RELX

DevOps Engineer

• Design, build, and operate highly available, scalable systems in AWS
• Write, maintain, and review Terraform to provision and manage infrastructure
• Own and improve monitoring, alerting, and observability using Grafana, Pingdom, and Uptrends
• Participate in a rotating on-call schedule, responding to production incidents and driving issues to resolution
• Lead incident response, root cause analysis, and post-incident reviews with a focus on prevention and automation
• Define and manage SLOs, SLIs, and error budgets
• Build and improve CI/CD pipelines and operational workflows using Azure DevOps and GitHub
• Work directly with application teams to improve reliability, performance, and deployability
• Automate manual operational tasks to reduce toil
• Maintain clear, actionable runbooks and documentation in Confluence
• Track work, incidents, and operational improvements using Jira and ServiceNow
• Mentor other engineers and help set SRE standards and best practices

Senior Site Reliability Engineer

Artificial Intelligence

• Maintain and improve the Knowledge Base (KB) by creating, reviewing, and standardizing content for accuracy, clarity, and consistency.
• Collaborate with cross-functional teams to align knowledge strategies and key performance indicators.
• Analyze data and customer feedback to identify trends and opportunities for improvement.
• Curate and validate AI-generated content, ensuring compliance with data privacy, governance, and ethical standards.
• Support AI optimization tasks such as data cleaning, content tagging, classification, and fact-checking for model training.
• Lead a capstone project related to evaluating and implementing drive to web strategies across relevant products, and consuming Knowledge Management data, that could lead to query reduction and Customer Satisfaction.
• Promote responsible AI practices and foster a self-help community through knowledge sharing and process innovation.

Knowledge & AI Optimization Intern

Product Manager

• Build a strong understanding of customer needs through regular engagement, research, and data, and use these insights to inform priorities.
• Use data from multiple sources (customer, market, usage, and revenue) to make informed product decisions and trade‑offs.
• Own and deliver one or more product features, contributing to discovery, planning, development, and continuous improvement.
• Collaborate with cross‑functional teams to solve customer problems while meeting business goals.
• Support go‑to‑market activities by clearly communicating requirements, timelines, milestones, and outcomes to stakeholders.
• Present product progress and outcomes to internal and external stakeholders in clear, accessible ways.
• Monitor market and competitive trends to inform product improvements and future direction.
• Manage day‑to‑day product issues independently, escalating when appropriate.

Product Manager II

Manager

• Support the delivery of consulting projects for academic and government organisations developing 4th Generation University strategies
• Gather and analyse information using desk research, surveys, and data analysis to generate clear, accurate insights
• Apply analytical frameworks and tools to explore challenges, test ideas, and identify opportunities
• Prepare clear presentations, reports, and visual materials that communicate findings and support recommendations
• Work closely with senior consultants to respond to client needs and build positive working relationships
• Support meetings and workshops by preparing materials, coordinating inputs, and capturing actions
• Contribute to proposals and tender responses under the guidance of senior team members
• Develop and manage project plans, timelines, and shared resources to support efficient delivery

• Working within our DevOps squad to ensure the reliability, scalability, performance and security of our platform and products
• Identifying improvements to common tasks and self-service modules to allow teams to move at pace across the SDLC
• Designing, building, and maintaining cost effective cloud environments for our organisation
• Collaborating with central platform teams to support the on-boarding of products to our platforms
• Seeking out and implementing efficiencies to erase toil to allow more focus more on project work and lasting improvements
• Acting as a senior escalation point for internal and external customers to provide support for production issues

DevOps Engineer IV

Data Scientist

• Contribute to data science projects across multiple business areas
• Design and build analytical solutions, including data processing, statistical analysis, and machine learning
• Explore new datasets and identify practical, high‑value use cases
• Work collaboratively with technology, product, and data engineering teams to deliver reliable, production‑ready solutions
• Communicate analytical findings clearly to both technical and non‑technical stakeholders
• Support project planning, including requirements, timelines, and delivery
• Help improve analytics platforms and cloud‑based workflows, including testing and migration activities
• Use a combination of open‑source and proprietary tools to develop solutions
• Share knowledge and support the development of colleagues through mentoring and collaboration
• Travel occasionally between the UK and Ireland for meetings or workshops, where required

