Customer Success Manager, Clinical Solutions

RELX

Customer Success Manager developing trusted relationships to enhance customer experience with healthcare technology. Collaborating with cross-functional teams to optimize product use and achieve strategic outcomes.

Posted 6/2/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $98,600 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with customers to support their long-term success
Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
Support account growth by surfacing potential opportunities and contributing to renewal planning
Share customer perspectives internally to help inform product and content enhancements
Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

What you’ll need

Background in Nursing, Health Administration, Informatics, or a related field preferred
Experience in a SaaS or healthcare-related environment
Understanding of subscription-based business models and the customer lifecycle
Experience with customer engagement, adoption strategies, and relationship management
Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
Knowledge of digital health solutions or similar enterprise technologies
Ability to interpret data to identify trends and support customer success strategies
Strong facilitation, presentation, influencing, organizational, and problem-solving skills

Benefits

Comp & perks

Country specific benefits
Health insurance and wellness programs
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer engagementadoption strategiesrelationship managementdata interpretationdigital health solutionssubscription-based business modelscustomer lifecycle

Soft Skills

facilitationpresentationinfluencingorganizationalproblem-solving