process improvements and best practices
• Collaborate with remote development teams, internal IT, and business stakeholders to ensure requirements are met

Business Analyst III

• Collaborate with the sales and implementation team on account strategy for assigned customers.
• Provide exceptional customer engagement to ensure customers maximize the value of our digital product.
• Learn and discover the needs/goals of administrators, faculty, and students of partnership accounts.
• Translate the needs/goals of key stakeholders into a Customer Success plan.
• Organize, document, and refine customer data throughout the partnership.
• Manage and take point on issues as the customer advocate.
• Conduct training focused on elevated customer product value driven conversations.
• Develop innovative solutions to meet customers' business needs.

Enterprise Customer Success Manager – Nursing Health Education

• Build and maintain strong, trusted relationships with customers to support their long-term success
• Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
• Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
• Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
• Support account growth by surfacing potential opportunities and contributing to renewal planning
• Share customer perspectives internally to help inform product and content enhancements
• Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
• Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives