Enterprise Customer Success Manager – Nursing Health Education

RELX

Enterprise Customer Success Manager developing strategic partnerships with healthcare clients to enhance digital product usage and ensure customer satisfaction. Collaborating with sales and implementation teams for optimal account strategy.

Posted 6/2/2026full-timeAlabama, Florida, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $59,200 - $98,600 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with the sales and implementation team on account strategy for assigned customers.
Provide exceptional customer engagement to ensure customers maximize the value of our digital product.
Learn and discover the needs/goals of administrators, faculty, and students of partnership accounts.
Translate the needs/goals of key stakeholders into a Customer Success plan.
Organize, document, and refine customer data throughout the partnership.
Manage and take point on issues as the customer advocate.
Conduct training focused on elevated customer product value driven conversations.
Develop innovative solutions to meet customers' business needs.

Requirements

What you’ll need

Possess prior customer success experience.
Be organized with exceptional time management skills and professional agility.
Have relational intelligence and strategic thinking ability.
Be a team player with a demonstrated high level of collaboration.
Have a strategic problem-solving mindset.
Be able to effectively prioritize tasks and see them through to completion.
Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word).

Benefits

Comp & perks

Country specific benefits are provided.
Health insurance.
Retirement plans.
Paid time off.
Professional development opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success experiencestrategic problem-solvingtime managementcustomer engagementdata organizationtraining developmentsolution development

Soft Skills

relational intelligencestrategic thinkingcollaborationprofessional agilityprioritizationcommunication