Customer Service

RELX

Customer Contact Center Assistant providing inbound and outbound support for vital records order management. Assisting customers with processing requests accurately and securely in a hybrid role.

Posted 6/5/2026full-timeEl Paso • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $40,400 - $67,400 per yearWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries in a timely and professional manner
Educate customers on agency-specific requirements, including documentation, identification, and processing timelines
Assist customers with placing and managing orders for vital records and related services
Troubleshoot and resolve customer concerns, including order issues, payment questions, and service delays
Collaborate with team members and support partners to resolve complex issues
Contribute to process improvements and knowledge sharing to enhance the overall customer experience

Requirements

What you’ll need

Experience in a customer service, contact center, administrative, or payment processing role preferred
Strong written and verbal communication skills, with the ability to explain processes clearly and professionally
Ability to remain calm, professional, and solution-oriented in high-volume or stressful situations
Strong attention to detail and commitment to accuracy when handling customer information, orders, and payments
Strong basic computer and navigation skills
Navigating multiple systems, screens, and applications simultaneously
Typing and documenting information accurately in real time
Using email, web-based tools, and internal platforms efficiently
Strong problem-solving skills and ability to apply guidelines to real-world customer scenarios
Ability to work both independently and collaboratively in a team environment

Benefits

Comp & perks

Country specific benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecontact center experienceadministrative skillspayment processingattention to detailproblem-solvingtypingdocumentationnavigating multiple systemsorder management

Soft Skills

written communicationverbal communicationprofessionalismsolution-orientedcalm under pressureteam collaborationindependenceaccuracyprocess improvementknowledge sharing