Red Hat

Sales

• Owns the development of new strategic sales opportunities.
• Leads critical customer presentations/sessions around business problems, Red Hat solutions, business value, competitive positioning and product capabilities and roadmaps.
• Maintains relevant and detailed knowledge about products in your domain (features, updates, success stories, etc.) and general knowledge of the RH portfolio.
• Maintains knowledge and enables account teams on current "Plays" in your domain (ISVs, use cases, solution blueprints, Red Hat Sales Plays, etc.).
• Advises on and speaks to forecasts for appropriate products, services and training.
• Guides strategy based on deep knowledge of industry or specialty.
• Positions right sized solutions (subs, services, partners) in the context of addressing the customer’s challenges or problems in their environment.
• Drive growth beyond initial sale and deployment to scale and expansion to other relevant products.
• Coordinate with Customer Success on the delivery of the proposed business value/solution.

Sales Specialist

Account Manager

• Manage and lead a team of Technical Account Managers in Japan
• Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills
• Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
• Closely working with APAC TAM Leadership Team and Japan Services Leadership Team for strategies and initiatives in the region
• Become a TAM champion for the sales team within the region and support TAM value proposition
• Engage with customers for delivering seamless renewals and growth
• Manage escalations in collaboration with local Sales and Services leaders and the Support Organization
• Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction
• Participate in hiring processes and cultivate a pipeline of talented candidates
• Travel as necessary to visit customers and partners and attend conferences and other events if applicable

Senior Manager, Technical Account Management

Solutions Engineer

• Create and steer functional plans that align with the company's long-term goals.
• Drive vision and innovation for new products impacting the company's reputation as a global leader.
• Lead a broader team of professional staff and serve as a regional or global subject matter expert.
• Identify, architect, and help sell high-value IT automation solutions applicable across APAC.
• Lead the technical discovery, design, and architecture of complex Ansible Automation Platform solutions for enterprise customers.
• Provide advanced guidance, mentorship, and technical oversight to client teams, partners, and internal sales/delivery teams.
• Deliver compelling technical presentations, solution demonstrations, and workshops to diverse audiences.
• Drive the adoption, expansion, and strategic roadmap of automation initiatives across IT environments.

Senior Principal Specialist, Solution Architect

Backend Engineer

• Lead the entire lifecycle for core product areas
• Design, develop, and maintain critical backend services, automation tools, and Linux data collection software, prioritizing scalability, performance, and reliability
• Contribute to the technical roadmap, proactively identifying future challenges and opportunities within Kubernetes security
• Focus development efforts across the product on efficient data collection, event processing, storage, and persistence mechanisms
• Spearhead the integration of new technologies, programming languages, and frameworks to boost developer productivity and drive product innovation
• Uphold high standards for software quality, promoting a "design document-first" methodology and facilitating technical growth through code reviews and mentorship
• Address complex customer issues, leveraging deep expertise in Kubernetes, Linux internals, and distributed systems to provide expert support
• Collaborate cross-functionally with product managers, designers, and fellow engineers to refine and expand ACS features, maintaining a sharp focus on user experience and operational excellence
• Provide technical guidance and foster peer learning through code reviews and design feedback to colleagues
• Engage with the open-source community, sharing knowledge and contributing to projects foundational to ACS technologies.

Principal Software Engineer, Backend – Advanced Cluster Security

Program Manager

• Design and implement global MDF metrics and provide analysis in accordance with marketing MDF guidelines and corporate marketing goals
• Oversee the global MDF budget, including allocation, forecasting, and tracking "proof of execution" (POE) to ensure high utilization rates
• Act as the primary point of contact for regional and global channel managers to educate them on program metrics
• Develop and monitor KPIs and ROI models for partner-led activities
• Work with Operations and Finance to streamline the claim-to-pay process through E2Open tool
• Provide analysis and automate reporting and self-serve capabilities for Marketing MDF dashboards
• Partner with Regional Marketing, Channel Sales, Marketing Ops and Legal to ensure nuances are reflected in the global strategy, metrics and reporting