Senior Data Scientist

Client Partner

• Meeting/exceeding monthly and annual sales goals.
• Identifying, target and maximize revenue/growth opportunities.
• Developing strong relationships with key customer contacts and decision makers.
• Taking responsibility for the overall health/status of the customer relationship.
• Providing customer feedback to internal partners regarding product or content issues.
• Negotiating contracts.
• Demonstrating an in-depth understanding of LexisNexis products, content and solutions, including competitive differentiators and our value proposition.

Telephonic Client Manager, Print, Government

Attorney

• Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.
• Leading tailored demonstrations, training sessions, and workshops to drive adoption and utilization of LexisNexis workflows and other ecosystem solutions.
• Identifying opportunities to expand LexisNexis' ecosystem footprint at existing clients in partnership with Client Managers.
• Collaborating with Account Executive to demonstrate the value of LexisNexis AI solutions to prospective customers.
• Collecting client feedback on LexisNexis solutions, including existing issues and desired new features and functionality, and relaying the feedback as actionable insights to product and dev teams.

Legal Architect – Corporate Legal

• Own and manage all renewal activity for assigned AMLAW, Small Law, and Academic accounts
• Execute proactive account plans designed to secure renewals, mitigate risk, and drive long-term retention
• Lead renewal conversations, pricing discussions, and contract negotiations in coordination with internal stakeholders
• Identify expansion opportunities including additional seats, practice group adoption, and cross-campus deployment
• Increase platform usage and engagement across assigned accounts through proactive outreach and strategic touchpoints
• Develop adoption plans tailored to practice areas such as corporate, securities, capital markets, M&A, and governance
• Deliver customized training sessions, workshops, and webinars to drive deeper platform utilization
• Monitor account health metrics and usage trends to identify both risk and opportunity
• Develop and promote programs that highlight SEC trends, transactional market insights, and drafting best practices using Intelligize
• Conduct on-site and virtual presentations for attorneys, knowledge management teams, and academic faculty
• Support academic accounts with classroom demonstrations and research instruction
• Partner with marketing and product teams to align educational content with current regulatory and transactional trends
• Build trusted relationships with key stakeholders including practice group leaders, securities partners, KM directors, librarians, deans, faculty, and firm administrators
• Navigate complex law firm structures and academic institutions to expand influence and increase subscription value
• Serve as a strategic advisor to clients on leveraging market data and precedent analytics to support client work
• Maintain accurate pipeline, renewal forecasts, and account activity within Salesforce
• Leverage sales enablement tools (e.g., Gong, Seismic, Outreach) to drive engagement strategy
• Provide structured client feedback to Product and Leadership teams to inform roadmap and market positioning
• Collaborate cross-functionally with Sales, Product, Marketing, and Customer Success teams to maximize client lifetime value

Legal Field Client Manager

Content Marketing Manager

• Perform basic and advance trouble shooting and answers content and process questions within the team and others within the organization.
• Prepare, proof read and update Official Reports print publications for quality and completeness before release to customers.
• Prepare, proof read and update Shepard's print products for quality and completeness before release to customers.
• Participate in intra/inter team discussions regarding work processes and policies that help in process improvement of online and offline products.
• Perform basic and advance/complex processes and database content maintenance for jurisdictions within the Official Reports teams.
• Apply applicable Official Reports print tagging to prepare incoming documents for the Official print process.
• Apply jurisdictional specific style manual rules when proof reading Official Reports publications.
• Apply core/advanced editorial policies, processes and database content maintenance for online and offline products including: XML editor and XML tags, cite recognition and validation, case names/Title rules, cite addition and pagination in multiple jurisdictions.
• Consistently meet production and quality standards.
• Work effectively with team members and other diverse groups within the organization.
• Assist manager and lead to drive continuous improvement within team and organization.
• Prioritize and manage workload efficiently with minimal direction.
• Evaluate and resolve basic data issues.
• Additional tasks and projects as assigned.

