RELX

Customer Success Manager

• Develop and manage client portfolios to ensure satisfaction and retention.
• Drive business growth and profitability by maximising customer value.
• Analyse customer data to improve customer experience and engagement.
• Conduct product demonstrations and training sessions.
• Enhance onboarding processes to streamline customer adoption.
• Act as a liaison between clients and internal teams to resolve issues effectively.
• Manage and proactively address customer feedback and requests.
• Minimise customer churn by implementing proactive success strategies.

Client Success Manager

Business Development Rep

• Manage all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients.
• Identify and execute on upsell and cross-sell opportunities in collaboration with the Client Engagement Manager.
• Handle customer queries from the automated renewal process, addressing cancellation and downsell requests effectively to retain clients.
• Manage customer conversations when they request to speak to a representative rather than selecting a renewal option through the self-service portal.
• Follow up on marketing leads from existing customers to explore potential growth opportunities.
• Follow up with customers who engage with in-app offers.
• Leverage data insights and recommendation engines to prioritize efforts on customers with the highest growth potential and to understand common subscription patterns among similar customers.
• Uncapped Commission Structure will be a reward for meeting and exceeding the growth and retention targets set for the territory, in addition to the opportunity for Quarterly Sprint Incentives.

Account Development Manager

Human Resources

• Provide day-to-day guidance, coaching, and support to management and colleagues regarding employee relations issues
• Review and ensure that actions and decisions are appropriate, equitable, and compliant with policy and legislation in France
• Provide consultation and coaching to People Leaders on employee behaviour and performance concerns
• Guide and assist with the development and delivery of appropriate feedback or corrective actions
• Maintain relevant documentation and records in line with legal and company requirements
• Ensure thorough investigations and documentation

Employee Relations Business Partner

Full-stack Engineer

• Lead technical design and implementation of shared AI services and components
• Drive the delivery of platform initiatives, ensuring solutions are scalable, reliable, secure, and maintainable
• Design, build, and maintain backend services and APIs, primarily in Python (with some Java)
• Translate architecture into clear implementation plans and iterative delivery approaches
• Partner with cross-functional teams to turn AI prototypes into production-ready capabilities
• Promote engineering best practices, including code quality, testing, CI/CD, and observability
• Provide constructive design and code reviews
• Mentor and support engineers through pairing, coaching, and feedback
• Contribute to deployment and operational stability of AI services in a Kubernetes (EKS) environment
• Identify and address technical risks, dependencies, and bottlenecks
• Ensure smooth integration of AI Platform services across the broader product ecosystem

Software Engineering Lead

Security Engineer

• Planning, organizing, and executing enterprise-wide information and security initiatives
• Delivering long-term improvements impacting organizational goals focusing on risk management and cybersecurity defenses
• Driving information, cyber and infrastructure security awareness and governance deep into the organization
• Collaborating with Business & Technology units with enterprise cybersecurity programs
• Managing the oversight of technical risk assessments, like vulnerability scanning and penetration testing
• Leading, monitoring and managing security projects; providing expert guidance on security matters for IT projects
• Defining information and infrastructure security utilizing a risk-based approach
• Developing and reporting cyber security metric scorecards to reflect the level of adoption and compliance to security policies/standards
• Managing oversight of vulnerability remediation and residual risks
• Evaluating and designing the implementation of new or updated information security hardware or software

Senior Director, Security

Operations

• Be a trusted advisor and consultant to the Sales Leadership Team by understanding global business and operational needs.
• You will be responsible for consolidating insights and recommendations in order to influence strategic plans while ensuring alignment across all regions.
• Execute on prioritized projects and initiatives for the global Sales leaders by identifying opportunities for high business impact; documenting business requirements and current state operational processes; validating and refining potential solutions through data analysis and stakeholder feedback; and delivering on the appropriate course of action.
• Lead collaborative, cross-functional projects and project teams with the broader Sales leadership team to negotiate stakeholder buy-in, keep initiatives on track, and report on status to leadership.
• Hold and be accountable to ensure deadlines and quality of deliverables meet/exceed expectations.
• Lead in the development and design of Sales supporting processes to align to business needs as well as to Sales operations process standards; champion the adoption and roll-out of Sales enablement activities.
• Work closely with internal teams to prioritize technology requests from the Sales organization and drive successful adoption of existing and new tools.
• Influence and partner with the Data Services Operations team by sharing feedback, requirements and best practices to ensure efficient operation of the Sales organization.
• Utilize deep Sales operations expertise to partner on key focus areas such as Go-To-Market, business and Sales operations planning, coverage optimization, demand management, pipeline and forecasting, and performance management.

