Relay

Account Executive

• Own the full sales cycle from prospecting to close
• Advise business owners and accountants in a high-trust manner
• Translate product capabilities into tangible business value
• Collaborate with internal departments to innovate the sales process

• Own the full sales cycle from prospecting to close, driving new business across inbound and outbound channels and ensuring successful post-close activation
• Become an expert in our product and industry to advise business owners and their accountants and bookkeepers in a high-trust manner while aligning their goals/objectives with our product capabilities
• Translate product capabilities into tangible business value tailored to each customer’s goals
• Go above and beyond just delivering your quota and strategize with team members to innovate and improve the overall sales process
• Cross-functionally work with internal departments such as Business Development, Marketing, Revenue Operations, and Sales Enablement

Marketing

• Produce high-quality marketing assets across channels including paid media, web, lifecycle, social, and sales enablement
• Execute designs using established brand guidelines, templates, and systems—while maintaining a high bar for craft and consistency
• Adapt and resize creative for multiple formats and platforms, ensuring assets are optimized and on-brand
• Help maintain and evolve Relay’s design systems, templates, and asset libraries
• Manage multiple production requests simultaneously while meeting deadlines and quality standards
• Incorporate feedback thoughtfully and iterate quickly in a collaborative, fast-paced environment

Production Designer

Security Operations

• Monitor, triage, and investigate high-severity security alerts across cloud infrastructure, identity, SaaS, endpoints, and production systems
• Validate threats versus noise and determine severity and impact
• Execute containment actions and coordinate response across teams
• Act as Incident Commander or deputy during security incidents
• Build and maintain investigation runbooks and response playbooks
• Work horizontally across Risk, AppSec, Engineering, Product, and business teams to ensure security findings lead to meaningful improvements in systems, practices, and outcomes.
• Contribute to SOAR automation and alert enrichment
• Produce high-quality incident documentation and post-incident remediation
• Design and implement advanced threat detection logic using SIEM/XDR telemetry.
• Perform threat hunting engagements to proactively detect stealthy adversaries.
• Ensure security compliance and regulatory alignment: Partner with Compliance, Security, and Risk teams to implement and enforce security controls, standards, and policies across systems and services.

Senior Security Operations Specialist

People Operations

• Treat performance, talent, and leadership effectiveness as products
• Own the multi-quarter people strategy for your groups
• Partner with Directors, VPs, and executive leaders on org design
• Use data to surface risks and leverage points
• Influence leadership thinking with data and clear judgment
• Set and reinforce clear performance standards
• Improve talent decisions and promote high standards

Senior People Business Partner

• Own the execution of Relay’s one-to-many ABM programs
• Build, segment, and activate targeted account lists
• Craft and execute ABM campaigns across various channels
• Operationalize ABM outbound workflows
• Design and run fast, lightweight ABM experiments
• Track and communicate ABM performance
• Share learnings, insights, and recommendations across teams
• Work closely with RevOps to ensure ABM programs are executed cleanly

Account Based Marketing Manager

Operations

• Own and evolve the CX tech stack (Zendesk, Salesforce), including workflow design, system configuration, integrations, and data integrity. Partner with CX leaders to identify and solve the highest-impact operational and tooling challenges across the organization
• Build and drive a CX Operations roadmap that translates strategy into measurable impact
• Design, implement, and QA workflows that improve efficiency and customer outcomes, including AI-enabled support flows and process automation across the CX team
• Partner closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, connected, and actionable
• Establish clear operational foundations, documentation, and best practices that enable CX to scale as a world-class organization
• Build reporting and insights that help leadership to understand the impact of operational changes, track performance, and make informed, data-driven decisions

Senior Manager, CX Operations

• Own and evolve the CX tech stack (Zendesk, Salesforce), including workflow design, system configuration, integrations, and data integrity.
• Build and drive a CX Operations roadmap that translates strategy into measurable impact
• Design, implement, and QA workflows that improve efficiency and customer outcomes, including AI-enabled support flows and process automation.
• Partner closely with Business Operations, Data, and Systems teams to ensure CX data is accurate, connected, and actionable.
• Establish clear operational foundations, documentation, and best practices that enable CX to scale as a world-class organization.
• Build reporting and insights that help leadership to understand the impact of operational changes, track performance, and make informed, data-driven decisions.

DevOps Engineer

• Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership
• Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows
• Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets
• Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship
• Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action
• Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency
• Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions
• Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

Engineering Manager – Site Reliability

Analytics Engineer

• Transform raw blockchain and production data into clean, reliable datasets
• Own core analytics models across our medallion architecture
• Partner with data engineering on ingestion pipelines
• Model transaction data across dozens of chains (swaps, bridges, fees, capital flows)
• Integrate pricing feeds and partner data for competitive analysis
• Gather requirements from product, business, and operations teams
• Design and standardize key metrics
• Build dashboards and enable self-service analytics

Product Manager

• Own the product vision, strategy, and roadmap for Relay’s Banking Platform across multiple product teams
• Lead and develop a team of 4-5 Product Managers, setting clear expectations for ownership, decision-making, and outcomes
• Translate company-level goals into a sequenced portfolio of initiatives, balancing customer value, platform scalability, risk, and operational complexity
• Partner closely with Engineering, Design, Risk, and Operations leaders to deliver high-quality, compliant, and scalable banking capabilities
• Ensure teams maintain a deep understanding of customer needs through research and ongoing customer engagement
• Establish and review success metrics across the platform, using data to guide prioritization and evaluate impact
• Drive strong cross-team execution, removing dependencies and holding teams accountable to outcomes
• Raise the bar for product management excellence at Relay by coaching PMs and improving how we plan, ship, and learn