Global Ecosystem Marketing Program Manager

• Oversee sales activities across the Enterprise accounts for Peru
• Manage and develop strategic sales business through our partners to guide sustainable long-term growth
• Develop, implement, and manage joint business plans that identify key growth areas in the partner organization to help increase revenue
• Promote sales, focusing on joint solutions and opportunities, and create and guide partner sales initiatives and direct sales

Sales Account Manager

• As part of the customer account team, a Junior Solution Architect at Red Hat is a technical person who collaborates with customers and helps them to be successful by using Red Hat products and services.
• Understand our customers’ challenges and requirements and address them with Red Hat technologies and solutions.
• Participate in the FASTER Program, a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel.
• Gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one.
• Build a strong support network of your Peers, Manager, Mentor and other Red Hatters within and outside of your team.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation and AI solutions by completing training programs and attaining industry-recognized certifications.
• Apply your technical skills as you engage in meaningful customer interactions, experiences and job shadowing opportunities.
• Support the Sales organization’s goals to deliver customer business value, advance opportunities by obtaining technical wins, educate customers, and increase sales pipeline and revenue.

Junior Solution Architect

Field Engineer

• Play an active part in developing various projects around Red Hat OpenShift Container Platform customer services that allow customers and System Reliability Engineering (SRE) teams to manage their Red Hat OpenShift Container Platform clusters
• Be responsible for our product quality, participate in peer code reviews, continuous integration (CI) and continuous delivery (CD), and respond to security threats
• Coordinate with team leads, architects, and other engineers on product design and architecture
• Work with our Red Hat's global customer support team and partner support teams in resolving customer issues
• Publicize the team's work through blogs, web postings, and conference talks

Software Engineer – ROSA Backend Service Engineering

Full-stack Engineer

• Define the technical strategy and architecture for AI/ML tooling and frameworks to work smoothly with platform components, ensuring scalability, resilience, and maintainability
• Serve as a Subject Matter Expert (SME) for the organization, advising leadership and stakeholders on the design of frameworks that drive community adoption and developer delight
• Mentor and coach Principal and Senior engineers, fostering a culture of technical excellence and helping to build specialized AI/ML tooling skills within the team
• Influence the broader open-source AI ecosystem by designing frameworks that make our tools popular in the community
• Lead the development of complex projects on data generation, model training, inference-time scaling, and new algorithms
• Set engineering standards for code reviews, testing frameworks (CI/CD), and system documentation
• Evaluate and select appropriate technologies to build robust, user-friendly developer tools
• Drive the design of our open-source tools to ensure they are accessible, extensible, and ready for widespread community adoption

Senior Principal Software Engineer

• Coordination, in Region, across all Commercial sales and partner sales motions to ensure sales and revenue goals are met for the region.
• Develop, motivate and lead a sales organization that operates with the confidence and understanding of the market to move decisively and take advantage of emerging opportunities.
• Collaborates closely with the global segment and function leaders to guide Red Hat’s GTM strategy and approach , in region.
• Fully embrace the partner ecosystem as the key driver for meeting our sales and revenue targets.
• Drive an end-to-end co-sell partner engagement to maximize leads, opportunities, and joint revenue potential.
• Allocate Regional level Commercial budget and targets as assigned by global segment and function leaders.
• Align account segmentation to criteria developed by Commercial leaders with ability to flex assignments within predefined limits based on needs of the region.
• Align field resources against accounts and supported partners based on defined WW segment coverage blueprints with the ability to flex assignments within predefined limits based on needs of the region.
• Maintain a high performing regional management system, implementing globally consistent operational and financial key performance indicators, holding associates accountable for results.
• Champion for the experience of customers and partners within Region.
• Serve as the point of escalation for all Commercial account approvals and conflicts across the segment including pricing approvals, prioritization of resource allocation to accounts.
• Attract, develop and retain the best possible team, ensuring that they operate and assimilate into the successful Red Hat culture.
• Collaborate with Global Segment and Function leadership to ensure Red Hat associates affiliate both locally and within their function.
• Collaborate actively with peers on the leadership team to drive Red Hat’s standards of performance and excellence.