Sales Operations, Business Partner

• Leading the design and implementation of a policy- and standards-driven cybersecurity governance program supported by GRC tooling
• Establishing and maturing a data governance and protection program across the full data lifecycle
• Defining and enforcing data classification, labeling, and handling requirements
• Establishing and maintaining enterprise security governance structures, roles, and accountability
• Serving as a trusted advisor to business and technology stakeholders on governance, risk, and compliance matters
• Driving identification, escalation, and resolution of cybersecurity GRC risks and issues
• Supporting and maintaining cybersecurity compliance certifications and initiatives

Senior Cybersecurity Governance and Compliance Analyst

Machine Learning Engineer

• ML & LLM Engineering, Search and Recommendation Engines
• Automate and orchestrate machine learning workflows across major cloud and AI platforms (AWS, Azure, Databricks, and foundation model APIs such as OpenAI)
• Maintain and version model registries and artifact stores to ensure reproducibility and governance
• Develop and manage CI /CD for ML, including automated data validation, model testing, and deployment.
• Implement ML Engineering solutions using popular MLOps platforms such as AWS SageMaker, MLflow, Azure ML.
• End-to-end custom SageMaker pipelines for recommendation systems.
• Design and implement the engineering components of GAR+RAG systems (e.g., query interpretation and reflection, chunking, embeddings, hybrid retrieval, semantic search), manage prompt libraries, guardrails and structured output for LLMs hosted on Bedrock/SageMaker or self-hosted
• Design and implement ML pipelines that utilize Elasticsearch/OpenSearch/Solr, vector DBs, and graph DBs
• Build evaluation pipelines: offline IR metrics (e.g., NDCG, MAP, MRR), LLM quality metrics (e.g., faithfulness, grounding), and A/B testing.
• Optimize infrastructure costs through monitoring, scaling strategies, and efficient resource utilization
• Stay current with the latest GAI research, NLP and RAG and apply the state-of-the-art in our experiments and systems
• Partner with Subject-Matter Experts, Product Managers, Data Scientists and Responsible AI experts to translate business problems into cutting edge data science solutions
• Collaborate and interface with Operations Engineers who deploy and run production infrastructure.

Senior MLOps Engineer

Content Manager

• Write and develop high-quality content including blog posts, social media, website copy, whitepapers, video scripts, and podcasts.
• Create and optimize content for SEO (Search Engine Optimization), AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization).
• Collaborate with the Graphic Designer and Demand Generation Team to support integrated campaign activity.
• Work with the Portfolio Marketing Team to regularly update web content reflecting new product features and developments.
• Collaborate with Content team, manage freelancers and external agencies as needed.
• Identify customer needs and content gaps, recommending new topics and formats.
• Research and produce a regular stream of topical, creative, and engaging content for multi-channel use.
• Own and continuously improve our end-to-end marketing content creation and publishing processes.
• Use AI-powered tools for content ideation, generation, optimisation, and performance analysis.
• Manage and maintain content within WordPress and ensure consistency and governance.
• Meet tight deadlines while maintaining top-quality output.
• Contribute to the measurement and reporting of content KPIs.