Content Analyst

Customer Success Manager

• Review existing processes and continue to iterate and implement a customer success strategy focused on CSM contributions to value realization, renewals, and growth
• Advance the organization toward a tech-enabled, solutions-focused model inspired by best practices in the technology industry
• Evolve the current structure into a mature, scalable operating model for a global Customer Success organization
• Serve as a thought partner to the SVP and senior leadership, contributing to the long-term roadmap for Customer Success at Elsevier
• Lead and inspire a high-performing team of regional leaders and their organizations; provide mentorship, performance management, and professional growth paths
• Foster a strong culture of accountability, innovation, and customer-centricity
• Partner with Sales, Marketing and Product leaders to drive engagement strategies that reduce churn, increase renewal rates, and expand customer footprint
• Ensure teams build strategic relationships with institutional customers, functioning as trusted advisors to product champions, senior academic and government stakeholders
• Drive customer advocacy, NPS, and customer health metrics through data-informed decision-making and proactive engagement strategies
• Lead and contribute to cross-functional initiatives in CSM enablement, Operations, Success Planning, and Customer Impact Management
• Champion the development of tooling, dashboards, and processes to measure customer success outcomes globally
• Use metrics, analytics, and feedback loops to continuously refine engagement strategy and customer experience across regions.

Vice President, Customer Success

• curate, enhance, and expand authoritative US legal analysis by partnering with expert authors and leveraging AI‑enabled editorial tools
• combine sharp legal insight with strong project and relationship management skills
• maintain productive long‑term relationships with authors
• track legislative, regulatory, and case‑law developments
• manage portfolio delivery plans
• provide substantive and structural updates and/or edits
• partner with Product Managers/Content Strategy/Segment
• support Marketing, Sales, and Customer Success with subject‑matter expertise
• leverage generative and agentic AI, automation, and data to support streamlining of content development and editorial processes

Legal Editor – Practice Area Content

• research, develop, and refine long‑form content including white papers, reports, articles, video scripts, and infographics.
• collaborate with Segment and Solution Marketing, Creative Services, Digital Acquisition, Customer Engagement, and Field Marketing teams to produce content that is accurate, compelling, and aligned with strategic goals.
• write, edit, and produce clear, engaging content including video scripts aligned with brand, editorial, and accessibility guidelines.
• develop audience‑focused materials for digital awareness and engagement campaigns.
• translate complex concepts into accessible, engaging narratives.
• partner with internal teams to ensure consistency in messaging and accuracy in content.
• manage multiple projects and deliver high‑quality work on schedule.

Senior Manager, Content Marketing

• Lead the development of sophisticated financial models to forecast benefits costs, savings, and return on investment (ROI).
• Conduct scenario and sensitivity analyses to evaluate changes in plan design, vendor contracts, and utilization trends.
• Build clear, data‑driven business cases that inform executive decision‑making and long‑term benefits strategy.
• Partner closely with Finance and HR leaders to align benefits investments with broader corporate financial goals.
• Deliver actionable insights and concise recommendations tailored to senior stakeholders and non‑technical audiences.
• Apply predictive analytics and machine learning techniques to anticipate trends in benefits utilization, engagement, and cost drivers.
• Own and evolve benefits dashboards and data warehouses, ensuring accuracy, scalability, and global applicability.
• Serve as the benefits analytics lead for mergers, acquisitions, and integration efforts.
• Oversee U.S. benefits invoicing, budgeting, and forecasting processes.
• Provide analytical support for global initiatives and expanded enterprise reporting capabilities.
• Lead and contribute to cross‑functional, high‑impact projects as business needs evolve.

Senior Manager, Benefits Analytics

SDET

• Design, develop, and maintain scalable automation frameworks
• Develop and execute comprehensive RESTful API tests
• Integrate automation suites into CI/CD pipelines
• Conduct accessibility testing aligned with WCAG guidelines
• Collaborate cross-functionally in Agile environments