Group Product Manager – Banking Platform

Producer

• Produce and manage creative projects across video content, brand campaigns, design, and Relay’s seasonal video podcast
• Own podcast guest research, sourcing, outreach, booking, and scheduling in close coordination with the host
• Build and maintain production timelines, workflows, and systems that enable creative teams to work efficiently
• Coordinate cross-functional partners including marketing, design, and external freelancers or vendors
• Take ownership of campaigns and video productions from planning through delivery. Including proactively managing logistics, anticipating dependencies, and keeping projects moving without needing close oversight
• Oversee handoff to post-production partners when needed, ensuring clear briefs and smooth transitions
• Identify opportunities to improve processes, templates, and tools that scale creative production

Creative Producer

Recruitment

• Full-Cycle Recruiting: Own requisitions end-to-end, with a core focus on executive and senior leadership roles (Director+), and additional complex and critical searches (typically hard-to-fill positions, or roles with elevated business risk).
• Sourcing and Network Building: Proactively source and engage executive and senior talent through outbound outreach, referrals, networks, and targeted market mapping. Build and maintain long-term relationships with leadership-level talent, even outside of immediate hiring needs
• Hiring Manager & Senior Leader Partnership: Partner closely with our leadership on sensitive, high-stakes, or confidential searches and act as a trusted advisor by shaping role definitions, success profiles, and hiring strategies; calibrate expectations, provide clear market perspective, and influence decision-making with confidence.
• Funnel Ownership: Track and improve interview velocity, pass-through rates, and time-to-fill for each role you own, with a focus on executive and senior hires.
• Candidate Experience: Deliver a high-touch, white-glove candidate experience for executive searches, while ensuring all candidates receive timely, professional, and human-centered engagement
• Collaboration with Talent Attractors: Partner closely with Talent Attractors when sourcing support is provided, ensuring pipelines are targeted, diverse, and converting effectively
• AI-Enabled Recruiting: Leverage existing and emerging AI tools for sourcing, screening, scheduling, and reporting to improve efficiency, quality, and predictability
• Data, Reporting & Insights: Own weekly reporting for your roles, translating funnel data and qualitative insights into clear actions and recommendations. Surface risks, trade-offs, and decision points early, particularly for executive searches.
• Experimentation: Test and refine interview structures, assessment approaches, and candidate experience improvements to continuously raise the bar on leadership assessment quality, ensuring high-signal, well-calibrated hiring decisions.

Senior Talent Acquisition Partner – Executive & Leadership

Analyst

• Deliver exceptional customer service to small business owners navigating challenging banking situations, including fraud detection, transaction monitoring, account freezes, and account closures, while responding to customer needs and recommending appropriate solutions when fraud is identified
• Review and make risk-based decisions on transactions using internal tools and third-party systems, managing a high volume of cases within service level agreements and clearly documenting decision rationale with supporting evidence
• Swiftly identify, investigate, and secure accounts impacted by account takeovers (ATOs), taking prompt action to protect customers and prevent further risk
• Identify and escalate through appropriate channels for items requiring risk review, exception handling or further analysis
• Investigate unusual or suspicious activity with a curious and analytical mindset — connecting patterns, validating hypotheses, and escalating when needed
• Proactively identify gaps or inefficiencies in workflows, recommending tooling improvements or procedural updates to strengthen fraud detection and risk mitigation
• Collaborate across teams to surface trends, share insights, and support continuous improvements in risk management strategy

Account Protection Analyst

Brand Manager

• Own and evolve Relay’s content and social strategy, defining the long-term vision for how we engage audiences, drive AEO/SEO results, generate high-quality leads, and differentiate our brand through world-class storytelling and education.
• Build scalable systems and frameworks for content, social, and creative execution, ensuring teams have the tools, processes, and structures needed to deliver impactful work efficiently.
• Lead the ideation and development of flagship content marketing initiatives—such as research reports, educational programs, and content series—that position Relay as a thought leader and deepen our relationship with small business owners.
• Lead and mentor a talented team of marketers (including Content Marketing Managers and Social Media Manager), helping them grow their craft, set strong strategies, and execute with excellence.
• Define and track key metrics to measure brand and content performance, championing a data-informed culture.
• Lead major brand and content projects from concept through delivery, managing timelines, stakeholders, and priorities to bring complex, high-impact initiatives to life.
• Stay ahead of cultural and market trends, continuously identifying new opportunities for differentiation through content formats, platforms, and storytelling approaches.

Account Executive

Account Executive

Production Designer

Senior Security Operations Specialist

Senior People Business Partner

Account Based Marketing Manager

Senior Manager, CX Operations

Senior Manager, CX Operations

Engineering Manager – Site Reliability

Analytics Engineer

Group Product Manager – Banking Platform

Creative Producer

Senior Talent Acquisition Partner – Executive & Leadership

Account Protection Analyst

Senior Manager, Brand Marketing