Marketing Content Manager

• Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
• Guide faculty through varying customer journeys
• Provide proactive outreach and support
• Respond effectively to inbound customer inquiries and concerns
• Monitor produce usage to identify intervention opportunities
• Identify churn risks and upsell opportunities for sales team
• Serve as a product expert by staying up to date on product offerings
• Document faculty interactions and market feedback

Customer Success Manager, Nursing Health Education

Attorney

• Gather, evaluate, and deeply understand customer use cases to inform product decisions.
• Develop and execute a product vision and strategy, ensuring alignment with customer needs and business objectives.
• Define, prioritize, and manage the product roadmap, balancing long-term innovation with near-term delivery.
• Partner with engineering, UX, and data science teams to drive product development, ensuring an intuitive and effective user experience.
• Work closely with legal professionals, law firms, and corporate legal departments to validate product enhancements.
• Lead go-to-market strategies, collaborating with sales and marketing teams to drive product adoption and revenue growth.
• Monitor key product metrics, conduct A/B testing, and iterate based on feedback and data-driven insights.
• Develop clear go-to-market launch plans through coordinated development with external, customer-facing teams.
• Drive key end-to-end lifecycle components, from planning to release.
• Stay informed on industry trends, competitive landscape, and legal technology advancements to ensure LexisNexis remains at the forefront of innovation.

Senior Legal Product Manager

• Leading the design and implementation of a policy- and standards-driven cybersecurity governance program supported by GRC tooling
• Establishing and maturing a data governance and protection program across the full data lifecycle
• Defining and enforcing data classification, labeling, and handling requirements, including controls to prevent inappropriate data sharing
• Establishing and maintaining enterprise security governance structures, roles, and accountability
• Serving as a trusted advisor to business and technology stakeholders on governance, risk, and compliance matters
• Driving identification, escalation, and resolution of cybersecurity GRC risks and issues
• Supporting and maintaining cybersecurity compliance certifications and initiatives (e.g., ISO, PCI, HIPAA)
• Producing metrics, KPIs, and executive-level reporting to support risk-based decision making

Implementation Specialist

• Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing.
• Fulfills orders, including order entry, administration and shipping.
• Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes.
• Develops capacity plans to support build-to-stock and/or build-to-order environments.
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
• Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog.
• Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Assist in on the job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operations.

Agency Implementation Specialist

Analyst

• Processing of applications submitted by the Sales or Fulfilment/On-Boarding Teams in ECT.
• Conduct credentialing of applications and/or change requests following established credentialing procedures.
• Analyze organizational credentials, including but not limited to: Initial review of application to verify all required sections are completed; and Ensure appropriate documents for requested access are attached and are accurate / current (ie: business licenses, articles of incorporation, leasing and utility documents, client licenses etc.).
• Contacting customers via the phone or email depending on the business requirement/s.
• Attaching necessary research and documentations to justify the direction of the applications based on the approved third-party tools.
• Providing appropriate documentation/notation in the ECT per regulatory/credentialing compliance.

Customer Due Diligence Analyst

Software Engineer

• Define and deliver the engineering strategy and multi-year technology roadmap in partnership with the SVP AL&F Solutions and the CTO.
• Lead the design, development, and operation of scalable, cloud-based, customer-facing SaaS platforms with advanced data and AI capabilities
• Ensure predictable, high-quality delivery of complex software solutions using Agile and hybrid delivery models across globally distributed teams.
• Drive platform standardisation, reuse of shared capabilities, and effective management of technical debt to improve speed to market and efficiency.
• Establish strong engineering governance, metrics, and quality standards to ensure security, resilience, and regulatory compliance.
• Partner closely with product management, UX, customer success, and implementation teams to deliver a high-quality end-to-end customer experience.
• Build, lead, and develop a global engineering organisation of approximately 120 colleagues, fostering an inclusive and high-performance culture.
• Develop engineering leadership capability, talent pipelines, and succession plans to support long-term growth.
• Operate effectively within a complex matrix, influencing senior stakeholders and translating technical complexity into clear business outcomes.
• Act as an escalation point for critical delivery, operational, and technical issues across the portfolio.
• Support build, buy, or partner decisions through technical assessment, due diligence, and post-acquisition integration.

Client Success Manager

Account Development Manager

Employee Relations Business Partner

Software Engineering Lead

Senior Director, Security

Sales Operations, Business Partner

Senior Cybersecurity Governance and Compliance Analyst

Senior MLOps Engineer

Marketing Content Manager

Customer Success Manager, Nursing Health Education

Senior Legal Product Manager

Senior Cybersecurity Governance and Compliance Analyst

Agency Implementation Specialist

Customer Due Diligence Analyst

VP Engineering – Academic Leaders & Funders Solutions