VP, Commercial Sales

• Contribute to the development of various project around OpenShift customer services that enable customers and SRE teams to manage OpenShift clusters effectively
• Design, develop, and guide new feature implementation, primarily using Golang
• Maintain high product quality through peer code reviews, CI/CD practices, and security response efforts
• Collaborate with team leads, architects, and engineers on product design and system architecture
• Work closely with Red Hat’s global customer support and partner teams to help diagnose and resolve customer issues

Senior Software Engineer, ROSA Backend Service Engineering

Engineer

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools
• Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues
• Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
• Document diagnostic steps and create reusable solutions for future incidents
• Ability to work as part of a team and focus on customers and fixing their issues
• Be available to perform weekend shift duties on a rotational schedule when needed
• Contribute to regional or global initiatives or projects if needed

Senior Software Maintenance Engineer – Openshift

• Create and communicate a global strategy to each of the geos and work collaboratively to address regional business opportunities and challenges.
• Build and carry out joint global programs with clear goals, objectives, metrics, and governance
• Promote bookings growth aligned with and in support of the growth plans of Red Hat’s business teams and regions
• Develop and carry out joint strategies with the partners to grow our AWS sell-through business
• Guide partner investments in Red Hat’s technologies, solutions, skills, marketing, and go-to-market programs
• Effectively manage market development funds (MDF) to achieve pipeline generating results
• Develop joint scalable partner solutions / offerings that address marketplace changes
• Develop and implement joint marketing and go-to-market programs with the partners to guide pipeline and sales
• Coordinate with other Red Hat alliance leaders and partners to facilitate 3-way partnering
• Support the field sales team in achieving its goals with the partners on a global basis
• Establish and maintain regular communication cadence with the stakeholder constituents

Partner Sales Account Manager

• The ASA collaborates to co-develop and certify joint partner solutions, and assist in opportunity development.
• Set and achieve partner enablement objectives aligned with Red Hat’s strategy.
• Lead technical partner co-creation activities, including workshops and pilot projects.
• Coordinate Red Hat technical resources to ensure customer and partner adoption success.
• Design innovative technical solutions addressing customer and partner-specific challenges.
• Map business problems and technical challenges into Red Hat’s solutions and utilizing Google Cloud
• Utilize Google Marketplace to support customer and partner solution transactions
• Develop lasting relationships with key technical and business stakeholders at Google and Red Hat’s partners
• Develop solution strategies for complex opportunities, including RFx responses or joint certifications (Ecosystem SA)
• Collaborate with product engineering to align designs with roadmaps and innovations
• Help to lead identification of key areas for strategic GtM efforts with the Google and Red Hat Alliance teams
• Manage technical account plans for key strategic partnership aligned objectives with best practices created by GtM efforts with Google
• Develop the overall technical account plan and strategy; lead an ongoing cadence with all technical associates
• Participate in Google and partner events, workshops and solution scoping
• Engage and lead in the process of opportunity development
• Work with strategic partners of Red Hat and Google to expand our efforts for partner and customer success
• Collaboration with the Red Hat Alliance teams and Partner Account Managers

Account Solution Architect, Ecosystem

Technical Account Manager

• Provide hands-on administration, integration support, and maintenance for the customer's Red Hat core infrastructure
• Assist in the design, development, and maintenance of Standard Operating Environments (SOEs)
• Perform technical reviews, system health checks, and share knowledge to proactively identify and prevent issues
• Gain a deep understanding of the customer's technical infrastructure, hardware, and strategic goals
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve complex technical issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Manage customer cases, maintain clear and concise case documentation, and deliver value to customers by documenting and sharing learnings through a defined knowledge management process
• Perform duties physically on-site at the customer's facility located in Tampa, FL acting as a seamlessly integrated extension of their IT operations team