Relay

Engineering Manager – Site Reliability

Relay

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Tech Stack

AWSCloud

About the role

  • Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership
  • Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows
  • Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets
  • Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship
  • Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action
  • Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency
  • Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions
  • Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

Requirements

  • You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles
  • You have a strong track record of owning and improving system reliability, scalability, and performance in production environments
  • Experienced in improving observability, performance, or operational maturity at growing companies
  • You’ve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes
  • You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting)
  • You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence
  • You’re a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence
  • You’re highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations
  • You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale.
Benefits
  • Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
  • Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
  • Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
  • Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
  • Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
  • Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
  • Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
  • Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
  • Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Site Reliability EngineeringPlatform EngineeringInfrastructureIncident managementSLIsSLOsError budgetsObservabilityInfrastructure as Code (IaC)Continuous Integration/Continuous Deployment (CI/CD)
Soft Skills
LeadershipCoachingCollaborationMotivationAccountabilityProblem-solvingCommunicationAdaptabilityOperational excellenceContinuous improvement